It has helped me a lot so far!

Really nice way to have all your clients in one system.

Can be confusing especially on the customer face, when signing up for the first time. I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership.

We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

Reporting needs to be stronger and more actionable.

The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers.

It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management.

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

The pricing is steep in comparison to the features.

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.

Excellent, super easy to easy and intuitive..great people at UH

Ease of use, great customer service, easy for customers and super Intuitive.

Functionality could be boosted for our industry, a few work around a here and there.

Overall it is great if we can diminish/decrease the occurrences of glitches/issues within the software.

Honestly, I do not know where my business would be without UpperHand. It has been such an asset when organizing our clients, calendars, reports ect.

Quite too often, the software has glitches and errors that keep us from conducting business at the times we would like to. In time, they are always fixed, but it does put a dent in what we do from the admin side as well as the cliental side and it is quite frustrating.

We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful. We can't compliment the staff we've worked with enough, as they have been instrumental in making us feel comfortable about our decision to use their software, as well as their services. Very happy we made this decision!

We are loving the features and potential of the Upper Hand software! As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use!

Honestly, nothing at this point. We are still learning more and more as we develop our programs but for every question relating to our programs, Upper Hand has been up to the task.

Overall, we have been extremely happy with our customer service experience with Upper Hand. They are great to work with, and are always so quick to answer questions or fix software bugs. I don't know how I would have grown my business success without the Upper Hand software and their team!

I love the camp/clinic registration feature, as it significantly helps reduce time I spend processing registrations and payments. Additionally, I love the messaging feature, as it allows me to send mass marketing e-mails and messages to our entire team of athletes, parents and coaches. Lastly, I love that I am able to access Upper Hand through the mobile app, as I am always on the go and often need to be able to schedule or process a payment when I am away from my computer.

The software is sometimes not very intuitive for the client. I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons. It would be great if they would be able to view all past and upcoming events, as well as their total number of remaining event credits on their dashboard after signing into the mobile app. And while I love the messaging feature on the app, I wish it was better visually designed and would allow you insert graphics and change font size and style. Lastly, while I was thrilled with the latest upgrade that sends out automated reminders, I was bummed that this is only offered to those who upgrade their accounts to the next level. When I first purchased the Upper Hand software, this was one of the initial features included in the membership. I would love to see this feature included for all membership types.

UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here. I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.

I like that the software allows for us to schedule and book lessons, rentals, and more with ease. It is nice that the calendar view helps us see and access sessions directly from that same view.

It is frustrating with the payment set up. It is difficult that the way a session is booked also completely dictates how payment is done. For example, if someone wants to schedule say 8 weeks of lessons. If we book it one by one, as 8 individual sessions, payment is set up as 8 individual payments. So they come in and say, "Oh I'm paying for all of this at once". We then have to physically go in to each event and pay those out individually. That is annoying and time consuming, but that is the less cumbersome of the outcomes. In the other way, lets say we book someone for 8 sessions and set it up as 8 sessions in the system. Then the client comes in and says "I'd like to just pay for tonight". We can't even do that. We would have to delete the entire event and re book it as individual sessions because the payment would be set up where it wants the entire session paid for all at once. It would be awesome if we could just pay for what they want and the event would mark it as such. Something where we click what is being paid for and the system holds the balance or lets us know what is still unpaid or needs to be paid would help a lot.

It has gotten faster and better by the day s mouth, year!

Still has too many steps for calendar view to see full view of instructors

My overall experience has been the most frustrating thing I have ever encountered in the business world because of lack of training. You sent a person to train us who was here 4 days and did not even know about the DBAT hub with the tutorials and articles. I asked every day, is there not any written material or hand outs we can print off that explains this training and the answer was no! We were honestly trained on about 2% of the system and that was suspect as we have since found the way we were trained to put members in was incorrect and have had to redo all that were put in. We found the hub upper hand training tutorial by chance after the trainer was gone and have basically had to train ourselves on how to use the entire system and it has been extremely frustrating! There is not enough support staff to serve us as a user. When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later!

The features that are available for all the services we provide.

- Almost zero training for me and our staff. - Minimal phone support when have issues from lack of training - the calendar schedule events and the pos system does not talk to each other when paid from pos it doesn’t update calendar and shows unpaid even though was paid. - if have to manually discount an event it still shows unpaid in calendar.

We have been a user since the beginning of when Upper Hand created their software. I have been able to grow my personal business along with the growth of Upper Hand. They have always listened to user ideas and have implemented many of our suggestions. They've been a great fit for our company.

