Accuracy with insurance co-pays and minimization of collections has been our primary objective and this software has helped us tremendously

Denticon allows a small insurance practice to setup detailed plans and reduce collections burden. It cannot give you any more than you put in but tools are available.

While updates are frequent, there are some important reports that are missing such as for cleanup of unused plans, details of patients who have not been in the office for a period of time, and mass updates for these .. there are some user interface problems for plan setup but looks like they are actively working on this

I've always had good experience with Denticon product and staff.

I have appreciated the breadth of information this software gathers and the ease in asking for information to do analyses. The help staff have been very timely in responding to questions and finding answers for us.

The software is so comprehensive I feel sometimes I cannot wrap my head around what is included. I purchase this each month but I need to spend concentrated time to teach myself details about a question I have. Maybe being left behind? Or in other words, maybe having a overview video instead of a specific webinar topic available to the dentists who want to do specific analyses. The monthly cost for this software is at the upper limit of my preferred budget amount, but there does not seem to be an equivalent service anywhere that will match performance.

Very disappointing, in a nut shell Denticon over promised and under delivered. I'm looking at other options.

We have two offices and the ability to jump between offices with click has been great. Being able see patients between the two offices and have on chart that will record at both offices has been very nice.

Our experience with support has been terrible. We are almost 3 months in to this and e-statements are still not working. We have on going problems with the x-rays. The cost is less than other software system but the expense of extra hours spent trying to correct all the problems we are having is mounting. Also we are getting paid by insurance companies because e-claims are working but e-statement are not so patients are not getting their bills and we are not getting paid.

It's a very useful tool that let's us function at a much higher level than a small office such as ours otherwise could.

We'd been longtime Dentrix users prior to this -- leaving that behind and switching to Denticon was by far one of the most significantly beneficial changes we've ever made to our office operations. We would never even consider going back. We have found so many benefits and unexpected synergies in using Denticon -- and it seems like we're always discovering a few more. We are sure that it has been a genuine competitive advantage for us -- making it possible for us to keep-up and even excel in today's rapidly-evolving dental practice arena.

Sometimes I think less opening of new windows, less clicking through steps might be appreciated (but I understand that a lot of that is due to necessary tracking/documentation for security and accountability).

Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices).

So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it....

We have been on Denticon for 10+ years and have been able to see many of the beneficial enhancements that they have put out. They have been incredibly thoughtful and considerate of their clients throughout their development. We have converted offices from Eaglesoft, Softdent, and Dentrix. All conversions went incredibly smooth and staff transitioned very well.

Ease of navigation, reporting, conversion process, internal analytics, task managers for staff, and support. The system is web/cloud based so are able to access our information and imaging from anywhere. This is exceptionally helpful for our central billing office.

With any patient system, it is imperative to make sure to take the time on the front end in order to get the optimal end results and reporting. This is not a con but something that anyone looking to convert any system would need to be mindful of.

I really love identical software - When we opened our first dental office 5 years ago, I researched a lot of software. Before even becoming a customer, I was able to go and get a test account online and try it out! At the time (5 years ago )many of the big names did not have a way to check or use the software via the internet. Denticon is cloud based and I can check whatever I need to from anywhere. Easy to use, easy to train on and great when you add or close offices! I 've trained other dental offices on other software and the programs are not as user-friendly! I thought this was one of the best software programs on the market and still think that way today! I would highly recommend it!

Easy to use and train on. Cloud based. Scaleable. Good reports

That when you update an address you have to update it then save it and then go back and do it again hitting the update key. Doesn't have a patient confirmation feature built in.

Overall we have been pleased with Denticon and their software. We are able to continue to move forward with technology without being stuck with paper charts, or old ways of doing business. We are constantly evolving and Denticon evolves with us. The ability to access the software from all locations and continue business is a huge advantage over a traditional software program.

The team at Planet DDS is constantly reaching out to the users and looking to them for the improvements and usability of the software. They are responsive to all inquiries and their customer service is some of the best in the industry.

Because it is cloud based, if there are internet issues or server issues from Denticon side, the software can go down (rarely occurs though).

i honestly like denticon but it is second in my heart to dentrix only because tx planning on the mouth chart is a tiny bit easier to do in that aspect. but in denticon i usually tx plan in the tx plan tab not the chart which does make it easier to accomplish i also really like that its easy to plan out the tx plan stages with just clicking and editing. i also like that NP charts are easy to edit when its within families, and ins can just be like transfered over. its an easy to use software if one tames the time to play around with it

i like that denticon is very laid out (open formatted rather than closed menus) and has options for every menu/chart. im a receptionist and i really like that scheduling is very easy to set up and its effective in communication (the tile meanings) and that even charting (sometimes although rarely I'm called to asst.) is easy to understand pretty quickly

that sometimes when i copy paste appts. it messes my screen up and i have to do it over. or that like if i wanna filter patient scanned notes it doesnt filter each individual tab (thats like an addtional selection which is fine)

This software program for my dental practice has been foundational for keeping the patient records and financial records straightforward. The clinical notes section has more detail options than I presently use. The scheduling section is extremely helpful for tracking, planning and can be easily customized. Denticon webinars have been very helpful for explaining new and deeper aspects to the software. I have not had to hire 'trainers' like other dental practice software companies provide: Everything is available through the help portal. I'm very satisfied.

