Okendo
About Okendo
Awards and Recognition
Okendo Pricing
Okendo is offered across five pricing plans, outlined below. A 14-day free trial is available. Essential: $29 per month Growth: $99 per month Power: $299 per month Advanced: $499 per month Enterprise: Please contact Okendo directly for pricing information.
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Okendo
1 - 5 of 177 Reviews
RACHEL
Retail, 1 employee
Used unspecified
OVERALL RATING:
5
Reviewed April 2024
Okendo Review: The Best Review Platform Around
Aaron Wayne
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Okendo Is Everything I Ever Wanted In A Customer Review App
I've used a handful of customer review apps, (Yotpo, Feefo, Stamped, Judge.me) and Okendo is by far my favorite. It's extremely easy to use, the user experience for submitting written reviews, plus video and images, is very well-designed. I have now implemented Okendo on 2 separate ecommerce sites, and we've been able to dramatically increase our review volume solely because of Okendo. For our products, giving customers the ability to review product attributes (taste, effectiveness, etc) means our customer reviews even more helpful to prospective customers. Customizing these attributes is extremely easy. The team at Okendo is also tremendously helpful and they do everything they can to make sure we are pleased. They have been one of the best support teams I've ever worked with.
CONSCustomizing certain things isn't always easy or accessible for non-dev users. Support has been helpful for resolving most issues. Rewards could be a little more advanced and customizable.
Reason for choosing Okendo
Great sales experience and
Reasons for switching to Okendo
Cost and user experience
Julie
Apparel & Fashion, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Okendo Reviews
We had a great experience with Okendo and now that is it set up, the reviews are pouring in. Love that it doesn't take maintenance. It just works
PROSOkendo was easy to install on our website & add to our Google Shopping feed. Customers respond to the review emails, we don't even have to offer them a discount. The review emails are easy for the customers to use & upload their own photos of the products. Love that set-up wasn't complicated - it just works
CONSOkendo just added reporting, a feature we appreciate now, but wasn't available when we launched. We'd love if Okendo would incorporate directly with Freshdesk - our customer service app
Reason for choosing Okendo
We chose Okendo because they were in our price range & Okendo doesn't charge by email sent. That was a big factor. Also, we didn't need all the integrations more expensive review companies offered. We just wanted a reviews app for our website that would email customers asking for a review
Reasons for switching to Okendo
We wanted a more robust reviews app that could email customers asking them to leave a review
Warren
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2020
Mixed So Far - Missing Some Functionality Other Providers have
Very Average.
PROSOnboarding was solid / tools were strong and well designed Support was there when required
CONSI dont like the non-email integration - opens another window I dont like the non integration online - opens another window. - These 2 features are ones we need ASAP - otherwise might have to move.
Reasons for switching to Okendo
Yotpo started to get very expensive
Brandon
Apparel & Fashion, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2024
Decent app that gets the job done
Overall pretty good app that's probably the best on market and satisfies our needs.
PROSSpeed - easily the most visually pleasing the easily intregratable widget to add to our product/collection/site pages.
CONSNo ability to set notifications for negative reviews, have to manually search them. Would like to see some improvement here so we can catch and handle negative experiences faster.
Reason for choosing Okendo
Pricing was the main choice, and Okendo was recommended by other industry professionals.
Reasons for switching to Okendo
Pricing and Yotpo was slower to load on site.
