All Mixmax Reviews
1-25 of 234 Reviews
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Dave
Design, 2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed August 2022
Mixmax User Review
Mark
Verified reviewer
Higher Education, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great timesaver and reminder
My overall experience with Mixmax has been outstanding and I use it everyday.
PROSMixmax has many great features, but I use it most to remind me of e-mails that I need to send.
CONSWhile it is great for tracking customers, I would like to see it available for those of us who do not need to track the opening of e-mails. I don't need my colleagues to know that I am checking in on whether they read their e-mails or not.
Vendor Response
Thanks for the review. It sounds like you want to turn off email tracking. If that's correct, email tracking is a feature that can be turned off.
Replied December 2018
Tim
Verified reviewer
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2018
Absolutely fantastic, really!
I can't rave about MixMax enough. We used Yesware for years and it worked great, bu MixMax really blew it out of the water. The day-to-day features we use the most are easily adding availability to emails where customers can book in one click, scheduling reminders, and the Salesforce integration. I'd say though, what we like most, is the reporting. Being able to see activity and also see when reminders are set to bounce back so you can redistribute if you have too many is super helpful. I'd highly recommend giving a trial for a spin. I don't think you'll turn back!
CONSTwo nice-to-haves would be to be able to trigger automations on data directly from salesforce and being able to have a bit more advanced user permissioning for admins.
Simon
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed September 2019
Fantastic range of capabilities, terrible execution
Our growth team has been using Mixmax for about 2 years, and I've personally used it almost ever since the company was founded. But the past months, while trying out their "Rules" and "Sequences", the system has given the entire team loads of headache. Nothing really works, and some bugs that were reported months ago still haven't been resolved.
PROS- Ability to automate standardized email-related tasks (if they would work)
CONS- All the bugs. It just doesn't work and despite reporting bugs months ago, they still haven't been resolved. We've tried almost the entire range of features and - frankly - I love the whole concept with Mixmax. Everything we've used (or tried to use) in the software would actually be useful if it worked as intended.
Vendor Response
Hi Simon -- Sorry for your experience with product issues. I definitely understand your frustration with functionality not working the way it should work. Please email me directly.
Replied September 2019
JP.
Verified reviewer
Graphic Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Easy to integrate with Gsuite
It's been a great experience since day 1. I am particularly using the templates feature of the free version which optimizes my day like a champ. I get instant notifications when people open my emails and I can easily keep track of the lead. I highly recommend this tool!
PROSThis sales/marketing tool works like a marvel when integrated with Gsuite. The control panel is very easy to use and the free version gives you a lot of very useful features.
CONSThe way they attach attachments on emails.
Matt
Verified reviewer
Civic & Social Organization, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
The Email Swiss Army Knife
Mixmax has changed the way I do email. The enhanced compose and reminder features alone is worth the money. Overall I am a big fan of all the email options they have crammed into one low monthly price. Other services might do a couple things better but Mixmax has 3-5x more features.
CONSWith a massive feature set comes lack of quality and you can see that at times with Mixmax. But their dev team is always improving and I am impressed by their ability and quickness to fix any issues that arise.
Jorge
Verified reviewer
Computer Software, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2017
Great concept just tons of bugs
I really liked how you could create a cadence for your clients. Also that you were able to create different templates. I also liked the ability to read receipts right from our inbox. I also liked how it would add attachments. It made it so you could attach more documents in your inbox and also made them "links". Meaning- if someone downloaded the PDF you could see which PDF they downloaded. Tons of value.
CONSThe only issue I had with this software was of how often it was down. It seemed like every month it had issues. This was a huge issue because all our email templates were stored in the system. After a year and half of use, I switched providers. Though I miss a lot of the functions that Mix Max had it wasn't very reliable.
Melissa
Verified reviewer
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Mixmax Makes My Job Easier
I have been using Mixmax for over a year. I don't know if I would be willing to do my job without it!
PROSI don't use all of the functionality for my role, but Templates Feature, Read Receipts, Reminders and Send Later Feature is enough for me to invest in this product. It saves me hours of work time each year and makes me look like a rock star to my clients and colleagues.
CONSWhen I update my software, it occasionally kicks me out. Nothing awful that doesn't fix itself quickly.
