All Tugger Reviews
1-21 of 21 Reviews
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Dean
Verified reviewer
Business Supplies and Equipment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
A fantastic option for simPRO > Power BI Reporting!
The Tugger platform and support from the Tugger team has meant extracting data from our field service management software (simPRO) to Microsoft Power BI seamless, pain-free and cost-effective! The standard reports made available for free are excellent, and the customisations and bespoke reports that Tugger have supported us on have been just as excellent!
CONSNone! We haven't found any fault with the Tugger platform itself!
Josiah
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Review of Tugger from Electrical Company using Simpro
Our overall experience has been fantastic; even when we had a few technical issues the Tugger team provided amazing customer support and service.
PROSTugger has revolutionised the way we can extract Data from the job management system we use; Simpro. By integrating Tugger with Simpro it has allowed us to visualise and analyse all aspects of our jobs from quoting and sales to project management, purchase orders and financial reviews including WIP, Profitability and Cashflow.
CONSthere was a bit of setup but once done it has just worked with minimal ongoing input
Reason for choosing Tugger
Simpro Integration with pre-made reporting templates.
Rebecca
Accounting, 201-500 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Tugger Xero
Fantastic staff very helpful, really enjoying it so far
PROSThe team at Tugger are fantastic listen to your opinions and take them on board when developing the reports. The reports out of xero are fantastic and fill a big gap in xero
CONSThe connectors I wish there was a way of logging on to “a portal with all Tugger clients we’ve added and just being able to select the client we want to add job done.
Reasons for switching to Tugger
It’s more complicated and I couldn’t seem to get breakdown of the figures even with support
Craig
Electrical/Electronic Manufacturing, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
A great presentation tool
Good, early days, excited to see how it can help the business present at a corporate level
PROSThe graphics and technical support are have been the main reasons for my positive review this early into my use.
CONSIntegration with 3rd parties has been testing at times.
Mark
Facilities Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Tugger Review
Very good. Probably the one of the best for customer support.
PROSEase of loading the tables into Power BI
CONSSome tables are not correctly labelled with some columns not connected correctly to our software.
Christian
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
The best HubSpot Power BI connector on the market
Frequent extracts of data from HubSpot allowing for up-to-date reporting in Power BI.Supports the new API version from HubSpot meaning that all required fields were accessible (specifically, we were looking for the meeting attendees field).Very easy to set up.Helpful and quick support.
CONSI am missing more information related to current and past Tug status.
Reason for choosing Tugger
Frequent data updates, supports new API, price
Reasons for switching to Tugger
Datawarehouse.io did not yet support the newest API version.
Vendor Response
Thank you for your great review Christian. We are going to look at what we can do to provide additional feedback regarding the status of past and current tugs and then add this into our development roadmap.
Replied March 2023
John
Security and Investigations, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy To Use and Works Well
The software that we used to Tugger to integrate with (Mentor CASH) is a fantastic bit of software for our industry (Security) however getting easy to understand reports from it is sometimes not the easiest especially if you want to analyse the data on your system. We used Tugger initially for a trial period and even though ti was only a trial the support from Tugger, at getting it set up and running was second to none and within 30 minutes the system was starting to generate excellent visual data that our whole team could use.I would have no hesitation in recommending Tugger for its ease of set up and use.
PROSThe program is eay to use and its integration with our CASH software along with its dashboard makes analysing our data simple and clear.
CONSThere was no real cons to using tugger with our Mentor CASH softare.
Zinon
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Fantastic product
It has been really good. Very easy to use and setup.
PROSReally easy to use and great to have pre loaded reports to use.
CONSNothing springs to mind. The product is very simple and straight to the point.
Dean
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Easy to use and does as intended!
Tugger does exactly what it claims. The connectors are easy to set up and have had no issues with the incremental updates. It's a brilliant app!
PROSTugger was easy to set up and implement. Web interface is easy to navigate and the prebuilt PowerBI reports are really helpful.
CONSMaybe a schema would be helpful and a bit more documentation on the data mapping. These are just things that would be nice to have though and not really cons!
Reason for choosing Tugger
Price and ease of use.
Matthew
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Tugger was easy to connect to Xero
My experience with Tugger support and senior management was of a high standard. The responded to all my enquiries within a timely matter.
