All Astra Security Reviews
1-25 of 107 Reviews
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Ferdinand
Verified reviewer
Graphic Design, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
We depend on Astra everyday and we have close to a million users.
The people at Astra are amazing. They will manually review your site and what’s going on and help you if your site has malicious code on it, as well as send you the report of what all went on. The security is top notch. We had it tested by a military facility on Alabama and they couldn’t break through. Great product. Don’t miss out by any means.
PROSIt simple, straightforward and gets the job done. I wasn’t searching on how to onboard or how to add my site or what do I do next...none of that. It was done within minutes.
CONSNothing yet. Everything is pretty much as expected.
Reasons for switching to Astra Security
This was a better product by far and the customer support was amazing.
Jonathan
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great security service!
Been using Astra for a while. Very happy with their audits, scanning, frontend protection and their service.
PROSEasy, painless front end protection system, regular audits.
CONSVery happy with them so no cons at the moment.
Vendor Response
Thank you, Jonathan! Our team says thank you to you for being such a supportive and appreciative customer! We always try to go an extra mile to delight our customers.
Replied January 2019
Cristiano
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed July 2019
Horrible customer support
The software will run the audits and provide you with the information you need. Firewall works well.
CONSI had to open a couple of tickets to get more information about the tests that are being done and I did not even get a reply.
Vendor Response
Dear Cristiano, This review comes as an absolute shocker as we consider customer support as our top priority. As you would see, we are replying to this review within 15 minutes of your posting it. I reviewed each & every conversation you had ever had with our team. I confirm that your tickets were not only replied but SOLVED within 24-hours! The first reply from us went within a few minutes and within a few hours your query was solved too. And this is the with ALL your 4-tickets you every opened with us! I would be happy to understand what caused you to write this review because we do not understand what went wrong here. We provided you replied + solutions for your questions within the support SLA that comes within your plan (rather very well within the SLA). This is disheartening to see, specially when we do not understand what went wrong.
Replied July 2019
Bill
Verified reviewer
Alternative Dispute Resolution, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Astra so easy a non techie can do it
Ease of deployment and a firewall thats always up to date for most CMS platforms. Malware scanning and removal with a security certificate to provide an additiojnal layer of trust
CONSMalware scan and removal requires a manual selection
Mark
Verified reviewer
Higher Education, 1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Almost unbelievably good
After a site I work on became infected with malware, I was panicking and genuinely convinced we might have to roll back and lose considerable amounts of data. Astra's customer service was amazing - an immediately, friendly response, an affordable and easy signup and lightning fast cleanup of the site, followed by careful and attentive follow up service. They put my mind at at ease and made the whole experience easy - I couldn't recommend them more highly.
PROSIt's seamless, effective, affordable and backed by amazing customer support.
CONSI honestly don't have anything negative to say!
Vendor Response
Thanks a lot, Mark. We understand how frustrating website not working can be and that too because of a hack. Glad that we could help you fix this quickly. You've been a great customer yourself, thank you :)
Replied January 2019
Umashankar
Verified reviewer
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Best Web security firewall and malware scanner
Web security is hard. You see the cases, most popular companies got hacked some time or the other. Only way to win this and safeguard web is by having a good security solution in conjunction with very supportive and helpful team like Astra when needed.
PROS- They have a great Firewall. Blocks no.of threats comparing to other similar software. - There dashboard is super easy to check stats and IP blacklisting /white listing features. - Super easy wordpress integration. - One of few web security solutions that support native php apps other than WordPress specific. - The supportTeam is very supportive when you want to get a hand
CONS- Their malware on demand scanner is relatively new but keep improving day by day. - No Integration with Slack or Telegram for notifications
Glenn Wallace,
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Great softwaree protecting my sites
The support is their best feature. These folks respond promptly to any issue and their follow-up is second to none.
PROSInstallation is so easy and the protection is rock-solid. Especially like the feature to block countries from accessing my website. Really cuts down on hacking attempts and spam.
CONSNeeds some more detailed reporting but that is in the works and probably out soon.
Sefa
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Awesome team. We can focus to our work and know that they are with us when needed.
very easy to use. great support feels good to know you are protected by professionals price is afforable
CONSSecurity is a critical topic for web sites. I am trusting the team but I am not %100 confident for the future. But this is not directly realted with the Astra
Vendor Response
Thank you Sefa for your kind words! We're happy to secure RoboLink and would continue to do so :)
Replied January 2018
Julian
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Great Security solution
WordPress security. It helps to block Brute-force attack instantly.
