All Wiremo Reviews
1-16 of 16 Reviews
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Jani
Computer Software, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Love at first sight
One of the best things is that Wiremo crew listens to customers and their ideas about the peoduct and what it could do in future.
PROSWiremo is very simple to setup. Sync your store products with one click and you are up to the races.
CONSI don’t have anything to add in this area. Everything is just perfect as is.
Reasons for switching to Wiremo
Yotpo was just cashing off because they were monopolising their at the time great product
Vendor Response
Thank you for taking the time to leave your Wiremo review Jani. I'm so glad to hear that it's been easy for you to set up and sync with your store products! We're also pleased to hear that our team listens and responds well - this is something we take very seriously. Your feedback will be passed along internally, but if there are any particular features or improvements you would like us to consider in future updates, please let me know!
Replied May 2021
Grant
Information Technology and Services, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2021
Best Reviews for Squarespace
It has all the features that you want in a review plugin. It easily adds star ratings to each product page, and to each product on a listing page. You can configure review requests after an order. This was a game changer after I had tried another product first.
CONSNo problems with it, I was blown away by the ease of installation and how well it worked out of the box.
Reasons for switching to Wiremo
Yotpo was way harder to configure on the listing pages, and it was more complicated to get automatic review solicitation. They advertised it, but it didn't connect with squarespace easy enough.
Vendor Response
Thank you for your review, Wiremo is a great plugin and we're so happy to hear that it's been working well for you! We're always looking for ways to make our plugins more useful and I'm glad that this one has been helpful. If there's anything else we can do, please let us know!
Replied May 2021
Anonymous
2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2021
Wow such a bad service
I will change to something else.
PROSResonable pricing and all the basic features.
CONSThe customer support, the limitations of the service
Vendor Response
Hi, Thank you for your feedback and I'm sorry to hear about the challenges of using Wiremo. We want every customer to have a positive experience with our product and we're always looking at ways to improve the service. It's great that you're reaching out about this so that we can take action on it. Please reach out directly through email or chat if there is anything else we can do for you in the future!
Replied May 2021
Trevor
Music, 1 employee
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2020
Great platform...if you need email integration for reviews
I am no longer using Wiremo because I found a cheaper alternative but Wiremo did achieve most of what I needed it to while I was using it (roughly 8 months or more). The customer service was responsive but they weren't able to resolve the font issue I mentioned above. Due to this I chose to look elsewhere for a similar product. I ended up switching over to the Elfsight review widget app (also the maps and pricing widgets) and have been very happy with the price, functionality, and customization offered. Elfsight allows you to choose much more specific widgets at lower prices (they discount them more after every one you buy) rather than getting locked into paying for features you don't use. This model worked better for my needs.
PROSWiremo is easy to use and allows users to manually enter reviews from customers that were left on 3rd party sites like google/yelp etc or you can retrieve reviews through email and display them directly to the "widget". If you need to collect reviews from a large number of customers on a regular and recurring basis, I think Wiremo offers a great solution. They make it easy to automate the the whole process of email outreach. You can even reward loyal customers automatically with promos and coupons.
CONSIf all you need is the widget portion to help cleanly display reviews on your website, then there are better alternatives for the money. At $20/month for the lowest tier membership, you are already paying for the email feature built into Wiremo. So if that's not something you need, then I would look elsewhere. In my case, I get reviews every now and then for my services and did not need a collection functionality but rather just a display function. This is why I ended up switching to a cheaper alternative. The other unfortunate aspect of their web widget is that you can't edit the color of certain "gray" fonts. On my website this became an issue because the fonts were not easy to read. It was odd because some fonts you can edit, while others you can't.
Vendor Response
Thank you for your honest review. We'll take into consideration your feedback to improve our service. You are welcome back anytime!
