LoyaltyXpert

RATING:

4.3

(3)

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Overview

Reviews

About LoyaltyXpert

Ecosmob Technologies Pvt Ltd owns and operates LoyaltyXpert as a strategic business unit. Specifically, this SaaS solution offers state-of-the-art Digital Channel Engagement, Sales Management, and Loyalty Program solutions in one package. Regardless of whether a business is in manufacturing or services, it can be customized to meet its needs. As LoyaltyXpert's platform has continued to grow, businesses have found it increasingly rewarding to work with it thanks to updated functionality.

LoyaltyXpert Pricing

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LoyaltyXpert Reviews

Overall Rating

4.3

Ratings Breakdown

(1)

(2)

(0)

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for LoyaltyXpert

3 Reviews

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Venkatesh Naik

Construction, 1,001-5,000 employees

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2022

Carpenter Loyalty app

Very professional approach towards problem

PROS

The QR code scanner and redemption catalogue uniquely created for our use has been outstanding.

CONS

Everything is good, no cons soo far. Will have to wait and see the process

Vendor Response

Thank you for choosing our platform and for being a valued client. We look forward to continuing to provide you with exceptional service in the future.

Replied January 2023

Meghna

Consumer Goods, 51-200 employees

Used daily for less than 12 months

Review Source

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2022

Over All It has helped us set up a program that can be easily used by our channel partners.

Over All It has helped us set up a program that can be easily used by our channel partners. And the platform can be easily accessed by our technicians as it's a simple SaaS-based platform.

PROS

The interface is easy to understand for the channel partners and the end users can easily use it without any trouble.

CONS

Synchronization of data takes a long time and so it becomes very time-consuming. Other than that it is a great platform for providing loyalty to your channel partners.

Vendor Response

We appreciate your valuable feedback regarding the synchronization of data on our platform. We sincerely apologize for any inconvenience this may have caused and assure you that we are fully committed to addressing this issue as our top priority. We understand the importance of timely and efficient data synchronization, and we are actively working on improving this feature to ensure a better user experience for our valued customers. Thank you for choosing our platform for providing loyalty to your channel partners. We will work tirelessly to keep earning your trust and loyalty.

Replied January 2023

krushna

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2022

Easy to Implement

Its been more than 2 year and we are happy to grow end user base through this app to create consumer pull for a brand.

PROS

Its Simple SAAS base platform and end user / technician can easily use this without any difficulty

CONS

Client features takes time to implement, since its SAAS base common for all.

Reason for choosing LoyaltyXpert

Easy to use without much hassle to end user.

Vendor Response

Thank you for your feedback regarding the time it takes to implement client features on our platform. We understand that as a SAAS-based solution, it is important to ensure that any changes or additions are made with the best interest of all our clients in mind and are stable and bug-free. We apologize for any inconvenience and hope you will give us the opportunity to demonstrate our ability to provide fast and efficient custom solutions.

Replied January 2023