CONSThere are some false alarm at first, anyway it solve out by the support.
Jorge Edel
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Security is there priority
I just feel my site is safer with Astra
PROSAstra works from day 1. You can see exactly who and what is being blocked from your site. You can also set filters to block a range of IPs, Block country, Block foreign text characters, Block users etc.. I would recommend it without a doubt
CONSWould like some tools inside of Wordpress for better control. You can only view the dashboard but it won't modify anything inside of your account. I have seen other security apps block, for example, people who enter a fake user name.
Reasons for switching to Astra Security
Got payed version of Astra
Kurt
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
I like this product and support
Very good service and fast response. They realy look for a sloution together with their customers and are availeable 24/7. I asked them several questions on sunday late night. I gave them the go on monday and everything was done by tuesday afternoon. But even then they kept on monitoring and communicating with us. I could check if everything was still as we intended and if not they fixed those issues as well. Big thumbs up for these guys from Modelers-Heaven.
PROSVery good service and fast response. They realy look for a sloution together with their customers and are availeable 24/7. I asked them several questions on sunday late night. I gave them the go on monday and everything was done by tuesday afternoon. But even then they kept on monitoring and communicating with us. I could check if everything was still as we intended and if not they fixed those issues as well. Big thumbs up for these guys from Modelers-Heaven.
CONSNot really anything, it's been a good experience. If at all i have to go with something, I'd say I'm waiting for a couple of features.
Vendor Response
Kurt, thank you so much for your encouraging words! We always try to go an extra mile to delight our customers. We'll continue to keep on securing your website and provide an amazing support :)
Replied January 2019
Andrew
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Super easy & fast - great REAL support and great service to boot.
Super easy & fast. Well above what I expected. Well done Astra.
PROSReal people in real time answering emails or on chat make you feel like the service is well worth it and top notch. The astra team are all super helpful and fast working. Any queries are answered every time and they walk you through anything that is needed. Best of all if you say to them to just take care of things they do!
CONSThe dashboard needs some tweaking for ease of use in a few places but they are working on that already I am told. Still works foe however.
Vendor Response
Andrew, thank you so much for your encouraging words! We always try to give best possible support & I'm glad you think the same Simplifying the setup process & adding more features to the user dashboard is at the top of our roadmap. Astra would keep securing your website in times to come :)
Replied January 2019
Davide
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Simple to user and it work perfect
I'm using Astra Web Security for a while now and I got 16 licences with them, so I been using on most Worpdress website together as well in some project with Wordfence and it work very good. I like more because is more light and it use less resource of my server. What it make so special is for sure the support team that answer very quickly. I even wrote a review in italian about this amazing service (is in italian) : https://www.volpatodavide.com/recensione-astra-security/ but you can translate. Anyway I strong suggest Astra.
PROSI like the simplicity of the installation process on Wordpress CMS, and the notification of each login attempt, the support with LIVE and REAL people not bot that always answer the some thing over and over, and I like the malware scan.
CONSI would like to see some more details about the attack is made
Roy
Food Production, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Astra Security just works
The GUI is a little clunky, especially the WordPress plugin but the website is good enough to see what’s been going on. The biggest plus is that I really feel I can just trust this service to do as it says and get on with the website itself.
PROSI was getting hacked more than I realised. This software service stopped the attacks dead and I now have visibility of exactly what goes on on my website in a simple to understand way. The customer support is brilliant and they are helpful.
CONSIt’s a little pricey but it certainly works. Quality costs money.
Reason for choosing Astra Security
Good reputation over competitors.
Hanson
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Astra - Web Security Done Right On All Aspects
Not only did I save money getting Astra, I've saved countless of hours ever since I've used Astra. Knowing that Astra is protecting my website, the time saved from continuously checking my website for malware can be put to other tasks that brings in revenue.
PROSAstra has a powerful malware scanner that keeps malware out of my website. It is so easy to install in which you can set it and forget it. Also, it's one of the more affordable options out there for website security which makes it a no-brainer for anyone new wanting to get into protecting their website. Astra's support team is also very responsive. On their site within 30 seconds, you would be greeted with their customer support team in which you can ask any security-related issues you are facing. This proves that Astra takes their customers and their websites' security seriously which was what brought me to use Astra.