Replied February 2020
Nicolae
Accounting, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Excellent app for product reviews
Wiremo is the perfect solution for all your product reviews needs. It will help you collect reviews automatically. My experience with Wiremo has been a breeze. They have great communication skills and quick responses to support requests
PROSWiremo is packed with a lot of automatic features that allow you to stop worrying about your marketing. Wiremo is an easy way to keep your website up-to-date with content that matters to potential customers in their area while you're focused on what's important: running your business.
CONSI once had an email template that I changed so much that my company's logo was off-center by two millimeters all because there were limited design choices available for me! Email formats should be easy enough for anyone with any level of experience or expertise to input their own ideas into them as well without having to make sacrifices like this one.
Vendor Response
Thank you so much for your review, Nicolae! We're really happy to hear that Wiremo is helpful and easy to use. It's always great when a customer can stop worrying about their marketing and focus on what they do best--running their business!
Replied May 2021
Chris
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2021
Great solution for Squarespace
The reviews module was very customizable and quick to get going. I haven't had any issues but when I have needed customer service help it has been positive experiences.
CONSThere's a lag for the reviews to load when landing on each product page. It's not the end of the world but it noticeable and not sure if it is affecting overall site speed.
Vendor Response
Thanks for taking the time to review Wiremo, Chris. I'm glad you're enjoying it and that we've helped with any issues you have encountered. I'm sorry to hear about the experience you had with the loading speed of the review widget. We're actively working on a fix. We are also in touch with Squarespace representatives to build an app that will integrate more deeply into Squarespace, this will definitely improve the widget loading speed. P.S. Our widget is loading asynchronously it doesn't affect your actual page speed.
Replied May 2021
Rik
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great App - looks great on our website and the customers love it!
Very pleased. Wiremo does the job it needs to do well and has definitely improved our website experience and sales.
PROSLooks great on our website and integrates seamlessly. Have used Wiremo on both a SquareSpace website and now a Shopify website. Customer service is excellent - quick response times and fixes.
CONSA little pricier now that we have migrated to Shopify.
Vendor Response
Hi Rik, thanks for your review and feedback on Wiremo. I'm glad to hear you're enjoying the app so far! We love hearing that our customers are happy with our service and products. We'll be sure to pass along your kind words about customer service. If you have any other feedback or questions in the future please feel free to reach out at anytime!
Replied May 2021
Samuel
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Really easy to use and amazing automation
Nice !
PROSAutomation. Clearly the best feature of Wiremo ! Once the setup is done you just sit back and let the review come
CONSThe fact that I need to have to subscription for the same website since it's bilingual and I use a subdomain. To this day I just have deploy it on the french version of my site for that reason.
Vendor Response
Thank you for your review! We're glad to hear that Wiremo has been a great help in automating some of the more tedious parts of your business. We love hearing feedback like this because it helps us improve our product and better serve our customers. If there's anything we can do to make your experience even better, please let us know.
Replied May 2021
Niya
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Best Option For My Website
The integration of Wiremo with my Squarespace eCommerce site was easy to install and customize according to look and functionality. I was able to setup everything in one day and customers have been able to leave reviews with no issues. Love it!
CONSI don't have any cons at this time using the software.
Vendor Response
Thanks for the review Niya! It's great to hear that Wiremo has been a good fit for you. We're always striving to make things easy and painless so I'm glad we were able to get this set up quickly and easily. As always, if you have any questions or issues at all don't hesitate to reach out.
Replied May 2021
Sarah
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Delighted I added Wiremo reviews to our website
Good experience
PROSRelatively easy to use, easy for the reviewer to complete - which is the most important factor
CONSUnderstanding the additional features available
Vendor Response
Thank you for the review, Sarah. I'm glad to hear that Wiremo was easy to use and straightforward for you! I completely understand your point about understanding the additional features available. If there is anything we can do to help with this or any other aspect of our service, please let us know by emailing support@wiremo.co so that we can continue providing a great experience for everyone who uses Wiremo.
