We're level-setting the effectiveness of our reps, and making their action lead to direct impacts to customer success.

We use Gainsight to support our customers. Specifically we are a cloud based subscription company and we are able to understand our customers better along with their ACV's and how well they are doing.

Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well.

I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.

The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.

This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.

Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs.

I will echo what others have said about Gainsight - it was a very difficult deployment.

I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.

I really like how this software helps me to manage my portfolio, goals for each account and track to completion.

They number of possibilities and integrations are endless. The team is knowledgable and they offer so many free resources for people starting out in customer success.

The key will be limiting the learning curve so we aren't overwhelmed with too many features at once.

Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate.

I love the tasks feature and intuitive it is however I am still trying to figure out how I can see a full picture but we are in the set up phase.

Overall the tool has held up its end of the bargain.

It is good at tracking client communications and health score. By using success plans, we can proactively show ROI and we can create dashboards and reports without the need of other platforms.

Overall, I'm satisfied with the tool. It's a required piece to the organization of my role.

The tool is REALLY hard to navigate as an admin.

Overall great -- even when we run into issues, they  are quick to help and support.

Gainsight is extremely easy to use, integrates with Salesforce, and gets me the the info I need to do my job as a customer success manager.

Permissions can be a little tricky, and often the jankyness of salesforce can shine through what this software does.

The recorded training was very long and painful.

You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles.

The comprehensive dashboard and easy to use cockpit for timeline activities.

The ability to automate and streamline all your workflows is unparalleled.

Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer.

We integrate ours with Salesforce, and sometimes it's difficult to navigate between the two products.

Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.

I like how simple Gainsight has been to use and implement. We have been able to accomplish more with Gainsight in 3 months than we did with Strikedeck in 3 years.

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive.

It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

I'm a big fan of the show/hide feature. I also like the branching options.

There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

One of my favorite features is being able to copy an existing survey and tweak what I need for the current use. Flexibility with downloading and sharing results is excellent.

The best thing about Key Survey is the customer service. They are always ready and willing (and patient) to help you with whatever you need.

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

We use Key Survey for all our online research. Works almost perfectly and when it doesn't the staff is fantastic at problem solving.

Most importantly it is rightly priced. We have used Key Survey for more than a dozen projects and are extremely happy with it.

Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing.

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive.

Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Very easy to use' from programming to reporting' and the customer service is excellent.

They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.

US Dollar

Gainsight CS is a customer success solution that helps organizations streamline customer onboarding, retention and support operations via a unified platform. It enables employees to configure workflows, analyze the customer journey across multiple channels and handle the training and implementation of new customers.
 
Gainsight CS lets administrators create surveys using custom templates, analyze customer responses and set up automated follow-up reminders. It facilitates integration with several third-party applications such as Salesforce, HubSpot, Slack, Google Analytics, SAP CRM, SurveyMonkey and more.


LongDescription

Real-Time Analytics

Engagement Tracking

Surveys & Feedback

User Management

360 Degree Feedback

Customer Segmentation

Reference Management

Sentiment Analysis

Communication Management

Customer Database

Collaboration Tools

Account Alerts

Customer Experience Management

Configurable Workflow

Survey/Poll Management

Workflow Management

Video Support

Revenue Management

Visual Analytics

Activity Dashboard

Advocate Management

Customizable Questions

Account Management

Customizable Templates

Customer Management

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Feedback Management

Third-Party Integrations

Onboarding

Campaign Management

Health Score

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Gainsight CS

In Person

Live Online

Webinars

Documentation

Videos

Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available.


Key Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.


Key Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. The product also integrates with business systems such as Oracle, Salesforce and PeopleSoft, which enables users to import contacts directly.



Gainsight CS vs Key Survey

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons