All Harvestr Reviews
1-24 of 24 Reviews
Sort by
Jules
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
A must-have for product teams
Harvestr removes the hassle out of managing customer feedback. It helps align all teams on data-backed product decisions.
PROSIntegrations to get all customer feedback and data in one place Adapts well to different workflows Automated product notifications to keep other teams in the loop
CONSI am missing Segment and Hubspot integrations
Justine
Logistics and Supply Chain, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
All my feedbacks gathered in one place
A backlog can easily be overwhelming, and Harvestr helps us to organise it in a better way. We easily gather all the feedbacks we collect at the same place : it helps us to add context and weight to all the discoveries we have. It represents a real time saver and avoid us to forget / miss some relevant feedbacks
PROS- Gathering user feedbacks from various sources - Numerous integrations very easy to plug - Being able to organize discoveries in a flexible and customized way
CONS- I would love to have a "Planning" vue to easily watch and share my roadmap to the rest of my company
Reason for choosing Harvestr
It was the best combination regarding our budget and the features we were looking for.
Marc
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Very helpful
Rating discoveries and sorting/filtering them in different views. And linking them to Github.
CONSIt would be nice to have the possibility to let clients rate/vote for discoveries. It's possible to have them do that for roadmaps though.
Tulio
Internet, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Excellent to collect and organize customer feedback
It helps me organize customer feedback and improve product discovery phase and my roadmap prioritization.
PROSI really like the Intercom integration and the way we can link conversations with discoveries and organize discoveries in product components. I can easily move from a feature idea to a customer conversation about it.
CONSNothing. Most of the things that I didn't like I reported to their customer support and they improved the product.
Reason for choosing Harvestr
The Intercom integration and the internal visibility instead of external visibility of feedbacks. This is important because sometimes the most requested feature is not the best feature for the business. And if this is visible to everyone, some users can not understand and be frustrated.
Simon
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
A very helpful tool
Easy to use. All feedback from customers and colleagues in one place. Help me communicate about what's important to our customers to my team.
CONSNothing much, a few UX quirks, but nothing like a show stopper.
Reason for choosing Harvestr
Quick and helpful feedback from their side show they care
Thibault
Real Estate, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
A simple, intuitive and fast growing product management tool !
Harvestr helps us take the best product decisions, prioritize feedbacks and communicate our roadmap to the whole team more easily.
PROSEasy to configure, amazing support team that listens to feedbacks, great feature for price ratio and great integrations to centralize all our feedbacks.
CONSNothing at the moment except a roadmap feature that I know is coming.
Reasons for switching to Harvestr
We switch from Productboard because it was too complex and expensive for our needs. Harvestr had the perfect feature for price ratio.
Nicolas
E-Learning, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2020
Harvestr review by one 360Learning
Very smooth and every time I had difficulties the team was there to support me
PROSSimplicity / UX in all features + the team's help/availability & support quality
CONSLack of extended reporting/extract possibilities
Reason for choosing Harvestr
Mostly because of the cost and also because it was a French solution with a strong customer relationship.
Chase
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
A clean, simple, intuitive, and strong product management tool
I'd recommend Harvestr to anyone in software product management regardless of what SDLC they followed, I've found it flexible and intuitive for my needs.
PROSHarvestr stood out to me for a simplistic and clean interface for organization feedback and ideas (discoveries) by product component. While other platforms offer tracking components this product just nests and flows quite intuitively for my product management needs. Additionally it integrates very well with our FreshDesk help-desk allowing our support team to see the status of any requests and with Jira where we are managing our issues. Harvestr is my feedback gathering, skimming, and prioritizing tool as well as my product backlog which allows me to keep our sprint backlog nice and tidy.
CONSTheir team is very responsive the few times I've had questions. One of negative with it compared to other tools is there isn't a built it in Roadmap (Plenty of options though if you wanted to use something like Trello as it has the integration for it) but I know they've recently started the work to build this into the product so that con will soon be a thing of the past as well.
Reason for choosing Harvestr
Interface, Integrations, Price
Reasons for switching to Harvestr
I switched from a product called Roadmap (roadmap.space) at the time our SDLC didn't fit Agile and flexibility was the need. We've since gone back to a more Agile approach but Harvestr still works well with it.
Pauline
Computer Software, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Great tool to turn customer feedback into actionable product discoveries
Great experience, awesome customer support, I've seen the product evolve and it's going in the right direction. My whole PM team use is on a weekly basis and it's our number one source of customer feedback other than customer interviews.
PROSEase of use, possibility to have a data-informed view of our customer feedback and painpoints, and turn it into roadmap elements
CONSThe fact that qualitative customer feedback is still handled outside of the product
Reason for choosing Harvestr
Customer relationship, simplicity of use
Christophe
Information Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Harvestr helped us build a powerful feedback culture
We are big fans of two things with Harvestr: - The scoring feature that really helps us to prioritise discoveries for the next product roadmap - The great Slack integration that makes it super easy for the whole team to share feedback Everyone on the team now feels like their opinion matters and is more than willing to share product feedback. It wouldn't have happened without Harvestr.
