All Surveypal Reviews
1-19 of 19 Reviews
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Vibhor
Civil Engineering, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great Survey tools
We were trying to learn from the stakeholders regarding the effectiveness of our research solutions It is a detailed oriented software
PROSWe had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important
CONSIt is tricky to implement first and it has a learning curve which might not be straightforward to learn.
Reason for choosing Surveypal
This software is easy for stakeholders and customers
Khalil
Real Estate, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Great app to gather information
Definitely recommend it for people who are willing to gather information
PROSThis is one of the apps that I used once a long time ago, it helps you gather information in very simple way
CONSAlthough I haven't used it for a while, my with it was very great especially when implementing the question in the survey
Reason for choosing Surveypal
It was a while ago when I used it but the recent was Survey Monkey
Melissa
Education Management, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2017
Surveypal has potential, not quite there yet
We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform.
PROSClean design, responsive support team, easy to build surveys, works with Zapier
CONSanalytics are hard to use, support doesn't always have answers, over promises
Sabrina
Wholesale, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Advocate for Surveypal
Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level. I am extremely impressed with both your product as well as with your customer support. The staff has offered much guidance before I even needed to reach out
Brenda
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Big time saver
I have successfully used Surveypal in business for a number of applications. Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams. I love how easy the product is to use and how clever you can be with making the survey simple, detailed and entertaining for the respondent. The main function that sold me on Surveypal that I did not find in any other products was its ability to automatically produce the back end reports from the data collected. This function has repeated saved me hours if not days of work for each project!
PROSBack end reporting functionality
CONSThere are a couple of collection types it does not do that we needed
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Helpful...
I have used several other feedback tools and I can tell that Surveypal is decent enough and is better than most of its competitors. It is simple, easy-to-use, and comes with basic features. If you’re into advanced surveying, it isn’t for you. However, if you have just started with surveys, Surveypal won’t disappoint you.
PROS1. A responsive survey app that lets you collect survey from multiple channels with ease. 2. Works with leading CMS. 3. Zapier and other third-party integrations. 4. Great customer support.
CONS1. Still needs a lot of improvement in terms of design, features, and integrations. 2. Analytics need more work as it is too basic.
Chau
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Report & invitee list
Surveypal is functional, easy to use - great UX and UI. Customer support works effficiently. The report eg. in excel should give more details of no reponses or not completed responeses. Currently it only show results for the completed responses Few remarks for development: There should be a function to save or built a list of invitees so one same list doesn't have to be imported many times for each survey.
Ross
Used free trial
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2017
A good option
Surveypal is a good option for doing basic surveys, and it integrates with some 3rd party providers well - to a point. It's not the easiest or most intuitive to connect other services into SurveyPal - in fact, I'm not completely sure how it works. But that's ok, even if you only use the basic survey building/distribution functionality, it's a good alternative to SurveyMonkey.
Michael
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2018
Needs a little more work
With a little more work, it can do much better.
PROSGreat features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier
CONSIt's difficult to use analytics and sometimes the support team doesn't always give you a straight answer, and sometimes the software freezes and you have to start over.
sabrina
Research, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Innovative. Chance to perceive customer experience.
Interface is very user friendly. Staff has a great support team that coaches you through the startup and gets you going. Startup was rather quick and easy.
CONSI have found it a little bit difficult to create survey; it would be beneficial to have some test surveys or guidance.
Kalle
Marketing and Advertising, 11-50 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2020
Decent software for inside company surveys
Despite some functional difficulties, the software served it purpose, but from what I’ve experienced, I’m not sure I see the benefits compared to Google Forms etc.
PROSI launched a personnel survey for a bigger company of over hundred people. I can only say that it worked well enough, I don’t have enough experience in creating similar surveys in order to assess that work performance on a deeper level.
CONSI had to make two versions for different languages and there were functional technical difficulties with the translated version, that had nothing to do with my translation.
Leszek
Used free trial
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2017
Good tool with some aanoying shortcomings
In general it is acceptable. Still the mobile version does look good, especially quetions are not on in the same place. Limited function make creating more complex quetionnaries difficult to make. Reports' content and structure is very limited.
Peter
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2017
Solid Survey Platform
Great tool that allows survey takers to upload files, which separates it from competing services. Interface customization is also a big plus. Well worth the price.
Jessica
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Overall, good experience
This is a really easy tool to use and offers a lot of insight into your customer base. This is something I utilize to learn more about customers.
Vendor Response
Thank you Jessica for the kind words! I'm happy you find Surveypal valuable and easy to use. All the best, Sointu Surveypal
Replied January 2018
Steven
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Easy and robust
Surveypal was easy to learn and very flexible. The data was great and simple to export and analyze. Thanks, Surveypal!
Aaron
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Review from SportsRecruits
I've used surveypal a few times, the imagery is great, it's easy to build but most importantly it's easy for our customers.
Nick
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2017
A strong survey tool
We switched to SurveyPal from another, more expensive platform. We've achieved feature parity with this more expensive platform. They have also worked with us to add additional features that have been needed.
PROSLow cost.
CONSThe occasional missing feature.
JESSICA
Individual & Family Services, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Easy to use
I'm able to build surveys to see what my employees and customers think about new products or business proposals while giving them the option to be anonymous
PROSIt Puts everything in an easy to use location and makes survey making and distribution beyond easy.
CONSI have no complaints overall about any aspect of this software. Its a great product to use and like i said so easy!
G.
Real Estate, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2018
Very user friendly
We use Surveypal for our company top workplace submissions. Surveypal is great becuase we are able to send to all employees and they can respond while remaining anonymous.
CONSSometimes creating the survey can be difficult with the interface glitches.