All DESelect Reviews
1-25 of 35 Reviews
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Scott
Verified reviewer
Higher Education, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy and time saving
Great business partners. They work with you to build, teach and help you succeed in using their product. The team is amazing and always helpful and on top of what we need.
PROSWe really like how easy it is to use the tool. Users who are not as experienced in SQL can easily put together audiences, build data extensions and update data without ever typing a line of code.
CONSWould love to be able to transition SQL code to DESelect segments. Backwards compatibility maybe?
Brad
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great addition to Marketing Cloud
DESelect has been an outstanding addition to our Marketing Cloud tech stack. It has allowed us to enable less technically-inclined individuals to create customer segments without having to get technical resources involved. They also have a great on-boarding team and support staff in case you run into any issues.
CONSDESelect has a bit of a learning curve at first due to the many features and functionalities of the platform.
Yasmin
Education Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Segmentation tool built for MarketingCloud
Before DESelect, we were using Salesforce SalesCloud Reports & Campaign Combiner to create segments & selections used for emailing purposes. It did not require any SQL knowledge. But, in the background, data processing problems arose when creating selections, apart from the time-consuming actions from our data analysts & marketeers. As a company, we have a large number of daily and weekly queries to handle. At this point, DESelect was consulted to make segmentation much easier, also for complex email selections. We felt there were no other solutions in the market or on the Salesforce AppExchange. As we have no SQL experience in-house, MarketingCloud Queries was also no option. This sort of work can distract marketeers from their real workload. Their focus must be on the targets and KPIs, rather than spending time figuring out how to do segmentation. Using DESelect is much more efficient and much easier than using SQL especially if you are a non-technical person. DESelect’s drag-and-drop functionality and a more visual representation of SQL statements really help marketeers make their selections, avoiding spending more time than they should.
PROSEasy drag-and-drop functionality A more visual representation of SQL statements Preview mode Less time-consuming
CONSNot easy for non-data minded marketeers (knowledge of data relationships needed) Errors occur often
Reason for choosing DESelect
No SQL Knowledge needed
Liva
Telecommunications, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Easy-to-use tool and fantastic customer service
DESelect has helped us create targeted segments for our direct marketing activities and I can't imagine if I would have to do the same in SFMC. With DESelect it's easier to filter out all data and the data preview allows me to avoid mistakes.
PROSI enjoy how easy it is to create DE without being the most technical person on team. And the possibility to create templates and data sets have made my job so much easier and faster.
CONSIt took me a while to understand the structure of data views, but with the help of their customer service I'm now available to create more advanced DE and I often use data views to collect more data about activities of our subscribers.
Junior
Retail, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
DESelect helps save time!
One of the best features that DESelect provides is being able to schedule a list I created to run on a daily basis in DESelect that automatically updates in SFMC. This eliminates me having to create an another Automation in Automation Studio and helps save me time to focus on other areas of my role. I also love the DESelect Search feature, where you can key in what data-extension you're looking for in SFMC and search will tell you exactly where to locate it. Huge help!
CONSI think it would be great if DESelect offered the exact SQL query so I can learn how to read and understand the language better for future use cases.
Vendor Response
Hi Junior, Thank you very much for your review! We agree that a "side-feature" of DESelect is being able to create Selections for SQL learning purposes and, good news is: you can see the SQL generated within DESelect! To see the SQL generated for a Selection, you can click on the "View SQL Query" button in the Preview step. Here's an article for further reference: https://support.deselect.com/hc/en-us/articles/360005240318-How-to-run-a-Preview-of-a-Selection-
Replied March 2023
Jake
Marketing and Advertising, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great tool
My experience with DeSelect is great I am able to create custom lists and reports only possible with SQL which would have taken me a long time previously. I'm also not comfortable with SQL so using DeSelect has saved me a bunch of time and allowed me to do things I was previously unable to do and left frustrated
PROSDeSelect is great tool to simplify and speed up the process of using SQL within MC which for me is a must to get the most out of the platform
CONSI have nothing I dislike about DeSelect
Priya
Hospitality, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
DESelect integrated with SFMC
The ease of use and ability to connect all our data sources which allows for easier segmentation and model building
CONSI don't have any cons for using deselect yet. I enjoy the tool and it has been helpful to do what we need
Lukáš
Financial Services, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
DESelect in Česká Spořitelna
DESelect helped us a lot with bridging the knowledge gap between IT and Business People. Therefore even non technical colleagues are able to segment their campaigns with ease.
