Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help.

We were able to get our CMDB up-to-date very quickly. The asset management team is very happy.

It has improved our level of service and support to our end users because of the ease of finding information quickly.

Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first.

Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time.

Overall, this is a good product. It does need a lot of attention to get it setup.

These types of benefits improve our quality of work and allow us to save time in many ways for other aspects of our business.

This product has some limitation in current version, what could give use some manual job.

Overall the product is value for money. If you invest the time needed you will be rewarded with a powerful and comprehensive computer resource audit database.

Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.

Appliance can be moody sometimes, with disk space issues and database issues.

Hard to imagine tracking all those devices and rooms without this software.

Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.

I deal with many organizations support for various solutions we have and D42 definitely stands out for quality. I would definitely recommend their solution based on the above.

Although we are not utilizing the software to the fullest is it very instrumental to how we operate. Support is always available and very responsive.

So setting it up and get it up and going does require quite a bit of work. Circuit LAG doesn't really work.

They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.

Ease of use, great support, full use of features, great site documentation.

One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements.

The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily.

Efficient way to manage and aggregate alerts. Easy UI to make the rules for the alerts.

Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support.

The application for Android has no buttons on / off for Maintenance mode.

This is a really good tool to integrate into your tech stack if you need an alert filter, which you probably do.

This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool.

First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks.

The details is provides about the incidents is very granular and helps provide much needed context. It is fairly inexpensive and integrates really well with several other softwares.

Oncall is easy and effective with alerts and rules.

A really good product supported by a great team.

All in all, I have nice things to say about VictorOps.

It makes it very easy to use. It was by far the easiest and most simple to setup when comparing other products.

SSO integration is still awkward to set up and use, and there still aren't nearly as many integrations as with PagerDuty.

VictorOps (now called Splunk On-Call) organizes incidents in a manner similar to a Twitter timeline. It's really convenient being able to browse your history like that.

Optimally priced on-call software to ensure production fires are immediately acknowledged.

Easy to set up, easy to use. Lots of integrations available.

I can't really say much about this tool other than: it works, and it works well. Having tried a competitors offering, we found VictorOps to be the right balance of flexible, well-priced, and reliable.

I also don't like that some transmognifier features are only available in enterprise.

The Dev and Support teams are very responsive.

Very customizable, easy to use, and fantastic support. This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed.

Very good mobile app with notifications. Alert snooze option which is a life saver.

VictorOps team was quick to devise a solution using webhooks, which worked immediately.

This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.

However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved.

Some advanced/niche scheduling options are not currently possible. Data on old alerts can be difficult or impossible to obtain, depending on age.

Included with every integration is a link to their knowledge base. VictorOps is a must have tool for anyone looking to more effectively manage alert escalation and on-call rotations.

VictorOps was easy to deploy, configure teams, and manage on-call rotations. There is a large list of integrations that allow for connections into all our required systems.

US Dollar

Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management.

The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository.

Device42’s password management module enables organizations to store and manage passwords in a centralized location.

The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations.

LongDescription

Application Management

Access Controls/Permissions

IT Asset Management

Map Exporting

Visual Discovery

Charting

Contract/License Management

License Management

SSL Security

Change Management

Procurement Management

On-Demand Mapping

Change Planning

Data Import/Export

Dependency Tracking

Location-Based Mapping

Audit Trail

Cost Tracking

Capacity Management

Device Auto Discovery

Compliance Management

Hierarchical Mapping

Maintenance Management

Configuration Management

Role-Based Permissions

Real-Time Notifications

Power Management

Ticket Management

Self-Updating Maps

Asset Tracking

Multi-User Collaboration

Impact Management

Data Visualization

Service Level Agreement (SLA) Management

Color Codes/Icons

Dashboard

Patch Management

Audit Management

IT Reporting

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Relationship Mapping

Remote Access/Control

Supplier Management

Requisition Management

Drag & Drop

Performance Monitoring

Issue Auditing

Third-Party Integrations

Maintenance Scheduling

Inventory Management

Data Mapping

Real-Time Monitoring

Real Time Data

Alerts/Notifications

Server Monitoring

Uptime Reporting

Pricing based on the number of devices and IP addresses:

1-100 Devices, 1-1k IP Addresses: $1499 per year
101-500 Devices, 1k-5k IP Addresses: $2999 per year
501-1000 Devices, 5k-10k IP Addresses: $4999 per year
1001-2500 Devices, 10-25k IP Addresses: $9999 per year
2500+ Devices, 25k+ IP Addresses: Request Quote

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Device42

Live Online

Webinars

Documentation

Splunk On-Call (formerly VictorOps) is a cloud-based help desk solution that enables businesses to manage on-call schedules and rotation of roles for resolving incidents. Key features include alerts/notifications, chat, activity dashboard, collaboration, and event tracking.


Designed for organizations of all sizes, VictorOps comes with a tool to manage tasks assigned to teams and query escalation based on customizable policies. Its visibility module enables users to view records of all conversations, alerts, and actions and update stakeholders on changes. Additionally, the solution lets users report and gain insights into the time taken by teams to resolve incidents.


Splunk On-Call allows integration with various third-party applications such as JIRA, Zendesk, Slack, Salesforce Sales Cloud, HipChat, and ServiceNow. Mobile applications for Android and iOS devices are offered to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, and online help desk.



Device42 vs Splunk On-Call

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