Pretty easy to use. Reporting. Ease to duplicate events. Great customer service

Edit-ability of pricing and what is shown when a buyer gets a marketing email. Offer a check box system at check out.

Top-notch customer service and professionalism.

UpperHand sports has been fantastic for my business! They listen to their consumers and are constantly striving to make improvements. I have even been on a phone call with [SENSITIVE CONTENT HIDDEN], who is their [SENSITIVE CONTENT HIDDEN]. They have grown in their functionality each year I have used them and my clients like using it as well.

Every time I do not like something and I make a suggestion they work as fast as they can to make software updates.

Overall UpperHand has done it’s best to provide a great service and cater to my company’s specific needs

- Customer support is unmatched - Account manager very helpful and communicative - Love the features

- Features are sometimes hard to figure how to use on own

Was told features I requested numerous times were coming soon but never came. We purchased a website through them and was told we owned the site until we went to cancel service. We were definitely mislead by the salesman or company.

Site was easy to use for the most part.

Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand. Made me and my business look bad.

It is pretty easy to use. I was going to use zen planner but ended up backing out due to it being so hard to learn. Upper Hand has been great when it comes to learning the system and running with it.

There isn’t a calendar that list all the available times for the month for clients to choose from. I’ve had some clients suggest adding a calendar that lays out the month and the available times.

Support service was very good. One of the customer rep helped with sorting things out and was fairly available. From a sales standpoint, they make sure you feel comfortable and are persistent with you.

This software was sold with many promises that just didn't deliver. Having to pay the annual cost up front should have been a warning sign. We were sold on the concept this was a cheaper/better alternative to Mindbody. We were also sold on the fact we could get rid of our Shopify store. Once we paid, we soon learned the membership feature was still months from completion. We then discovered that replacing Shopify wasn't close to an option. I would have canceled at this point but they had our payment for the year. The disappointing part was we showed them our website, Mindbody site, and all the programs we offered and were told repeatedly Upper Hand could do nearly everything we needed ( or would soon). The membership features poor reports, the app was confusing to customers and was very limited in what we wanted to feature. We ended up using the events feature quite well, but then discovered the only way to provide refunds to send the customers emails to Upper Hand and they would issue refunds. Rather inefficient. It's a shame because they are based right here in Indy and we hoped to support local business. After complaining and asking for some sort of refund, I was told they would only refund the first two months on the year but couldn't refund the last few months of the previous year because "the books were closed". No offer to refund any of our annual payment. It's a shame but at the end of the day, I see we are not alone.

This software has a lot of features and it is constantly being updated with new features. You can create memberships, individual events, recurring events, camps, cage rentals, etc.

It can be confusing to use this software at first. There is definitely a learning curve and sometimes elements of this platform will seem duplicative.

As a small basketball organization, Upperhand software has provided a platform for our clients to register for our training online, as well as schedule their sessions and keep track of their payments. As a result, we have become more organized in tracking the payments we receive. We have also been able to build a database of clients and can streamline our communication with them through the software.

As with any software, we as an organization have to monitor and update payment and scheduling information through the Upperhand system. For example, if an athlete forgets to schedule his/her training session, we have to go in and manually schedule it for them. Otherwise, their credit will not be deducted from their account.

Ease for parents to register for our camps and programs improved for our business. We still use software for private training business since it’s not as user friendly for upper hand. Would love an all inclusive option.

Mobile access for on the go checking of registration lists.

Doesn’t offer a good private training booking experience.

The ease of use for both the customer and employee perspective.

The flexibility from the schedule page. A current big miss is the drag and drop feature for events as well as the ability to cancel classes or customers from a class directly from the schedule.

From sales, to implementation, to support overall, the experience has been pleasant.

Accommodating, intuitive, artificial intelligence, customer centric

No timeline given on expressed changes or upgrades to improve customer or user experience

Overall it has been a very good experience. When something comes up, whether a customer has a problem using the software or I need help with something on our end, the customer support team has been very responsive and helpful.

I like the ease of this software, both for the customer and our company. It is super easy to send out marketing and information emails to all contact or select groups. I also like being able to track different data in the system.

There are some features that could be updated to better fit our company, which I have been able to discuss with the customer service team. Some of the reporting could be enhanced.

It's a critical tool that we rely on daily.

The user experience is top notch. It's a breeze for our customers to schedule their own lessons and camp attendance.

Would love for more features and reporting to be rolled out faster.

I like being able to set up automatic payments for customers.

There are some features that do not fit our business, such as there is no option for automatic family discounts and memberships.