We're level-setting the effectiveness of our reps, and making their action lead to direct impacts to customer success.

We use Gainsight to support our customers. Specifically we are a cloud based subscription company and we are able to understand our customers better along with their ACV's and how well they are doing.

Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well.

I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.

The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.

This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.

Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs.

I will echo what others have said about Gainsight - it was a very difficult deployment.

I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.

I really like how this software helps me to manage my portfolio, goals for each account and track to completion.

They number of possibilities and integrations are endless. The team is knowledgable and they offer so many free resources for people starting out in customer success.

The key will be limiting the learning curve so we aren't overwhelmed with too many features at once.

Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate.

I love the tasks feature and intuitive it is however I am still trying to figure out how I can see a full picture but we are in the set up phase.

Overall the tool has held up its end of the bargain.

It is good at tracking client communications and health score. By using success plans, we can proactively show ROI and we can create dashboards and reports without the need of other platforms.

Easy to use Customer Success Management & Analytics Tool.

Gainsight has a great user interface. It is easy to navigate and is very intuitive.

Overall, I'm satisfied with the tool. It's a required piece to the organization of my role.

The tool is REALLY hard to navigate as an admin.

Overall great -- even when we run into issues, they  are quick to help and support.

Gainsight is extremely easy to use, integrates with Salesforce, and gets me the the info I need to do my job as a customer success manager.

Permissions can be a little tricky, and often the jankyness of salesforce can shine through what this software does.

The recorded training was very long and painful.

You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles.

The comprehensive dashboard and easy to use cockpit for timeline activities.

The ability to automate and streamline all your workflows is unparalleled.

Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer.

We integrate ours with Salesforce, and sometimes it's difficult to navigate between the two products.

Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.

I like how simple Gainsight has been to use and implement. We have been able to accomplish more with Gainsight in 3 months than we did with Strikedeck in 3 years.

I love the user interface and how easy it is to move between pages. And we can just keep clicking on the words to go deeper.

I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing.

Keatext is great in theory but needs improvement in practice.

The thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words.

Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline.

It is quick to set up, very easy to use and explain to others. Makes analyzing a large set of reviews quicker.

Keatext was easy to download and delivers on its promise to categorize large amounts of text data into digestible pieces/themes.

The sorting features were really helpful. I liked being able to group by sentiment.

Keatext is not cheap but the value it delivers--both in terms of the tool itself, as well as the time it saves me from writing scrapes and do a completely manual analysis--is more than worth it.

They have blacklisted IPs of several countries which restricts potential clients from accessing their website.

It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also  there for me if I had questions.

There is no way to re-classify certain words. No option to create a word cloud.

Simple to use  - Steps are easy to understand, no chance of missing out on something important tucked away in a random corner of the interface.

Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis.

Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. Noun = topic, adjective = sentiment -- too binary.

Simply put, I love Keatext. Keatext enables me to draw out insights and create concomitant visualizations, and to do so quickly.

It is easy to use and intuitive. Beyond the tool itself, the Keatext team goes above and beyond to serve their clients, whether through trainings or quick-turnaround scrape requests.

US Dollar

Gainsight CS is a customer success solution that helps organizations streamline customer onboarding, retention and support operations via a unified platform. It enables employees to configure workflows, analyze the customer journey across multiple channels and handle the training and implementation of new customers.
 
Gainsight CS lets administrators create surveys using custom templates, analyze customer responses and set up automated follow-up reminders. It facilitates integration with several third-party applications such as Salesforce, HubSpot, Slack, Google Analytics, SAP CRM, SurveyMonkey and more.


LongDescription

Real-Time Analytics

Engagement Tracking

Surveys & Feedback

User Management

360 Degree Feedback

Customer Segmentation

Reference Management

Sentiment Analysis

Communication Management

Customer Database

Collaboration Tools

Account Alerts

Customer Experience Management

Configurable Workflow

Survey/Poll Management

Workflow Management

Video Support

Revenue Management

Visual Analytics

Activity Dashboard

Advocate Management

Customizable Questions

Account Management

Customizable Templates

Customer Management

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Feedback Management

Third-Party Integrations

Onboarding

Campaign Management

Health Score

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Gainsight CS

In Person

Live Online

Webinars

Documentation

Videos

Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them.

Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.

Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.

Review issues with the most impact that are brought to your attention by AI-based recommendations.

Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.

Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard.

Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.

Commenting/Notes

User Research Analysis

Integration into Third Party Applications

Taxonomy Classification

Multi-Channel Management

Text Analysis

High Volume Processing

Text Fields

Visual Discovery

Customer Service Analytics

Ad hoc Reporting

Knowledge Management

No-Code

Natural Language Processing

Data Capture and Transfer

Data Import/Export

Graphical Data Presentation

Quantitative Analysis

Application Development

For Healthcare

Statistical Analysis

Dashboard Creation

Multi-Channel Data Collection

Marketing Reports

Performance Metrics

Qualitative Comparative Analysis

Data Cleansing

Annotations

Predictive Modeling

Data Connectors

Data Discovery

Benchmarking

Ad hoc Query

Language Detection

AI/Machine Learning

Predictive Analytics

Segmentation

Data Visualization

Interactive Reports

Data Blending

Chat/Messaging

Dashboard

Multi-Language

Customer Journey Mapping

Customer Profiles

Trend Analysis

Customizable Dashboard

Data Analysis Tools

Boolean Search

Topic Clustering

Negative Feedback Management

Media Analytics

Tagging

Summarization

Self-service Analytics

Search/Filter

Customizable Reports

Drag & Drop

Process/Workflow Automation

Widgets

Mixed Methods Research

Single Sign On

Categorization/Grouping

Reporting & Statistics

Filtering

Multiple Data Sources

Data Classification

Pricing ranges from $550/month at the Basic tier for small teams with up to 10,000 records per year, to $999/month at the Pro tier for businesses with up to 20,000 records per year. Custom pricing is available at the Enterprise tier starting at $1650/month for our most advanced solution. Full pricing details available at https://www.keatext.ai/en/pricing/

Gainsight CS vs Keatext

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons