Besides what I mentioned as a minus, the service fulfills my expectations, and I love to have it in my Gmail signature. It's beneficial to find out how good your support is; most importantly, it doesn't take much time for anyone to respond.

I like the way it can be set up. It's straightforward, and you don't need any tech skills to be a pro with this service. It has all that is necessary to get quality feedback. When a user clicks on the emoji icon, they get a customer survey to fill out if they want to give a proper review of the service. It's very well organized, and I love the dashboard where is everything almost suits my logic. It depends on the user to user, but it's easy to find everything you need to start with the service.

I would love to have this service in my language, and for now, I miss the opportunity for custom translation. The service is available in Arabic, Danish, English, French, German, Russian, and Spanish, but I need it to be available in Serbian because I didn't find the ability to change the survey page (customer feedback form). The question is editable.

Since I am using Rate my service, I've been able to help my clients much more and my conversions has been higher.

How easy to use it is and how well thought it is.

I think that this product cover really well my needs right now.

Integration is good and can be easy used.

customer service is not upto the mark as expected.

Overall, I highly recommend "Rate My Service" to any business looking for a simple and effective way to collect customer feedback. The tool is easy to use, provides valuable insights, and has helped me to improve my customer service.

I use "Rate My Service" and I am thoroughly impressed with the results. This tool is super simple and easy to use, yet it has provided me with valuable insights into my customers' satisfaction levels.One of the things I love about "Rate My Service" is that it collects customer feedback from every email. This means that I can get feedback on my services without having to ask my customers to fill out a separate survey, which can be time-consuming and often results in a low response rate.The reports generated by "Rate My Service" are also very easy to understand and provide me with actionable insights that I can use to improve my services.

Everything is good in this tool but I noticed this tool has limited number of symbols that is very few.

Overall, I am extremely satisfied with my experience and would not hesitate to recommend this "Rate My Service" to others.

I was looking for a way to get actionable feedback, not just "good service" or "bad service," and I finally found Rate My Service. This tool is a huge time saver, and I can set up my own surveys and track my service over time. I also love that it's very easy to share with my clients so they can give direct feedback as well.

There is a limited number of symbols that can be used for a review, either 2 or 3. This can make it difficult to get all the information across that you want to communicate. You can add more feedback symbols.

I had been looking for something like this when I came across RateMyService and tested it out for a week and boy was it exactly what we needed to get the necessary feedback from our clients about our support staff.

I like the fact that it's very user friendly and we can monitor our support staff to see who is underperforming.

It's a great product so hard to say but I would have liked a link to a review page for external but it is not a big deal as I made it on our website which is probably better.

Ratemyservice is very easy, intuitive and fast to use. I just need to choose my template, and cut and paste the HTML to my email footer. That's it! It has a good analytics screen as well to give overall feedback from customers. There's options to import agents and also to automatically add the rating into your gmail or outlook account. However you will need a business account (not a free personal account) to auto add to gmail or outlook. You can easily cut and paste the code into your email signature manually and save it so each new email will attach the rating survey. Easy!

Would like more flexibility with the rating survey such as - Using more than just three choices. - Add numbers rather than just icons.- Add words such as "satisfied" and "not satisfied"- CNAME support so the survey page has my URL and branding

RateMyService is a valuable business tool for any owner who wants to collect and analyze customer feedback. It is simple to use and quick to get the survey up and running. I like the analytic report because I can see the rating visually and look at where I can improve.

It is easy to create a survey with RateMyService. The template is simple enough to customize especially with various emojis. Anyone can do it in less than a few minutes. Just using 3 types of ratings, I can see which areas I need to work on.

I think there is no need to complicate this simple feedback process. All I want is to find out how the customers react to my services or the performance of my agents. It is already simple to enough to use it.

I recently started using Rate My Service to receive feedback on my students and I have had a great experience so far. The setup process was very simple and it gives me good insight into my performance. I think this tool is great for anyone looking for an easy and effective way to get feedback.

The reporting tool can seem to be a little basic at first. However, after using this feature for a while, I realized that this is actually a good thing because it only provides useful information and nothing more.

Excellent tool to encourage customers to leave their customer reviews on the different platforms.

UX design could be more fun on my dashboard. It's a small detail.

This customer feedback tool is a godsend for customer service. It's easy to use, customers love how easy it is to give feedback, you can integrate it with your email, it's customizable, it's feature-rich and the customer service is amazing. I've used it for my clients and myself, and I will continue to use it. It's the best product for customer service.

I did not find any fault with the product so no need to change it is the perfect tool.

Overall, I'm quite pleased with the format, usability, case use, functionality, and installation time.

What I liked most about the Rate My Service software and appreciated is the UI interface is clean, straightforward, and simple to use right out the gate. There is no intensive learning curve or several tutorials that one needs to go through. I was able to get everything set up within 5 minutes or less.

What I liked least about Rate My Service is the inability to utilize customized colors for the "Customized Templates." To stay on brand, this feature needs an upgrade to ensure full customer satisfaction.

Overall, I'm extremely satisfied with RateMyService and highly recommend it to any business owner looking for a simple and effective way to recoup customer feedback.

As a beginner, I always try to use the most effective tools for less money investment, and RateMyService is one of my tools.I quickly integrated RateMyService into my email signature, allowing my customers to provide feedback. It is a minute set-and-forget job until I want to customize my signature again. The analytics feature is also extremely helpful in giving me information about how my business is doing with clients' points of view.

Sincerely, after a few weeks of use and the size of my business (solopreneur), I am delighted with RateMyService. If I have to say something, it would be on even more customisation of the icons to match my brand at the highest point.

It had been a long time that I wanted to integrate a feedback system into my business that I could then catalog and publish in my online channels as a reference for my services.However, I had never looked for an automated system and I thought of doing it with Google forms as suggested by one of my friend and As soon as I saw this program and its cost I bought it without thinking about it and when I started using it a month later I was amazed at the ease with which I got what I wanted

simplicity effectiveness 5 minute learning curve you don't have to do anything anymore, he does everything you can handle negative feedback only you see the results and only you decide what to do with them

it is very simple but has little customization and in some professional fields it may be necessary to have different aesthetic models for choosing icons

an absolute must-have for any service-based company.

We implemented 'Rate my service' and noticed an instant engagement from our clients. There is nothing more important than understanding our clients and their needs. I also love the ability to track the feedback of each of our staff members.

None, we are very happy. Nothing we would change.

As a small business, I don't have all my measurement tools in place. RateMyService offers a simple way to get reviews from clients.

It is a very simple yet effective tool for feedback. Easy to deploy!

I am happy to see the SMS and the Website widget on the roadmap

Very positive and inexpensive with immediate satisfaction for what you signed up for

Very user-friendly and easy to implement

Maybe add an sms-option to be used in the future

I've enjoyed the ease of use, everything from setup to reporting is so straightforward that it doesn't require even basic documentation, it just makes sense. This now allows us to capture customer sentiment regularly in just simple exchanges. No special polls or programs.

Super easy to setup right out of the box, took absolutely no time to install the code into both my emails and also our helpdesk emails. The interface is so simple to use there was no learning curve which is always appreciated.

I haven't found anything that I dislike about the software.

I like that it is easy to use and comparatively cheap. it completely does the job and isn't bloated with unnecessary features.

Nothing so far, but I will update the review if I am running into something

My experience with Rate My Service is very excellent. It is really fun as well as an excellent opportunity to get feedback from my client about my service. From the analysis, I can easily correct my flaws.

I mostly like the easy integration process of Rate My Service with G-Suite. Its interface and dashboard are very clean. Anyone can easily set up the feedback form without any previous knowledge. Import from CSV is another very good feature of this tool. I also like the 'email survey to agent' option.

There are very few downsides to Rate My Service. But I think there should be more template design for the feedback/survey form.

very good experience and Very useful and interesting tool to engage customers

Easy to use, nice looking, quick to configure and simple to implement

I hope they will implement the opportunity to implement native in some website

Requires less than 5 minutes to setup. A great way for customer to rate and feedback your CS team.

Not much cons on the functionality, would like to see additional features like simple signature builder build into the service itself.

this service assists us in getting feedback regarding our customer service to our clients

this is very easy to use and easy to understand. so far so good

there isn't much that one could say that needs improvement, everything is top-notch

Overall, a pretty good tool for a high-level overview of the feedback requested and given.

It's simple to set up and use, anyone, can provide feedback.

Had issues setting up the email client, a better explanation would have been helpful.

Easy and inexpensive entry level product, easy to use both for my clients and me.

I would have liked more flexibility and customisability but for the price it's a catch.