CONSThere is nothing I do not like about Astra. After 3 months, Astra is still going strong.
Jared
Broadcast Media, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed October 2019
Simple and effective solution
Overall good experience. but poor client success. Great product but poor delivery on support
PROSEasy to setup took 5-10min to configure and fully understand how things work. I love the daily reports and the opportunity to increase risk levels
CONSSupport is pretty mediocre - Slow responses, or responding to FAQ based questions which are irrelevant. I bought the software on promotion and they would not honor what was advertised.
Vendor Response
Hi Jared, Thank you for your kind words! We take support very seriously. Being in security we realize that support is the key. Based on your comment on support, I reviewed your only ticket with us and found the following: - Ticket raised by you at 1:08am - First reply & resolution from us: 1:22am - No reply from you after above The timezone is based on where our agent was and the query was solved within 14mins. Still, if you have any specific suggestion would like to know. - Naman
Replied October 2019
Leonidas
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Astra Review
Astra is simply an amazing SaaS backed by a wonderful community and support! Whatever questions I had and no matter what, they always responded and answered everything to me.
PROSCentral management with excellent features gathered packed as a great value for an AIO web security solution.
CONSDid not find any cons so far as a heavy user.
Stelian
Sporting Goods, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Best antivirus and defender
Before my site was attacked with hundreds of viruses and astra helped block them all
CONSNothing to complain about this software.
Vendor Response
Thank you so much, Stelian! Glad Astra could help you with your website's security, we'll continue to do that :)
Replied January 2019
Darlene
Design, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2019
So glad I found this!
It's very easy to install and it is intuitive. I love the firewall and the malware removal plus you can block countries from visiting your site as well as whitelisting and blacklisting IP addresses. You just have to set it up and go it does all the rest!
PROSVery easy to set up Malware removal Great firewall Dashboard is intuitive
CONSI started getting emails that said my sites were unreachable so I contacted support and whitelisted all the IP addresses they gave me. This stopped it but just the other day on one of my sites it started up again so I will have to figure it out.
Parker Casio
Verified reviewer
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
secure my project
Getastra really help me to secure my clients project. no worries anymore
CONSi dont have any reason to like least this tool
Corey
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Highly Recommend
My experience with Astra Web Security has been phenomenal. I've only needed help a couple of time and support was very quick to respond with answers. If I could think of something to criticize, I would. I can't.
PROSThis plugin has a ton of useful features built into it to help website owners keep their sites safe and secure. I've been extremely impressed with the depth of security and ease of use.
CONSHonestly can't think of anything I don't like. Getting Astra Web Security was a pure win for me.
Cristian
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Awesome product
They helped us to clean 4 sites that had malwares. Then the suite protects our sites. I receive daily reports with the protection status.
PROSFirst, the team! very profesional. We had a malware on our websites that we could not clean. In just few hours the team clean all sites. I Then, the products itself. It has a lots of features.
CONSIt's all good. There is nothing i dont like for the moment.
ibrahim
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
stable protection
fast and reliable. It's good to know that everything is under control. safe use. customer service is very relevant.
CONSI think it is important to get a quick notification when there are attacks coming. a solution is needed in this regard.
Vendor Response
Thanks for your words Ibrahim! And a quick notification via push notifications/email is on it's way, we've added it on our feature roadmap :)
Replied January 2018
Taylor
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Excellent Customer Service
Pretty good and just hope that they provide the website security my business needs.
PROSGreat customer service and answer my questions when in need. Updates me on breaches whenever I login. I'm not sure how accurate it is, but I hope I can trust their system.
CONSQuestionable about the accuracy and if the reports are true or not.
Michele
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Increased security for my customer WP website
Really easy to use, simple, but effective. I had some website with continuing problems about hacking attempt, attempt to login (continuously) from some specific country - where the website does not have business/customers -, infected/corrupted WP files after hacking, etc. Astra helps me to correct, solve, and prevent all this. It has been able to fix issues on websites that continuously was hacked/restored/hacked/restore/etc. So a must-have on business website.
CONSSometimes installation process does not work as expected of the first scan not start. But their technical support is really fast and helped every time