Articence

Powered by cutting-edge AI technology, Articence VoC delivers a revolutionary approach to gathering, analyzing, and acting on customer feedback. Articence VoC uses advanced AI sentiment analysis to help users decipher the true emotions and intentions behind customers' words, even in open-ended responses. Users can access real-time dashboards and reports that provide a clear and actionable picture of customer sentiment across all touchpoints. It enables businesses to track key metrics and KPIs over time to measure the impact of efforts and make data-driven decisions. Articence VoC allows users to integrate the platform with existing channels, from website surveys and social media to email and phone calls. This allows users to capture the full customer journey and gain...