CONSMost of the missing functionalities are part of the higher licence, where we would see a decrease in the value for money as those features are mostly "nice-to-have".
Elise
Education Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
A great tool for our company!
DESelect has been a fantastic fit for our company, as it's really easy to use, fast, innovative and user friendly.
CONSIt took me a little while to understand the logic behind building lists in this way but now I'm a regular user it's a super easy and handy tool to use.
Lukáš
Verified reviewer
Construction, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
No coding needed
Brings an ease to segment your customer database
CONSNone that i would find out in comparison to MC SQL queries
Kimberly
Professional Training & Coaching, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Immediate ROI Through Time-Savings and Data Optimization
Our time-to-efficiency on Marketing Cloud would have been SIGNIFICANTLY longer if not for DESelect. On top of having a very custom data structure in SFMC, we also have a high volume of query builds with a lot of complex audience segmentation and ABM targeting. If we had to rely on on-staff SQL knowledge, we would have required investment in training and/or new talent, and feared that would still leave us vulnerable to query inaccuracies. Instead, we found DESelect in the 11th hour during our implementation and they were able to get us configured, trained, and ramped in a matter of weeks, while helping us solve our very specific use cases. What's more, they were able to show us how better to organize our data and selections through picklists and templates, which has led to more accurate and efficient querying. At this point, I don't know how we could live without it.
PROSUser-friendly drag and drop functionality, and easy query automation scheduling. The picklists were a game-changer for more intuitive and accurate query building. And their customer support is second-to-none; our [SENSITIVE CONTENT] is so knowledgeable and responsive, he's made our implementation such a positive experience.
CONSThe way we're configuring our queries to reference a central data source, there is significant risk if something is changed or deleted. The same features that allow us to scale quickly can also break multiple queries at once. An "undo" command or other protections on critical selections might give us more peace of mind in this regard.
Reason for choosing DESelect
DESelect was recommended by our Marketing Cloud implementation consultant; because of our positive experience with the demo and team, we didn't pursue alternatives.
Sven
Insurance, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Easy way to define the target group for your marketing campaign
DEselect allows an easy access to any data source of Salesforce MCL (synchronised and custom created data extensions, as well as MCL data views) with all its attributes, both for filtering in a selection and for using as an output. That, instead of writing SQL statements. It also supports the creation of data source templates and filter sets which significantly helps reusing typical patterns. DEselect as a company itself, reacts fast on questions and issues, the support is very professional.
PROSEnd-to-end process for a target group selection including the definition, creation and modification of the target data extension in MCL. The output data can easily be mapped or calculated, aggregated or transformed upfront, as needed. Integration into MCL so that the selection can be schedulled in MCL Automation Studio, or the results accessed in Contact Builder or Email Studio.
CONSThe usage of the tool still requires a good knowledge about how databases work in general, and specifically the underlaying data structure and data. The performance, even for quick previews or counts, depends strongly on MCL performance, while working on more than one query in parallel is not supported.
Vilde Næss
Financial Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
DeSelect is a really good investment
We save a lot of time when it comes to accessing data, you can use DeSelect with raw data from both sendable and non sendable data extensions, and you can even access synchronized data extensions. Doing complicated queryes from multiple data sources used to take a lot of time, but with DeSelect this is a lot more efficient. With DeSelect you don´t need to know SQL and everyone can easily learn it. Also - DeSelect support is great and everyone who works there are so nice and willing to help at all times. They really want you to succeed which makes learning and starting to use DeSelect a really good experience.
PROSWhat I like the most is that it saves a lot of time from learing and writing heavy SQLs. You can access tons of data sources in a few clicks and customize it as you please. It is also very intuitive as long as you know your data model and Marketing Cloud. It´s no longer a hazzle to create complicated segments and add all the personalization you wish.
CONSNothing that I don´t like, but I got more to learn. I would really recommend to do the training to get the full experience. There are so many capabilities that are so useful once you know how to access them and use them.
Reason for choosing DESelect
Easier to implement and less costly
Srdjan
Broadcast Media, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
DE select search product
DE Select - this is a great product that helps us in a daily work and saves a lot of time in Marketing Cloud.
CONSMany times it stops working from no reason. So stability of the feature (deselct search).
Greg
Marketing and Advertising, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
If using Marketing Cloud must also Budget for DESelect
Not having advanced sql knowledge we could never write hundreds of queries in a timely manner. DeSelet solves for that
PROSNot having to have a team of SQL programers on staff or having to go to IT for every request.
CONSAnything that was missing or needed enhanced was added in future quarterly updates.
