Got It AI

RATING:

5.0

(2)

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Overview

Reviews

About Got It AI

Got It AI is an enterprise-ready conversational AI platform that creates generative AI chatbots with ease. The platform includes innovations to manage hallucinations and verify responses based on private or sensitive data sources. Got It AI caters to large enterprises looking to leverage AI for customer service, sales operations, and agent assistance applications. The platform offers three main products: Hallucination Manager, Agent Copilot, and CX Autopilot. Hallucination Manager verifies the accuracy of generative chatbot responses by checking them against complex data sources. Agent Copilot provides process guidance and knowledge retrieval for human agents assisting customers. CX Autopilot powers customer service chatbots by retrieving knowledge and troubleshooting ...

Got It AI Pricing

No risk to try. Free to start with no implementation fees. Usage based pricing.

Free trial:

Not Available

Free version:

Available

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Got It AI Reviews

Overall Rating

5.0

Ratings Breakdown

(2)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for Got It AI

2 Reviews

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Brian

Insurance, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2021

Free to start and fast to stand up.

PROS

The platform was easy to start & we were live in 15 minutes. We were able to recreate our FAQ page just by inputting our Zendesk link. My staff is happy that they don't have to answer repetitive tickets and can focus on higher priority customer support issues.

CONS

I'm not sure if they can integrate with anyone other than Zendesk.

Reason for choosing Got It AI

We are a small business and we don't have technical resources. We wanted something that is simple and easy to use that could be stood up fast.

Reasons for switching to Got It AI

We're looking for ways to better our customer success KPIs while being mindful of cost. We are trying to use more automations and AI-driven platforms in the future.

Julien

Sporting Goods, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2021

The chat tool is extremely helpful

So far so good. The team is also extremely fast at responding to our inquiries. For a small-midsized business, having someone that cares about their customers goes a long way.

PROS

It was so fast and simple to set up. Literally took 10 minutes. There's 0 maintenance either as it automatically pulls information from Zendesk.

CONS

They don't have Spanish yet... but I think that's coming soon.

Reasons for switching to Got It AI

I wanted a system that would actually respond to my customer's chat requests... not just create more tickets or push more people to the phones.