This is a cost effective solution to solving repeatable enquiries and delvierying a user experience 24/7. It helps manage demand without FTE. Being cloud based you also benefit from others experiences and they are invested in their technology roadmap so you are always getting access to new features and improvements. They are also expert at doing chat bots rather than it being an add on service so are committed to the customer experience.

FAQBot has delivered our first digital employee. Attentive, accessible, personal and always on we've tackled a more than 30% uplift in demand into our contact centre without adding FTE. We are always looking at ways for end users to self-serve and find information from our website and knowledge base to answer their questions and FAQ bot makes it easy to amplify existing content. We no longer wate time answering repeatable questions. We also get a lot of analytics and data with our interactions which is a unique selling point. We love our digital employee - Dot; they're awesome.

None from our experience. We couldn't find any issues.

Great ease of use with brilliant customer support. Very easy to get support in order to navigate my way around a lack of understanding or optimal ways to achieve a goal. The UI is very simple and makes sense with options not being hidden or placed where I would not expect them to be. The ease of use means I am exploring potential functions we have not implemented rather than looking for functions I feel should exist.

The ability to add a variety of questions straight from customer questions allowing us to capture a variety of ways in which an individual may talk to the FAQ bot. Being able to test these conversations and see the potential responses before the FAQ bot is released into a live environment.

I would like to be able to be more selective about the content that I publish. Being able to choose which items I publish after testing would be ideal

Easy to deploy, reliable, simple to administer.

Cost effective solution with the functionality we required and the organisation had a committed roadmap to evolve the features.

We were an early adopter so initially it was light on features (it has evolved since and now includes more features than we actually use).

FAQ Bot was very easy to setup and configure with questions and answers within my company. New team members can easily contribute due to the good UI.

I wished they had a free version to be able to try the software before purchasing it. Luckily FAQ Bot is relatively not so expensive. I would like FAQ Bot to have more functionalities.

This was SUCH a useful asset, we had hundreds and hundreds of questions and conversations asked via FAQbot throughout Pink Ribbon Breakfast season which otherwise would've been asked directly to the team, so we saved so much time and could get straight back to anyone who triggered the contact us form. The interface was super intuitive and [SENSITIVE CONTENT HIDDEN] was very responsive and helpful. A++

[SENSITIVE CONTENT HIDDEN] from FAQbot gave us a great comprehensive demo of the product and from there we were able to use it with ease. Once the FAQbot was live on our site it was great to be able to monitor the conversations and easily change the knowledge base, based on what was being frequently asked and this was a very easy, simple process!

Hardly any cons- this tool saved us so much time and overall it was so useful. It might be good to have conversations flagged where the 'contact us' form was triggered as many users just wrote 'as above' or 'I've already typed it' as their message, but wasn't emailed through so we had to manually search through the conversations or just contact them to ask what their query was.

Our overall experience with FAQ Bot has been great! We now have another employee to handle things while we focus on the more technical stuff!

The analytics are beneficial and give us an insight into whats been doing each month.

Nothing I dislike about the product but sometimes it makes you log back in when accepting a live chat. This happens randomly.

Fast, simple response was the key to our success to get this Bot up and running and used on a regular basis. We have been able to create this by simple approaches towards language that has been used but also the fact that we have the control that we can fully manage this ourselves.

When looking at a solution we needed to consider that we had business users that would be driving the updates and future developments of this product. The FAQ Bot was easily picked up by our teams and also they had full control on reporting and updating the conversations to continue to understand and develop this system.

None at this stage, it works very well for our business.

Enables us to provide timely responses for customers on our global websites. Integrates well with both Google Tag Manager and coded into the site.

Platform is user-friendly and fun to use with little IT knowledge required.

None as yet, we're still yet to make use of the full range of capability on offer.

Inbound support queries from Customers.

Implementation was straight-forward and easy, the team were very supportive and explained everything in an easy to understand manner.

The design of [SENSITIVE CONTENT HIDDEN], but that's a Mainfreight thing, not Theta :)

As an administrator editing and making improvement the to Bot is really simple and straight forward

There were some features that seemed to be missing that we had with our old provider but the team listened to our suggested and were able to make some improvements.