Lumoa
About Lumoa
Lumoa Pricing
Free Trial - Free Simple Plan- 5629 euro/month Professional Plan - 1199 euro/month Enterprise Plan - Custom pricing (Prices depend on the amount of feedback users want to analyze)
Starting price:
€629.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Lumoa
1 - 5 of 12 Reviews
Mika
Verified reviewer
Financial Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2022
Lumoa is a great value for money and helps the organization to improve its customer satisfaction
Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner.
PROS1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools.
CONS1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further
Reason for choosing Lumoa
Price was right and the capabilities we got with that price are decent or even great. With this tool set we can execute our customer listening processes and it supports us very well in overall.
kjetil
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Very happy with Lumoa after one year of use
All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis.
PROSIt's easy to implement, it's intuitive for new users, and it has a high degree of flexibility.
CONSThe reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look
Reason for choosing Lumoa
Ease of implementation and experiences from acquaintances
Christian
Information Technology and Services, 201-500 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great employee insights!
That we in an easy way could monitor employee engagement.
CONSSome features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier.
KEITH
Maritime, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Info at my finger tips
Top notch from working with [SENSITIVE CONTENT HIDDEN] to the product's functionality.
PROSThe feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information
CONSI need to improve my knowledge and explore its full capabilities.
Reason for choosing Lumoa
Best value!
Reasons for switching to Lumoa
Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal.
Tiina
Consumer Electronics, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
Great platform to manage customer feedback and get an overview of customer experience
Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have.
PROSLumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally.
CONSIt's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback.
Reason for choosing Lumoa
Simplicity of usage and complex-free pricing. Truly customer driven mindset of the company: they are not only selling a solution but really helping the customer.