Carrying out this type of study through surveys, you can connect more closely with the client, allowing them to give their opinion of their experience with our company in order to improve the weak points that are noticed and provide solutions so that the client is better pleased.

I improved the interaction with the client by knowing better the opinion that they have about our services and being able to know what should be improved with each survey carried out, it is possible to better analyze the weaknesses that can be had against clients who are not satisfied, With the data that is obtained digitally, it is possible to have a broader understanding of the position that one has in front of the client and the competition. This has helped us to improve the creation of marketing campaigns and improve our services. Their customer service is excellent, they are always willing with great kindness, they respond very efficiently.

There is nothing that I have come to dislike about Survey2Connect

So far, pretty good. But can be a lot better. I feel S2C does the simple things great. But when some elements of complexity are there, the software is NOT very flexible.

LIVE dashboards including implementing basic derived calculations (say a Brand Health Score) from multiple parameters is a BIG plus. That's the best part about using this S2C.

Some of the features are still basic/ not developed. A simple example: A trend chart could require a quarterly label in-between monthly labels. In current context, i would need to create two separate trend charts. One for month, one for quarters. Makes the already slow dashboard clumsy as well.

Overall it was ok just the times it ran slow or didnt carry out all the parts of the survey.

I liked that it was very easy to use. It provided several options as far as purchase plans but the more used it.

During the survey it would go slow during certain times unsure why this would happen. It was on other devices not just one.

The team works closely with you no matter the size of the study to help in overall success.

Text Analysis can be improved and I'm sure the team is exploring on the same.

We have explored on the various option and found S2C in budget, easy to use and operate, team is professional and provide support whenever called - even after office hours

Easy to Use, Customer Friendly, Survey creation, reports and Dashboard feature, Can be used through SMS, Email and now Whatsapp too

though most of the features are easy to use, some times we stuck with requirement of the other teams where some changes are required in the software. Though team always supported in closure but changes take time.