About Skedda

Skedda is an online booking and scheduling platform used by thousands of venues around the world. The platform is designed to streamline the space management. Skedda is suitable for venues with meeting rooms, coworking spaces, community facilities, classrooms, studios, sports courts, or any other bookable space.

Skedda is mobile-friendly and highly customizable with venues able to dictate pricing, booking conditions and exceptions, space sharing rules, and much more. As Skedda is an officially-verified Stripe partner, venues are also able to take secure online payments upfront or using Skedda’s unique book now, pay later module.

Alongside a host of impressive features such as iCal integration and brand coloring, Skedda integrates with Zapier, al...


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Supported Operating System(s):

Web browser (OS agnostic)

143 Reviews of Skedda

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(117)

117

4 stars

(23)

23

3 stars

(0)

0

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 143 results

March 2017

Paul

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Simple interface, intuitive to use, flexible under the hood and great support.

We use the free version of Skedda to control access to our three counselling rooms in our not-for-profit organisation. It is used by about 30 quite mature and technically challenged personnel who have had very few problems with the simple interface. It did most of what we wanted from day one but Skedda have responded to requests for changes and it now fits all our needs. It has always been reliable and glitch-free and is quite a flexible well thought-out platform. I've been particularly impressed by their helpful and fast response to our enquiries, especially since we are not fee paying customers!

Pros

Reliable, simple interface, but flexible set-up. Perfect support. Has to be the best out there. A very good free service.

Cons

Free or expensive pricing structure. We'd happily pay if there was a low tier pricing step.

August 2020

Brian from Pro-Audio Workshop

Company Size: 1 employee

Industry: Music

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

The ONLY scheduling software that works perfectly for my band rehearsal/recording studio.

I have tried about 15 different scheduling apps, but I kept coming back to Skedda. It just works for my needs PERFECTLY!! Other app were missing this feature or that feature but Skedda had them all. End of story!

Pros

There are so many interesting and versatile features embedded within this software. The most impactful features that excites me the most in selecting this software is the ability for the customer to book their band for a specific studio package all within a comfortable and easy interface. Skedda is so VERY versatile to work exactly as I plan it to. I chose to automatically block off booked times slots so that no double bookings are possible. I chose to automatically add up the total rate for multiple hourly block sessions. I also chose to not allow the customer to book multiples of various packages withing the booking. For example: If the customer chooses 4 hours of 'STUDIO + PA SYSTEM PACKAGE' @ $25/ hr., he or she cannot book 'STUDIO + DRUMKIT' @ $22/hr. within that same time slot. Avoiding any chance of a confusing situation. I LOVE this!!

Cons

It costs a bit more that other apps, but for the additional options and features, that is to be expected. There is a learning curve that is involved with figuring out the 'Space Sharing' aspect of skedda, but the customer support was the best!! With an app this versatile, it is expected to be difficult to figure some aspects out but they instantly replied to my chat requests with a friendly response to all my questions and walked me through my struggles in an easy to understand step by step explanation. I had it all figured out within minutes thanks to their experienced and knowledgeable staff. Thank you guys!! After I got skedda set up exactly the way I needed, the integration into my Wordpress website was easy and works flawless!

December 2018

Satoko from LNG Contractor

Company Size: 201-500 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

1.0

Functionality

1.0

December 2018

No customer service

They provided no customer service when I had trouble with the system. Automatic reply said that they will come back after 1 hour, but they didn't. So I ask the status. Message was seen but no reply.

Pros

Great system which can use for fee with some limitation.

Cons

They change the system without notification.

Response from Skedda

Replied December 2018

Hi Satoko, Many thanks for your review. We're sorry that you weren't satisfied with our support on December 20. For reference we've included the response times for your messages over the years below. We're proud to be able to provide non-paying customers with support as well. Our auto-reply message aims to give an estimate for when our team begins to process customer inquiries. If faster responses are critical for your business, we recommend the Pro Pack which includes priority support (https://www.skedda.com/home/pricing). Thanks for highlighting that this was perhaps ambiguous for you. News about system changes are published in-app and at https://updates.skedda.com. Please feel free to reach out to us at info@skedda.com if you have additional feedback. We wish you all the best for the start of 2019! Thanks, Sam at Skedda Email 24/5/2017: 3h 22m Email 18/7/2018: 51m In-app message 10/7/2018: 17m Email 20/12/2018: 47m In-app message 20/12/2018: 2h 43m

September 2020

Kat from Sonovate Limited

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Great customer service

What has made it for me so far has been the customer service. We have had 24/7 support from our dedicated support manager, [SENSITIVE CONTENT HIDDEN]. He has been a brilliant support to our team, has been on hand at all hours to assist and clearly really understands the product. He's been patient with my many questions and is always a pleasure to speak with. He adapted the tool to our needs from day 1 and completely won us over with his willingness to help. Really impressed and loving Skedda so far. Would defintiely reccommend.

Pros

This is a great piece of software. It's not over complicated, and is understandable at all levels. Clear UX and great integrations with Microsoft and Slack.

Cons

Nothing to note yet.

May 2020

Cara from The Business Hive

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

This does what no other software can do.

Brilliant. Wonderful customer service. Great knowledge. Proactive. Exceptionally communicative (I even received a personally recorded video to outline the different options I could use with a fiddly setup wishlist).

Pros

I liked the sense of it - simple on / off type functioning. Our pricing structure is complex and I investigated over 30 products. This was by far the best. The support is exceptional. We've had to pivot in a Covid-19 world and they have been amazing (and charming) - even though we are in New Zealand - literally the other side of the world and time-zone inconvenient.

Cons

We'd love to see a last minute option where if people book within 24hours, they get an additional discount - but hey, it's still the best!

Reasons for Choosing Skedda

Outstanding customer service. Far more flexible product.