PROSThe Tugger platform was so easy to use and connect to Xero. Its was the best on the market,
CONSDat Connections to Xero and the Security on the Data Warehouse
Reason for choosing Tugger
The ease of use and secuity.
Vendor Response
Please could you expand further on your concerns regarding the data connections to Xero and the security of the data warehouse?
Replied September 2023
Karl
Public Safety, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Makes life so much easier
The ability to have reports that automatically update from our systems has had a massive improvement on the reporting ability of the business. We are already wanting to plan further reports and dashboards to target our departments specifically, and using Tugger speeds up this process for us in terms of planning exports ect
CONSTuggers keeps using the original field headers within our system, even though there is the ability to replace these within the system. It would be nice if Tugger could pull these to make reviewing data easier.
Vendor Response
Hi Karl, thanks for your great review. In the Tugger Power BI reports you can actually change the field names to match those you have amended in your own system. If you would like someone from the team to show you how, please just send an email to support. Best regards, Craig.
Replied February 2023
Helen
Security and Investigations, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent Service
Excellent customer service and always happy to help. Would highly recommend
PROSTugger make life simple for analysing cash data and have been very helpful and supportive with helping build on existing templates to personalise the reports to exactly what we need.
CONSMore reports could be created for other modules within the cash data
Brendan
Construction, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Good first impressions
Customer service has been great, lots of help with set up and quick responses to questions raised.Being able to access all tables unlike simpro's meta base BI is a real plus.
CONSMore of a simpro issue but some Data from simpro custom fields is pretty disorganised. It would be great if this could come to us a bit more streamlined.
Reason for choosing Tugger
sync hub was expensive and didnt offer any premade templates. Also customer service was non existent.
Reasons for switching to Tugger
Some tables were hidden and the built in reporting software was very limited and we wanted to use the data with microsoft power bi
Michelle
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great product
Really good. Would highly recommend it to anyone that wants to see their data in an easy to use format
PROSEasy to connect different platforms and show the data
CONSNot much. It would be great if the data visualisation was within tugger
Reason for choosing Tugger
Easy to use platform and very good support.
Tiffany
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great product!
- Easy to set up and integrate - the entire import process took less than one day - Customer support is outstanding - extremely responsive and works to help customize the tool to your needs. Was on multiple calls with the Tugger team and they were always eager to help - The one software that solved most of our pain points for visualizing our data from Hubspot - involved pretty complex visualizations and data set up that other software out there don't support
CONSNothing much! Our only minor concern is tugging data can take long sometimes
Richard
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Highly recommended Tugger is an excellent product with exceptional service & support
Excellent, I was impressed with the connectors and power BI templates. Was even more impressed with the service and support in helping me solve a couple of problems.
PROSOnce set up the connectors just work and the Power BI templates
CONSThere is nothing I dislike about Tugger.
Reason for choosing Tugger
It had the connectors for the systems I wanted to "Tug" and the free Power BI templates
Jeffery
Facilities Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
First class product
First calls, paradigm shift for us
PROS(1) Bridging to our operating system simPRO 8/10 (2) Standard generic free visualisations 7/10 (3) Bespoking visualisations they can share as part of their standard suite, 10/10 (4) Support 10/10 (5) Developing further products using TuggerApp 10/10
CONSNothing at the moment, as nothing has gone wrong
Matt
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Good all round solution
Works well from the start. Power BI Reports.
CONSNo visualisation for Scheduling API in the Power BI report for Clockify yet.
Zach
Facilities Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Business Intelligence Data Analyst Lead
Good
PROSEase of use and minimal maintenance or setup.
CONSNothing so far, seems to be doing everything we need.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Nice solid product with great customer service
Good
PROSEase of implementation and good customer service
CONSnothing
Erik
Accounting, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy to implement
Very satisfied, easy to use, although pricing is a bit high for a small organization.
PROSThe process was easy even if you do not have a lot of BI experience. And using the tokens/keys to implement the "tug" in other custom dashboards was very easy.
CONSFor a small organization like ours the price is a bit high since we just need to be able to pull data from our time registration system.
Reason for choosing Tugger
We use Harvest and they recommended Tugger.