Replied May 2021
Coretta
Cosmetics, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2021
Wiremo Review
I am able to get the reviews on my website with Wiremo and that was my goal. Installing Wiremo wasn’t easy for me. I watched YouTube videos while I was setting up the software on my website. I still don’t have the reviews on my individual products and when I attempted to get help via the service chat I was told I didn’t have it installed in my website.
PROSThe cost is reasonable for a small business.
CONSThe back end of the software seems bare bone.
Reason for choosing Wiremo
Wiremo was one of the extensions for Squarespace.
Vendor Response
Hi Coretta, thank you for your review. I'm sorry to hear that Wiremo was not as easy for you to set up as we would have liked it to be. We're always working on making the installation process easier and more user-friendly so please let us know if there's anything else we can do in this area. As far as reviews not being displayed on individual products... I've checked your profile and you never opened a ticket, you have one chat with one reply from our support and then no more replies from you. So, in order to get help start with an email to support@wiremo.co
Replied June 2021
CASSANDRA
Consumer Goods, 1 employee
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Amazing review service but it will cost you...
Wiremo is easy to use and great customer service with a beautiful customer facing aesthetic. I do think it is a little pricey for the service, even the most basic service. My entire website doesn't cost that much more per month...
PROSWiremo has a really easy user interface on the front and back and as well as being really aesthetically pleasing. As a consumer fashion website, this was important for us.
CONSThe cost is pretty steep if you are not fielding significant daily or weekly reviews. In the end, you could probably find a work around through coding that would give you a similar result without the monthly fee, it just might not look as nice.
Reason for choosing Wiremo
aesthetic and customization options / ease of use and set up without coding
Vendor Response
Hi Cassandra, thank you for your review and 5 stars. We're so glad that Wiremo was able to help you create a beautiful website for your fashion store!
Replied May 2021
brett
Consumer Goods, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Product - does exactly what it says on the tin!
Great service when I have had a few set up issues. Response was almost immediate.
PROSI like that we can customise the look of the software to match our colours and site.
CONSWould be good to be able to condense comments from people as you can end of with a long list under a product. Would be good to have just a header instead of the whole thing.
Vendor Response
Thanks for your feedback, Brett! We're glad to hear you enjoy Wiremo and we'll be sure to pass this suggestion on.
Replied May 2021
Vladimir
Computer Networking, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
I recommend Wiremo to everyone looking for a customer reviews widget.
New customers reivews.
PROSWiremo is well priced, styled, and easy customizable. Also it's super easy to install it. There are always new features being added to the app.
CONSSmall bugs with the dashboard, I hope Wiremo will fix it very soon. Still waiting for some new features.
Vendor Response
We really appreciate your feedback!
Replied May 2017
Tiarra
Design, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Tiarra's Wiremo Review
I love it !! Great customer reviews, so worth it!
PROSI love that it easily integrates with my Squarespace blog. for a professional looking finish.
CONSPricy monthly fee. I would love a more affordable option.
Vendor Response
Thank you for taking the time to share your experience with Wiremo, Tiarra. It sounds like you found a great use case for our product! We're happy to hear that Wiremo helped you achieve the look and feel you wanted. We're always looking for new ways to help businesses create their own unique brand identity so we'll be sure to keep an eye on what other features may help in this area. I hope we can continue providing value through our products and services. If there's anything else we can do, please let us know!
Replied May 2021
David
Food & Beverages, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Great product, good customer service
Great experience. Very responsive to questions regarding squarespace integration. Easy to implement.
PROSAffordable, integration with squarespace.
CONSA little buggy sending out emails to past customers, but happy to be able to use this feature.
Vendor Response
Thanks for taking the time to review Wiremo, David. I'm sorry to hear that you had some trouble with emailing past customers and will get our tech team on fixing this. We're so happy to hear that you are enjoying using Wiremo! We take pride in developing a product that is affordable, has integration with Squarespace and delivers great customer service. I'll make sure your feedback is passed on to our team here as well.
Replied June 2021