Glance

RATING:

4.3

(10)
Overview

About Glance

Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.

Glance Pricing

Starting price: 

$149.00 per year

Free trial: 

Not Available

Free version: 

Not Available

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Glance Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Glance

10 Reviews

Matthew

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Best screen sharing program out there in my opinion and great customer support!

PROS

Glance is simple and easy to use. We have used Glance for screen sharing for 5 years now. The program itself is super easy to install and manage. The nice feature about it is the ability to take control of the hosts screen with their permission and makes remote desktop troubleshooting much easier. Glance also will provide each user with a free of charge audio conference line!

CONS

The only downfall to Glance is you cannot have audio like you can with some other screen sharing programs however they make up for this by offering free teleconference lines for all users.

Vendor Response

Thanks for your review!

Replied May 2019

Susanna

Management Consulting, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2020

Glance Screen Share review

We are all remote, so being able to quickly get on to a session - even using mobile devices - is great. The frustration is using it during heavy work-load hours or with high computer-using companies. You don't need that frustration when working with clients!

PROS

Glance is very easy to set up and to use. Once it is downloaded, all you need is to put in your meeting code and you're in. It is so easy to use via mobile devices, and schedule from your calendar so others can join. Screen sharing was normally very good. Very straightforward.

CONS

There was not much more functionality - and it sometimes stopped working. If there was a client that had a lot of computer work (traffic in/out) going on in their company, it would slow down the glance session, and at times we had it stop working during sessions. We deal with high volume analytics companies, who often have a heavy traffic load on their computer systems. That was/is very frustrating.

Reasons for switching to Glance

Went to work for a company that used Glance exclusively. I have since switched back to GoTo Meeting because it seems to work better for my kind of clients. I would consider using Glance again if the functionality was worked out.

Vendor Response

Thanks for your review, Susanna. It's disappointing to hear you've had performance glitches. One of the things we pride ourselves on is that our tech and service is lightweight and performs well even at high volume and low bandwidth. In fact, Intuit TurboTax is our client and they use our tech during peak tax filing season -- you can imagine the traffic, thousands of concurrent sessions! Do you know if the guests in your sharing sessions are using Internet Explorer 10? This browser (released in 2012 and no longer supported by Microsoft or Glance) causes problems for everyone. If you are continuing to have problems like this, you can log a help ticket here: https://help.glance.net/contact/

Replied February 2020

Kieran

Events Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2021

Has challenges

Not bad, helped connect but Zoom has taken over

PROS

Gets the job done but less inviting compared to Zoom

CONS

Sending invite codes, connecting audio separately

Anonymous

201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Best tool to provide real-time human conversations & guidance

Very good, effective, and holistic

PROS

1. Very fast, easy to use, and highly compatible 2. Helps to share screen immediately without any technical glitches or delays 3. Does not require any download or installation 4. Provides remote control to navigate across our customers' laptop for providing human guidance. 5. Also helps our IT Support Team to resolve Teams technical issues and improve case resolution 6. Helps our Sales, Engineering, Technical, and Service Support Teams to provide online Demos to customers and prospects. 7. Also helpful in training new service staff and field teams with better hand-holding 8. Helps us to improve communication, engagement, and customer experience

CONS

There are no negatives about it that we might have encountered till now.

Vendor Response

Thank you for your review!

Replied March 2022

Parth

Staffing and Recruiting, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2023

An outstanding programme for CRM and screen-sharing needs

PROS

It was simple to use and simple to log users in. It was a click of a button because it was embedded into our CRM. Salesforce is our CRM. I appreciate the functions offered, such as screen sharing and the built-in communicator setup, which are quite helpful for the representative when resolving any client issue. I enjoy how we can help a client who is having trouble figuring out the system navigate with ease, and the end user will be pleased with this navigation.

CONS

Periodically, Glance will hang, which might be troublesome in urgent circumstances. Loading takes some time. If that could be improved, that would be fantastic. The front end might use some enhancement, and it should be made more interactive so that the user can easily comprehend the tool. The software's lack of a real-time window makes it more challenging to utilise.

Diane

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Glance is an awesome product

PROS

The thing I like most about Glance is the ease of use to glance into another employees computer and help them with their needs. This is great software to help employees that live in different cities and work from home.

CONS

We have never had any issues with Glance. There is nothing that we do not like about this software. It is very easy to use.

Vendor Response

Thanks for your review!

Replied May 2019

Stacy

Marketing and Advertising, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2019

Good screen share. Quick.

We use this for web meetings/demonstrations and it does it well enough.

PROS

It's a good, quick screen share that doesn't require much from the other user (i.e. who you're sharing a screen with) to use. Integrates with Salesforce.

CONS

Audio requires a different tool as far as I know (at least in how we use it - requires a phone call).

Vendor Response

Thanks for your comments, Stacy!

Replied February 2020

Anonymous

11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2018

Glance is a really good screen sharing tool

Glance allowed us to share screens quickly, easily and very cheaply!

PROS

With Glance, you can very easily share screens without any additional software or plugins. If you want to share your screen, you do have to have some plugins but not your viewer - they just enter a code. It's simple

CONS

Glance doesnt seem to have a record feature, but that's not really critical to everyday use. I would recommend it

Vendor Response

Thanks for your review!

Replied May 2019

Jason

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

Good Experience....

We have used Glance for several years and have had a great experience. This is a great alternative to WebEx since it doesn't require a client-side download.

Vendor Response

Thanks for your review!

Replied May 2019

Teia

Philanthropy, 51-200 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2020

Glance Screen Share Review

Guests don't need to have Glance in order to use it, which makes it easy to use with anybody.

PROS

Being able to work using the same screen is great for group projects. Applications like Excel are more powerful than Google Sheets but don't have that real-time editing feature, and Glance solves that problem.

CONS

Using the same screen sometimes means being unable to look at something different from your partners.

Vendor Response

Thanks for your comments, Teia. Glance strives to make it easy for you to digitally collaborate with colleagues, customers, partners, and prospects.

Replied February 2020

10 Reviews