Ochatbot

RATING:

4.8

(8)
Overview

About Ochatbot

Ochatbot is an artificial intelligence chatbot platform designed for ecommerce and customer service applications. It serves online retailers from various sectors, aiming to enhance shopping experiences and customer support. This platform utilizes natural language processing and machine learning to facilitate natural conversations with shoppers. It offers a range of features, including order tracking, cart addition, abandoned cart recovery, and round-the-clock customer service. It also provides product suggestions based on customer interactions. Ochatbot offers analytical tools and reports, providing insights into chatbot conversations and performance. These reports track various metrics to help ecommerce businesses gauge the effectiveness of the chatbot and identify a...

Ochatbot Pricing

Free, Basic, Plus, Pro, Enterprise plans https://www.ometrics.com/pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

Ochatbot Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Ochatbot

8 Reviews

User Profile

Jim

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Great way to maximize revenue

I recommend this specific chatbot for any client looking to maximize their revenue, and have started using it on one of our sister companies: An eCommerce store selling sporting goods. Ochatbot has helped me understand how easily customers can get confused, and how to make even the site navigation more effective.

PROS

No coding means a quick implementation for clients. Helps lost users, more friendly than site search, increases revenue by increasing conversion, decreases bounce rate, is mobile friendly, company implements suggestions quickly. Separate from Facebook Messenger.

CONS

I have a client that wanted live chat features. That isn't a con now though, as they added that feature request quickly for us.

Reason for choosing Ochatbot

The support from a smaller passionate vendor like oChatbot is much better than larger firms can provide: Feature requests are implemented quickly, and me support interactions have always been with experts in analytics, conversion and chat.

Justin

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Easy To Set Up AI Chatbot

Very easy to implement. We had a stagnation of incoming leads with our previous bot. This helped us retain our users at a much higher rate.

PROS

Fast Setup For E-Commerce Increased Conversions/Leads Pro-Plan - Great Price & They Handle All The Work More Options Than Other Bots

CONS

Needs More Customization & Style Options

Reasons for switching to Ochatbot

Price Ease Of Use Increase in KPI

Anonymous

10,000+ employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2022

Ochatbot review

Positive experience, Ochatbot integrated into an ecommerce application.

PROS

Ochatbot's artificial intelligence gives the impression of talking to a real person, accurate and responsive communication.

CONS

The webpage design could be better and the price maybe is too high compared to other competitors.

Libby

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

The Future of Search

PROS

Trends are showing lower time on-site across the web. Customers want to access their info instantly with minimal search. Ochatbot helps us and our clients connect with customers on their terms. It's fully customizable to our business.

CONS

At this time they do not have live chat but I read Ometrics is launching it in March 2020.

Matt

Retail, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Charlottes Web

PROS

Ease of use and implementing new content

CONS

I think if anything we could improve the UX of the bot but that's most likely on my team for styling

Susan

Hospitality, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Ochatbot

PROS

It answered most commonly asked questions by potential clients leading to conversions and allowing me time to focus on more important tasks.

CONS

I find it to meet most all of my needs and objectives.

Jeff

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Very helpful product

PROS

The product is easy to use and works well with our site.

CONS

I wish we had this product in use much sooner.

james

Wholesale, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Chatbot Drives Revenues

PROS

it serves as a great resource for customers for answering questions and acting as a quick search vehicle. And, it is leading to higher revenues on our site.

CONS

nothing. we have not had any issues

8 Reviews