CONSWe would love to have a better product roadmap visualisation tool but I know that the team is working on this feature.
Tomas
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great tool for collecting and prioritizing feature requests
We are using Harvestr to collect feedback from our merchants. We then transform the feedback to feature requests and prioritize them. The tool is directly integrated with Intercom so it's really easy to pass on the feedback. It's a great solution if you are looking for a simple tool to prioritize feature development based on the customer's feedback. Plus the support from [SENSITIVE CONTENT HIDDEN] is great and he is super responsive.
CONSSome algorithm to suggest duplicate/existing features would be awesome.
Reason for choosing Harvestr
It's much cheaper.
Andrea
Human Resources, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Harvestr brings order to the chaos of feedback
Harvestr lets us funnel our users’ raw feedback into a single space, translate it into refined discoveries, and prioritize them.
PROSHarvestr: + let you funnel in a single space the user feedback coming from multiple sources (emails, Intercom, …), making sure it does not get lost in time and space + provides a space for collaboration and discussion, which helps when it is the time to digest the raw feedback and translate it into refined discoveries, ready to be prioritized and worked on + let you easily cluster multiple similar feedback under a single discovery + let you score discoveries using multiple custom parameters, and sort them accordingly + has a very neat and clear interface
CONSIn the past, some elements of the interface were a bit slow in their response time, but everything has been resolved with the recent updates.
Drew
Consumer Goods, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Support!
By far my favorite feature of Harvestr is the helpfulness and availability of the support team! Its so rare to find such robust support.
CONSI originally reached out to support with some requests about their API integration that we felt were missing, so that was going to be my answer, but they have provided entirely new API endpoints that gave us the needed functionality in a matter of weeks.
Aymeric
Banking, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
So easy to use
Harvestr allows me to keep an eye on every requests and to sort them in order to access them easily. Above all, it allow me to rank theses requests by importance, which has a significant impact on prioritization meetings and business decisions.
PROSThe easiest way to keep track of my client's needs and demands. The plateform is very easy to use, and [SENSITIVE CONTENT HIDDEN] is always here to help us use his service and constantly improves Harvestr when we have a request. I have used Harvestr weekly for a year now and I'll use it for a second year without hesitation.
CONSDifficult to find any cons...I would say some minor defects now and then, but when reported to the Harvestr team, they are quickly fixed.
delphine
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great product, try it
Great product with a strong support. Using Harvestr really help the way we manage custumers' feedbacks
PROSHarvestr helps us to transform feedback into a real insight for our roadmap
CONSSome quick modification could be more accessible like a merge between discoveries
Louis
Music, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Bridge.audio on Harvestr
Many integrations makes it very easy to collect feedback and prioritize your features
CONSMiss a roadmap view, but it's coming soon !
Reason for choosing Harvestr
Competitive pricing, Customer support reactivity, ease of use
Andrea
E-Learning, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2022
The best tool to support our Features Requests
It's very easy to use and it contains all the features we need to monitor new platform features, from the request stage made by the client to the actual delivery.
CONSIt could be a bit complicated to use at the very beginning and it requires a lot of practice to master
Alice
Verified reviewer
E-Learning, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
A useful product that evolves constantly
Harvestr does one thing - helping prioritize product development - and does it well. My experience is that what was lacking functionally in the previous year, evolved fast and the result was to the point.
CONSSome slowness in loading the data can be irritating. But I believe that they're working on it.
Thomas
Verified reviewer
Computer Software, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great app to keep track and prioritize feature requests and product opportunities
We are more confident in what we build and all stakeholders finally get good visibility on the product roadmap.
PROSIt's easy to set up, it connects to Zendesk and Intercom. Also the fact that it automatically sends updates to sales and support teams about their feature requests.
CONSI am waiting for the Hubspot integration.
Lucas
Verified reviewer
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Powerful and easy-to-use product management software
Harvestr helped us structure the way we are building products. It has become a core component of our product development process.
PROSIntegrations with all our customer feedback channels Custom feature prioritization Closing the loop with customers
CONSAll good so far, nothing special to signal
Charlotte
Verified reviewer
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
easy to use and intuitive product management solution
This tool helps to prioritize tasks, to define objects and to readjust the organization according to the data.
PROSideal monitoring tool, global vision on customer opinions. The design makes it pleasant to use.
CONSI would be great to have integrations with other tools like drive or zappier
Mehdi
Telecommunications, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best product management tool out there
Having all our product knowledge in one place helps us build better features.
PROSWe have all our customer feedback and data in one place thanks to integrations. The tool is powerful and very simple to use.
CONSMore integrations would of course be great
islam
Oil & Energy, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great product
no complaints, enjoying the experience, keep doing and improving.
PROS- user friendly - accessible from everywhere (email, salesforce, app, slack, etc) - easiness to track a feedback
CONS- quite congested with info, but still looks good
Lacha
Verified reviewer
Retail, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
The perfect tool to decide what to build next
Havestr helps take the right product decisions and makes product communication more transparent
PROSCustom feature prioritization system backed by customer feedback and data
CONSNothing special at the moment, the tool is very easy to use