The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience.

Helpdesk is very easy to get started with and is extremely affordable compared to other options.

The experience has been very positive and we will continue to use HelpDesk as we have had many benefits from it.

Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail,  Yahoo! Mail, Outlook and Office 365.

Emails get caught in Spam sometimes when they aren't spam.

The system is fairly easy to use and is intuitive.

I love Helpdesk because it has so many features that I need for the entire customer support tasks. You don't need any other software.

Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.

I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.

The beautiful design offers stability and lets us easily handle tickets and build customer relationships. Service to our clients has improved so much since starting to use HelpDesk.

When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with.

We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.

Overall, this feature has been super useful to my business, highly recommend.

Easier to use by agents of the business as compared to others. Helps in improving the quality of services.

The software is very easy for my agents to understand and it is great that they can access it online anywhere.

It's been a pleasure to use and has made my job so much easier.

There is an obvious lack of control over training,  nuances can be lost. Customers may find it too impersonal.

It is very easy to integrate with any kind of product. Users in our SAAS can now in a matter of 2 clicks give us feedback or request some customer support.

What we love about it is that customers immediately know that they're dealing with us, and they're more willing to interact.

About creating password that is most be be problem in this software.

Cannot work without internet and power supply. Mulfunction when there is information overload.

It can reflect badly on the organization if representatives are not professional. Some cultural differences may occur and miscommunication can happen.

The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

Overall Helpdesk has been great for me to begin using a ticket system.

I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.

What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use.

I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.

There is no entry field for a due date. Needs PROOF OUT status option.

This product is so easy to use. I love the ability to assign different messages to different users.

No reports export, No tags reports. Need more reports like live chat has.

There are spam and bot with fake tickets, I have to delete them frequently.

For now nothing particular, it's a young product, so limited in features, but they add features week by week.

I went to cancel it and it had charged me yesterday even though we have not been using it.

We like how it populates to our website. Birdeye  sends any reports on how successful we are on Google, Facebook and Yelp.

I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.

I've had a great experience and again do appreciate the fact that they're swift to help with any problems.

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.

It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful.

Ease of sending request for a review and easy integration with Facebook platform-ability to boost post.

This software works seamlessly with my practice software. It is extremely user friendly.

The customer support is one of the worst that we have ever dealt with.

It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers.

I understand the first year but after many years to trap you like this is horrible business practices.

I had to filed a complaint with BBB before they return my call. Terrible customer service.

The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful.

The reps are very informative and most importantly the tech support is top notch and easy to reach.

Birdeye is so helpful for our company. The real time text feature with future prospects makes communication so simple and effective.

In the beginning we struggled with integration but those problems have been fixed.

Over charged over promised bait and switch, deceit, and non stop billing issues.

BirdEye Gouges Small Businesses Post-Pandemic with 104% Price Increase.

For the time being I cannot see anything negative. I haven't used enough to be able to have a negative opinion on it.

Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in.

I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect.

Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots.

The ease of use and the technical support are my favorite aspects of the software.

So easy to use and integrates with all of the sites we use.

Good software along with consistent and good support has kept us happy for years.

We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Very good customer service and a good product.

I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect.

I think the ease of this service to build up your customers satisfaction referrals has been great and has helped build up a new client base.

Direct feedback feature needs a new set up. It can be confusing to patients.

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system.

Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond.

Platform is mediocre, service for us was very poor.

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well.

It is THAT intuitive and user-friendly, honestly, it's even FUN.

The ease of use and functionality. Our remote scheduling team loves it.

Birdeye is very easy to use and it has a ton of amazing features.

I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity.

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

It's very easy to use and implement. Customer service is awesome.

Great to get real time compliments via facebook and google from customers! our managers love it.

Birdeye and its easy integration with Salesforce has been a game changer for us.

BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Overall I am very pleased with the product. It is a huge improvement from who we previously used.

Effective software for the price. Ease of gaining positive reviews is its most valuable feature.

I like that I can access daily reports to see how we are doing in our industry. It is very user friendly.

The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features.

US Dollar

HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedbacks and surveys.


HelpDesk includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and ratings. Additionally, it allows users to add chat widget to website and filter tickets basis agents, dates, ratings and more.


HelpDesk enables users to automate customer communication with statuses and canned response. It also offers ticket assignment, private notes, custom comments and agent groups to help collaborate with team members. Additionally, the platform includes email notifications, SPAM filters, customer conversation history, client details and ticket ratings to deliver personalized customer services.



LongDescription

Commenting/Notes

Support Ticket Management

Case Management

Surveys & Feedback

Personalization

Document Storage

Activity Tracking

Customer Service Analytics

Workflow Configuration

Customer Database

Collaboration Tools

Automated Routing

Assignment Management

Batch Communications

Template Management

Customer Complaint Tracking

Self Service Portal

Help Desk Management

Content Management

Survey/Poll Management

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Complaint Monitoring

Support Ticket Tracking

Forms Management

Workflow Management

Email Management

Video Support

Ticket Management

Visual Analytics

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Monitoring

Feedback Management

Customer History

Tagging

Issue Auditing

Third-Party Integrations

Task Management

Live Chat

Quality Assurance

Search/Filter

Knowledge Base Management

Real Time Analytics

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Real-Time Monitoring

SSL Security

Sentiment Analysis

Customizable Fields

Data Import/Export

Email Templates

Compliance Management

Real-Time Notifications

AI/Machine Learning

Real-Time Updates

Customizable Templates

Inbox Management

Real Time Reporting

Widgets

Prioritization

Customizable Forms

Multiple User Accounts

Canned Responses

Team - $29/month per agent (billed annually) or $34/month per agent (billed monthly)
Enterprise - Please contact LiveChat Software for pricing details

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HelpDesk

Live Online

Webinars

Documentation

Videos

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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