Edward M.
Verified reviewer
Internet, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
Great email tracker
Easily tracking opens / clicks and scheduling emails to be sent at later dates + saving email templates for use.
CONSSometimes not sure of the accuracy when tracking clicks. I've had emails responded to that never showed they were opened by the receiver.
Michael
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
Mixmax is my bff
Beautiful dashboard and super easy to use. This gave me a whole new outlook on my email data
PROSVery easy to use as well as learn new features.
CONSVery minor details, but the extension was conflicting with salesforce's extension in chrome.
Vendor Response
Thanks for the review and glad that 'Mixmax is your BFF'. If you're on the Growth plan and you're not using our workflow features, check them out - they will change your live!
Replied September 2018
Michael
Verified reviewer
Internet, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Great Product!
It's super intuitive and easy to use. Helps me track meetings, emails, responses, etc. Love it!
CONSSometimes, it asks me to log in again and again. Something about my cookies, etc.
Leniece
Human Resources, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed November 2018
Great product! A few tweaks can make it Great
Good!
PROSLove the ease of use and that it’s embedded in gmail
CONS1) when sending email via Mobile you lose all MixMax features/capabilities. Really huge gap 2) unlike Calendly, the calendar function double books since it doesn’t update your availability in real time e.g. if I send availability to a client for Nov 26th and they don’t read the email until above 28th (and that time gets filled in between it shouldn’t be possible to schedule. Calendly works beautifully in this regard. If MixMax fixed this I would get rid of my calendlu account but too many scheduling kinks due to poor coding/functionality to prevent double bookings in real time. Should be integrated with calendar so when times are I long available they are deactivated. 3) need more CRM integration options. Salesforce is cool but a giant for small business owners. Look into nimble CRM startups that are popular or create your own option 4) integrate with social media so we can easily access email recipient profiles like Rapportivr
Vendor Response
Thanks for your review! Please let us know what CRMs you would like us to integrate with. You mention Salesforce and we have an integration with Pipedrive and Copper (which are both CRMs for smaller businesses). Feel free to visit success.mixmax.com for more information on these integrations. With regards to the calendar double booking, please make sure that you have the 'prevent double' booking' feature turned on. You can find more information here: https://success.mixmax.com/article/41-prevent-double-booking If you do have this option turned on, let us know. For mobile -will pass those on to our product group.
Replied November 2018
Dylan
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Perfect sales and partner engagement tracking software
It's been great. I have used Mixmax at 3 companies now and will continue to use the software.
PROSI love the email tracking feature that details open and clicks down to the type of device the recipient used and their location. I also use templates a lot to help automate processes.
CONSI wish there were an easier way to log emails from Gmail Mixmax to Salesforce CRM. Right now have to bcc salesforce.
Reason for choosing Mixmax
Ease of use.
Reasons for switching to Mixmax
Familiar with Mixmax already.
Emma
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Buy this! Best platform for this I have used in 10 years!
My team would produce much less without this! Genuinely saves us time and money!
PROSTimesaving, easy to use. Easy to train others to use and easy to share resources
CONSSometimes you get phantom clicks and due to timezones customer service can take a while but is always good when it comes!
Reason for choosing Mixmax
Previously used toutt and it was awful!
Fred
Professional Training & Coaching, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Why I love Mixmax
In this busy world of nobody answering their phones, email is the best was to get your name in front of people. The problem is; we're all getting flooded with emails and if we don't reply right away it goes down further into our inbox...and forgotten. The best thing about Mixmax is their sequence feature. You send out a template email and if the recipient doesn't respond another goes out and another...as many as you want until you get a response! What a time saver this is! No more trying to remember if they responded, having to write another email and son on. And that feature is just the tip of the iceberg. So much good stuff in here...just get it!
CONSWould love for it to integrate with my CRM (Zendesk Sell) but that's a minor thing.
Kara
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
I don't know what I'd do without Mixmax!
A major business problem I had before I used Mixmax was the inability to know whether my communications with clients were being received, read, acknowledged and downloaded. Mixmax helps me have a much better read on the engagement level I have with different clients, and helps me know which channel to use to progress the relationship.
