Glia is an omnichannel customer engagement platform that helps financial institutions connect with customers through text messages and video/voice chat capabilities. It enables employees to track conversions, conduct engagement analysis and generate custom reports via a unified platform. The artificial intelligence (AI)-enabled solution allows businesses to track website visitors, communicate with customers via live chat and build customer relationships through co-browsing and live observation functionality. Features of Glia include behavior tracking, feedback management, analytics, automated alerts and more. Pricing is available on request and support is extended via phone, email and other online measures.