All Lumoa Reviews
1-12 of 12 Reviews
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Mika
Verified reviewer
Financial Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2022
Lumoa is a great value for money and helps the organization to improve its customer satisfaction
Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner.
PROS1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools.
CONS1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further
Reason for choosing Lumoa
Price was right and the capabilities we got with that price are decent or even great. With this tool set we can execute our customer listening processes and it supports us very well in overall.
kjetil
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Very happy with Lumoa after one year of use
All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis.
PROSIt's easy to implement, it's intuitive for new users, and it has a high degree of flexibility.
CONSThe reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look
Reason for choosing Lumoa
Ease of implementation and experiences from acquaintances
Christian
Information Technology and Services, 201-500 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great employee insights!
That we in an easy way could monitor employee engagement.
CONSSome features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier.
KEITH
Maritime, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Info at my finger tips
Top notch from working with [SENSITIVE CONTENT HIDDEN] to the product's functionality.
PROSThe feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information
CONSI need to improve my knowledge and explore its full capabilities.
Reason for choosing Lumoa
Best value!
Reasons for switching to Lumoa
Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal.
Tiina
Consumer Electronics, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
Great platform to manage customer feedback and get an overview of customer experience
Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have.
PROSLumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally.
CONSIt's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback.
Reason for choosing Lumoa
Simplicity of usage and complex-free pricing. Truly customer driven mindset of the company: they are not only selling a solution but really helping the customer.
Linus
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Easy to use and great support
We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more
PROSSimplicity to set up, collect and analyse data and to spot trends which affects our customer experience.
CONSFurther development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights.
Andreas
Verified reviewer
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Super useful CX analytics tool
We have been able to send almost all feedback to Lumoa and we have a way better overview now than before. Especially the ability to have feedback in different languages flowing into the tool and easily overview the trends in the feedback is very helpful.
PROSIt gives you a way better overview of your customer feedback and which issues to address.
CONSAs the tool is still being developed there are of course features that are not so valuable to us right now. It will be great when more features are in a more final state.
Reasons for switching to Lumoa
Because we needed more focus on automatic feedback analysis and partly also data overview (like dashboards).
Vendor Response
Thank you for your feedback Andreas! We are thrilled to hear that Lumoa is helping you drive impact at Simple Feast! Regarding new features, stay tuned as we will have some important releases coming soon. Additionally, if there is something specific you desire, remember that you can always contact your customer success team.
Replied June 2020
Juha
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Great tool for NPS measurements
Easy-to-use software for NPS measurement with all needed functionalities for SME's. Fast to implement and reliant in use.
CONSStill young tool with few missing nice-to-have functionalities.
Vendor Response
Thank you so much for kind words, Juha! We are very happy that you find Lumoa useful. We constantly develop new features and are extremely glad that you joined us on this journey! ¿
Replied September 2018
Nina
Verified reviewer
Hospitality, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
A huge leap to be able to better understand the critical parts of customer path. Easy to use.
It helps us to find the most important tasks and subjects to be handled among a big amount of customer feedback.
PROSFlexible, advanced analytics, easy to implement.
CONSMicrosoft translator maybe not the best? But it is still good.
Juhana
Verified reviewer
Retail, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Excellent NPS-tool!
We are collecting NPS feedback daily basis in Musti Group and this is a great tool for analysing the feedback further.
CONSTool is very easy to use and understand and the graphs are excellent, but exporting to Excel could be developed directly from the graphs. Now it works via Export-menu.
Edvard
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Happy Customer
Easy to use and good overview. Very flexible.
CONSThe loading time of the cards/lists etc is to long and I would like more list possibilities.
Tom
Consumer Electronics, 201-500 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2019
Nice tool also for a product developer
Quick and easy to see user feedback and summary
CONSThe way points are calculated is confusing