PROSBeing in a sales role, it's important I see how my prospects and clients are interacting with my emails. It's useful to know whether they've opened, clicked, downloaded, and also how many times and what days/times they've opened the email. It is a proxy for how serious they are about our communications and moving forward with a sale.
CONSSetting Mixmax reminders isn't as intuitive as I'd like, but once you figure it out, it makes sense.
Bekah
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Modernized Workflow
Have appreciated being introduced to Mixmax when it was in beta testing. My day would be tremendously longer if I did not have this service.
PROSWe use Mixmax daily to schedule meetings, and arrange the best meeting time for a group, email templates have saved us so much time, and productivity has increased, and this has helped to streamline our workflow and manage communications.
CONSSometimes, emails are sent to spam when using this software. At times, the service has glitches but they are worked through quickly.
Francis
Internet, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Upgrade your e mail
With MixMax I am able to be more effective and automate my e mail to increase productivity and boost sales. I strongly recommend it!
PROSMixMax is the best. I highly recommend it to everyone. Basically, it will make your e mails process more efficient. You can make your available free times for a call, due to Google calendar integrations. Also, it will check your grammar, spelling, remind you to follow up on lost e mails It is basically a productivity machine.
CONSYou need to pay for the full version, but the free version provides all the basic functionalities. The only con would be that reminders on un replied mails spam your inbox. Notifications could be improved there.
Alexander
Music, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Game changer!
Yes, game changer is an absolutely over-used term. However, here there is no other word describing the app better. Being a small creative agency, Mixmax gave us the tools to be steps ahead of competitors, scale up sales, save time and being more efficient.
CONSI cannot say anything, to be honest. Maybe that it is a pity that I can not speak too much about Mixmax to avoid that other agencies start using it! :)
Janine
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2018
Great Product - Especially for teams
Mixmax is great for sharing templates, sending targeted bulk emails quickly and gaining insight into analytics
PROSGreat for creating templates and streamlining bulk emails I like that you can share templates with team members Integrations is nice Love the visibility into the metrics
CONSI wish it integrated with more products. Other than that, I think it's great and very useful.
Vendor Response
Thanks for the review. What products would you like to see integrated with Mixmax?
Replied November 2018
Romain
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed February 2019
Loved it as a 'free' user - In the process of getting it approved in my company
Very good indeed !
PROSEase of use, email tracking is an awesome feature for sales and also being able to easily share huge file without having to deal with the nightmare that is google docs sharing functionalities.
CONSDidn't really the calendar propositions but it could be nice to have. Didn't have a lot of use for the templates and thought it was a bit complicated to manage. A tutorial would be great for this !
Avishay
Venture Capital & Private Equity, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Taking scheduling to the next level
I've been using Mixmax for a while now, both as a user as well as an end client (as a guest) and I recommend using it very much so.
PROSThe fact that you can add your entire itinerary for people to choose from to all of your emails is an amazing feature, which also doesn't make the guest disengage with current operations, in comparison with other programs.
CONSThe fact that Mixmax is only available for Gmail is problematic and forces people to connect all their email accounts to Gmail before they could enjoy the joys of scheduling with ease.
Kayla
Venture Capital & Private Equity, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
I'm an advocate for Mixmax!
Mixmax truly keeps me organized with my emails and follow-ups - and has been since I first started using it back in 2016. I can't really imagine my work life without it.
CONSNothing really. Like I said, I love it - and with every feature added, I love the product even more.
Chris
Human Resources, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
Worth every penny
Setting reminders and knowing if my email was read has transformed my ability to reach people. I no longer have to jot notes down to email this person or to follow up on this sent email; I use Mixmax for those tasks.
CONSI tend to reply to emails using the preview pane, but Minmax does not allow this. It only adds an additional click to my workflow, but it would be nice to use the preview pane.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2021
Very useful for email tracking
Overall it's extremely useful for monitoring opens, clicks and logging comms into SFDC
PROSI love how I'm able to track opens and monitor activity of emails. If I'm trying to track a user down and I'm concerned they've gone dark, monitoring opens is helpful
CONSIt can be confusing at times, and I'll be honest I don't set up campaigns at all. I have a book of about 75 accounts and managing that many customers with email campaigns is tough/scary.