InputKit

RATING:

4.9

(31)

About InputKit

InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their online reputation. Through the utilization of InputKit, organizations have the ability to create an extraordinary impact that resonates with both their customers and employees. At the core of business triumph lies the people who constitute it. Establishing effective methods for listening and collecting feedback is paramount for continuous evolution and innovation within an organization. Today, delivering an exceptional customer experience is not just an option but a necessity for retaining and attracting new clientele. Equip yourself with the tools for success by integrating InputKit into operations. The technological solution is designed to help users ...

InputKit Pricing

Based on how many customers you handle in InputKit per year

Starting price: 

CA$1,650.00 per year

Free trial: 

Not Available

Free version: 

Not Available

Send an automated email or SMS after each experience, at the moment of your choice.
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InputKit Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for InputKit

1 - 5 of 31 Reviews

User Profile

Daniel

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Adding more value to my clients

I used to do everything by hand and sending a simple survey/review request out to my customers. I spent at least 2 hours each month for each client. We had to get the customer info on a printed doc, then input that into a spreadsheet, then onto an email the client … It took a lot of time and caused a lot of frustration. With Inputkit, I now do the job better and it takes less than 10 min per month. It has automation and integrations of all elements of my biz (survey, reviews, referral and cross-sell) and the ease of having all in one place. I can now spare extra time with family or have more time to go to cinema to chill :-) It now allows me to offer that service to new clients as well. I can use that as a foot in the door to offer other services. InputKit led me to add more value and offer a new service to my clients. For some clients it allows me to add more value and stop them from leaving, and it allows me to charge more. Because one of my client is killing it with inputkit, I got invited to speak to a mastermind group of aesthetics doctors to talk about how inputkit can help grow their business

PROS

There are many, but here are a few: - easy and quick to set up accounts - detailed reports - the ability to add any reviews platform - the advanced duplicate sequence feature - everything is very customisable and easy to use - support is amazing, receptive and proactive - the dev team are on it with regular update and improvements - my clients love it as it brings them exciting ROI

CONS

Most of the things that I did not like when I joined have been sorted already. But to mention one thing for now (as I was told it will be sorted) is the inability for customers to leave more than one online review per sequence.

Vendor Response

Whoa! Thank you Mr.Daniel for your praise! We are very happy to count you among our loyal customers.

Replied June 2022

Hélène

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Un outil utile

Nous utilisons cet outil chaque jour. Il serait difficile de se passer de son utilisation.

PROS

Tableau bord avec une vue d'ensemble - Facile à lire

CONS

Pas d'inconvénient, que des avantages à utiliser cet outil.

Vendor Response

Merci pour votre excellent commentaire Hélène ! Nous sommes heureux de savoir que notre solution ainsi que notre service offert vous apporte satisfaction. Nous restons disponibles sur le Chat pour toute demande ! Antoine Responsable de Succès Client

Replied February 2024

Giovanni

Health, Wellness and Fitness, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Feedback

It has been an easy process and positive experience.

PROS

So far the survey capabilities - perhaps will be able to provide further feedback once we have used it for the whole cycle.

CONS

Nothing at this time - perhaps will be able to provide further feedback once we have used it for the whole cycle.

Reason for choosing InputKit

Direction from head office

Vendor Response

Hello Giovanni, Thank you very much for your feedback! Your comments are greatly appreciated. Have a great day and see you soon! ���� Isabel L. Customer Success Manager at InputKit

Replied February 2023

Josée

Public Safety, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Simple, pratique et fiable

Nous utilisons l’outil InputKit sur une base quotidienne ou hebdomadaire.C’est pratique et simple, car nous avons accès à l’ensemble des données recueillies ainsi qu’à l’analyse des résultats.Les sondages InputKit permettent à notre organisation de prendre des décisions éclairées plus rapidement.De plus, il s’agit d’une entreprise québécoise dynamique et à l’écoute des besoins de ses clients.

PROS

Des résultats en temps réels. Des sondages personnalisés à notre clientèle.

CONS

Pour nous, il n'y a que des avantages. La solution nous convient bien.

Reason for choosing InputKit

Solution québécoise. Soutien rapide en cas de besoin.

Vendor Response

Un gros merci Josée de la part de toute l'équipe pour cette belle recommandation et vos bons mots à l'égard de notre solution!

Replied October 2023

Danielle

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Gesstionnaire

Nous sommes très satisfait du logiciel et ce que cela nous apporte

PROS

De nous permettre d'avoir les commentaires de nos clients

CONS

Lorsque nous avons dû changer les informations site web et facebook

Vendor Response

Merci pour votre excellent commentaire Danielle. Nous sommes heureux de savoir que notre solution ainsi que notre service offert vous apporte satisfaction. Au plaisir! Isabel L.

Replied July 2023