Dito CRM

RATING:

4.8

(11)

About Dito CRM

Dito CRM is a customer relationship management software that helps businesses manage client data, campaigns, agenda, customer experiences, and more. Teams can concentrate and unify customer records, both in physical stores and eCommerce platforms. It allows administrators to segment consumers by specific groups, considering characteristics and purchasing behaviors. The platform enables managers to connect with different customer segments via personalized email marketing, SMS and push notifications. Operators can gain insight into marketing metrics such as delivery, opening, and click and financial metrics, including LTV and influenced revenue in a centralized dashboard. Additionally, the solution lets stakeholders conduct NPS and CSAT surveys to understand the percept...

Dito CRM Pricing

Contact Dito for pricing details.

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Dito CRM notifications management
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Dito CRM Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Dito CRM

1 - 5 of 11 Reviews

Luna

Apparel & Fashion, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Todas as funcionalidades em uma ferramenta de CRM

Experiรชncia muito boa, suporte claro e rรกpido.

PROS

Possibilidade de criar campanhas personalizadas, atravรฉs de todos os canais, resultando em conversรตes muito mais expressivas.

CONS

Treinamento para lojistas que estรฃo na ponta. Principalmente sobre o Dito Agenda.

Reason for choosing Dito CRM

Segmentaรงรฃo de clientes e RFM em poucos cliques.

Anne

Retail, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Dito na Reserva

Agilizou muito nosso dia a dia, atendimento รฉ impecรกvel e no geral, nos trouxe aumento significativo de receita.

PROS

Praticidade do produto, agilidade para realizar tarefas, funcionalidades rรกpidas e atendimento impecรกvel.

CONS

Alguns recursos sentimentos faltas e sรฃo bem importantes, como por exemplo, webpush notification, poder enviar imagem no webpush, integraรงรฃo com o APP.

Reasons for switching to Dito CRM

Funcionalidades

Jovane

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Avaliaรงรฃo sobre Dito CRM

Muito boa, รณtimo atendimento da CS, ferramenta muito fรกcil de utilizar, exponenciando nossa receita e a praticidade de trabalhar o relacionamento com o cliente.

PROS

ร‰ possรญvel trabalhar toda a jornada do cliente, reter os clientes ativos, reativar os inativos e incentivar a primeira compra de leads, tambรฉm รฉ possรญvel trabalhar com diferentes canais de venda, SMS, E-mail, Push e WhatsApp

CONS

Atรฉ o momento nรฃo tรญnhamos integraรงรฃo com nosso APP, mas jรก estรก sendo ajustado, assim como algumas visรตes mais analรญticas, que a Dito jรก estรก implementando!

Giovanna

Retail, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Chilli Beans - Avaliaรงรฃo Dito

PROS

O produto รฉ fรกcil de ser utilizado, dinรขmico e com dados super relevantes para anรกlises! O que mais gosto รฉ da fรกcil visualizaรงรฃo e exportaรงรฃo de dados

CONS

O Dito Agenda poderia ser mais didรกtico nos filtros e anรกlises, trazendo insights de melhorias nas agendas jรก existentes

Mariana

Apparel & Fashion, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

O melhor de todos!

PROS

Praticamente tudo! Todas as funcionalidades sรฃo de รณtimo uso.

CONS

Apenas a dificuldade em aprender a fazer a segmentaรงรฃo.