SumUp

RATING:

4.3

(107)

About SumUp

We believe that every business should have access to affordable, easy-to-use payment solutions, no matter their size. Back in 2012, SumUp was founded by a small team with one goal in mind – to create a world where small business owners can be successful doing what they love. Today, over 3 million businesses rely on SumUp to get paid. We give access to financial services to the millions of businesses that are considered too small for most providers. They’re as much as 10 times smaller than the smallest businesses that would be targeted by banks and traditional providers. What started out as one card reader has now turned into a range of readers, multiple remote payment solutions such as Invoices, Gift Cards, Payment Links and so much more.

SumUp Pricing

2.75% per transaction + $69 for the SumUp EMV Reader

Free trial: 

Not Available

Free version: 

Not Available

SumUp Plus Reader

SumUp Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for SumUp

1 - 5 of 104 Reviews

User Profile

Marcelo

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

SumUp, the best to sell and make money.

My experience was in the ads I saw on TV, and I decided to find out more, it was in 2018 that I saw that interest rates are low, starting with the excellent service for sale and after sales, delivery to my residence was fast, without any problem, and I have been using the device for 2 years and sales have grown since then, very good, well worth it.

PROS

I liked the software because you can earn good money on it by selling, usually people arrive at the store and have no money but she knows that there she accepts card machines the customer can buy, fast, practical and safe.

CONS

I never had any problem with SumUp, excellent service.

Dave

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

FUNCTIONALITY

4

Reviewed May 2023

Sum up good for card or remote payment links

I've never had any issues, occasionally a connection issue but a simple reset sorted it.

PROS

In my business the sumup card reader is critical as students and parents all naturally assume card payment facilities are available and setup for bank transfer etc was very straightforward

CONS

It seems certain cards (mainly amex) take quite a few days for payments to clear. No idea why

Lexie

Design, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2023

Do not buy if you’re in Australia

Do not get this if you’re in Australia. Buy square instead. I purchased 5.5 weeks before my market event for Christmas, where I had purchased a lot of stock to sell. The device came quickly, I’ll give them that. I set it up, loaded all my products on the back end and did the verification process. The reader sat there for the rest of the time until two days before my event, I turned it on just to make sure it was working. Everything seemed fine but something in the app said I needed to verify myself, which I had already done (sent my drivers license etc), so I did it again and it said it should only take a few hours to verify, which was fine because I still had two days until the event. The day before it was still not verified but in the app it tells you that it’s connected and working, so I assumed it would be ok after going through the verification process twice already! There’s also no number to call, so you don’t have a lot of options or support on a weekend. I got to the event and the reader declined ALL payments because of a security issue. I lost thousands of dollars in sales because nobody caries cash anymore. I sent a support ticket with all of this info and I get a response THREE days later saying that my account is now verified and I can start taking transactions. Bit late and I can’t get rid of this Christmas stock now until Christmas 2024. 6 months of planning down the drain because I decided to give SumUp a go, when I should have just gone with Square.

PROS

It’s relatively low cost upfront and cheaper transaction fees but I never got to use it!

CONS

Customer service is non existent. You have to verify yourself multiple times and then it’s likely it won’t accept payments on the day you need it most

Reason for choosing SumUp

Outlay cost was less and transaction fees lower, but I should have gone with square. It’s more reliable

Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Debitoor for the freelancer who wants to keep up to date with their business

Debitoor is used by our one man business clients. We have found that they are able to see what is happening in their businesses from a financial perspective using this software. We then halp them with more detailed reporting and statutory reporting on a monthly basis.

PROS

Debitoor is great for our clients that run their own businesses as a one man show. They use it to send invoices to clients when onsite and when they are not onsite the software can tell you when your client has received and opened your invoice. This is great for small one man businesses as one can then immediately follow up on when payment will be made.

CONS

Debitoor does not allow for the full accounting function to be done on it, but it is a great tool for a one man business to have so they keep up to date with what is happening in the business as well as for simple cash flow and income statement reports .

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Perfect for small companies

PROS

no monthly fee, just a ver small percentage of income which is taken before it goes into account. cheaper than any band or world pay option for small companies. machine is also portable and stylish

CONS

nothing. does exactly what I need. wouldn't change anything