Lyndsey
Higher Education, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
DESelect has finally allowed us to use Salesforce Marketing Cloud to its full potential
I love how easy DESelect is to integrate. Also the ongoing support from [sensitive content hidden] has been nothing short of incredible. He is like an addition to our team. Since integrating with DESelect we can achieve even the most complicated of selections with drag and drop. Now we never have to say no to our clients!
CONSWe would really like to be able to drop fields in their end position instead of having to add them to the bottom and drag them into position after the point.
Dwayne
Events Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
DeSelect Review
Being able to build segments and filter by our specific needs is the most useful.
CONSSometimes there's a lag when it runs so it can add time to the process.
Oleksii
Entertainment, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Feedback from Parimatch CRM-managers
Easy to work (everything is clear and accessible). The economy of time during work with difficult tasks.
CONS1) We cannot to unite DEs (SQL syntax: UNION) 2) Long data processing with big DEs
Vendor Response
Hi Oleksii, Good news! DESelect actually can unite data extensions with our "Append Data Extensions" feature. Here's a short summary of how you can do this: https://support.deselect.com/hc/en-us/articles/360005246438-Are-UNIONs-supported-in-DESelect-Segment- We'd also be more than happy to walk you through this live on a quick zoom call if you're interested! Thank you very much for your review! Our team takes customer feedback very seriously and really appreciate the time you took to share this here. All the best, DESelect Team
Replied September 2022
Laura
Food & Beverages, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Flexibilidad y accesibilidad para el equipo
Creemos que es una herramienta útil y necesaria para hacer más accesible Salesforce Marketing Cloud a los equipos de negocio que la explotan. Aún nos queda mucho por hacer, pero creemos que nos ayudará y que vamos por buen camino.
PROSDESelect nos está ayudando a que Marketing Cloud sea más accesible y fácil de usar para todo el equipo de marketing. No tenemos necesidad de hacer consultas SQL y podemos segmentar fácilmente de una manera más cómoda y con más posibilidades. También nos ayuda a realizar tests y pruebas para optimizar nuestra estrategia.
CONSEntender bien el funcionamiento y qué puede aportar realmente DESelect para el negocio es complejo de inicio. Se agradece contar con un acompañamiento de especialistas en la herramienta, porque si no sería dificil...
Mrinal
Higher Education, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Innovative, Simple and Amazing tool
DESelect is so easy to use and it's a great tool for our company! I use it almost every day and I like the fact it doesn't require a complex code. It also gives more space to work around behavioral data. It's very innovative and I highly recommend it!
CONSSo far no bad experience while working on Deselect
Carlos
Information Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Great alternative to sql query building.
Very happy with our decision to go with DESelect. I recommend the onboarding with their hypercare. It's a personalized one-on-one to help you get started and build your confidence in the tool.
PROSAbility to build complex segmentations in a user-friendly UI with drag and drop helps our marketers be efficient. Define and use picklists, schedule waterfalls for your selections, leverage Marketing Cloud's Data Views just to name a few of the great features.
CONSI can't find any dislikes at the moment. They have scheduled releases for updates to the software. A lot of it from users who have submitted requests for improvements, or suggestions.
Maciej
Information Technology and Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
My favorite app in AppExchange
I've been using this tool for another month and I think it's really worth the price. The entire segmentation process is moved to a much higher level, no time is wasted on the implementation and results of SQL code. I heartily recommend. favorite
CONSNothing ;) As I mentioned in title this is my favorite app in SFMC to apply.
Kristina
Media Production, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2023
Easy, time-saver and intuitive
Previously, segmenting our data for marketing campaigns was a highly repetitive and time-consuming process due to the diverse sources of our data. However, we've now created a repository of precise, reusable segments that can be easily refreshed whenever needed.
CONSI haven't experienced any issues with DESelect so far.
Silvia
Education Management, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Game changer for Mkt cloud users
Queries that were simply not being done or taking hours to create and troubleshoot and now quickly performed by marketing automation users with no SQL knowledge.
PROSHow it makes complex queries simple to run. Most marketing team members are not familiar or confident in SQL so this has been a game changer for us, especially the ability to query data views.
CONSNothing really. Just wish all capabilities were included at the lower tier or event better - already available as part of Marketing Cloud given how much we already spend on the platform
Stephanie
Education Management, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Quick and user-friendly
DESelect is an impressive and sophisticated tool that has sped up the process of building queries and data extensions with a simple, user-friendly drag and drop feature, and without the need for complex coding or SQL knowledge.
CONSI haven't encountered any issues with DESelect so far...