Very helpful staff for bringing existing patient records onto this platform. Great Help portal.

I wish there were more videos to help explain how 'deep' some of the functions of the software go, so I know how much more I'm not using.

I've used Curve, Eaglesoft, Dentrix, Open Dental, and researched and almost switched to Debtrix Ascend. Denticon is the least "Beta" of all the cloud/web based softwares. Don't be fooled by the archaic GUI interface, it definitely has more of the nuts and bolts of what is needed for managing the data needs of a dental office. I give a 4 out of 5 stars because it still needs some improvement. Training on how to get the most out of the software could be improved. I think they should provide a weekend course for all office managers/staff in order to ensure that users are using it properly and getting the most out of it. They are making improvements continuously which is great!

Web Based.

Sometimes slow server on there end. No as intuitive as I would hope. Some significant features can overlooked easily. Wish we had more one on one training rather than just videos on there help portal. User guide should be more up to date.

We can access it from anywhere which makes our lives much easier. No need for worry about servers

We currently don’t have any e-marketing available in our area for automated emails and texts which is a huge disadvantage and we have had to look at other softwares to meet those needs but there is just no way we want to run 2 softwares. We would very much like if Dentigram was available in our area as we would be happy to pay for it

We have been using Denticon software for years. It's flexibility is refreshing, ease of use is greatly appreciated and if ever we have any questions, technical support response is both rapid and thorough. We have been extremely pleased and recommend it to anyone who is overpaying for software that cannot accommodate a practice in the many ways that Denticon can accommodate a practice. The software has far exceeded my expectations and we have been using Denticon for over eight years. Their staff is professional and one of the best I have ever encountered.

Ease of use, flexibility, tech support

small screen shot

FLEXIBILITY DIFFERENT WAYS TO DO DIFFERENT THINGS. LOVE HOW IT WORKS WITH MULTIPLE OFFICES, AND I LOVE THAT I AM NOT SPENDING A BUNCH OF TIME ON NETWORK AND SOFTWARE MAINTENANCE. NO BACKUPS. SUPER EASY AND LOW MAINTENANCE.

SOME FUNCTIONS ARE HARD TO LOCATE OR COUNTER INTUITIVE. INSURANCE MANAGEMENT IS A LITTLE CLUNKY. WOULD LIKE MORE FLEXIBILITY WITH REPORTS. WITH OTHER SOFTWARE I COULD QUERY THE DATABASE AND PULL SPECIFIC DATA OUT.

Amazing software to people

The ease of use, features and support. There customer support should be praised they respond immediately. Knowlegable and helpful. The continuously update their software with enhanced and NEW features...

Nothing I am pleased with everything. for 10 years a great system

As our company continues to grow, so does the need for our practice management software. Luckily, the developers at PlanetDDS understand this and are more than willing to accommodate our personal requests to have the software "work" for us. Better communication, better features, more bells and whistles each time they release a new version. Way to stay ahead of the average competition!

Accessed anywhere in the world! Multiple locations!

Needing to click on the "refresh" button to update our schedule.

Major problem solved was the ability to handle a patient question ,view history, or look at an x-ray after hours from home or wherever I am at a computer.

I like having the server online. I can access from anywhere, home , phone etc. Also there are no backups needed as it is done by the company.

Texting capeabilities and group communication with patient base.

So glad we found this company. We have been using it since the beginning and have never regretted it.

Easy to use. Great instruction at the beginning to get you started. Awesome support system to help along the way and/or fix problems. Very receptive to suggestions for improvements. We have over 65 locations where we practice and as long as we have internet service, we have the service available. We also took advantage of using their partner in billing. Worth every penny and we get paid so much quicker. The management reports and daily production reports that can be produced as very helpful, as well.

None that I can think of at this time. Every con in the past has eventually been addressed by the company.

Denticon provides excellent on the cloud technology for our dental office.

I love that denticon offered our practice, a practice management software that offered on the cloud access.

What I like the least is that I have to submit concerns via internet

Denticon is how we keep track of all of our patients and make sure that we don't leave out anyone.

Denticon has a very user friendly interface which makes it easy to keep track of all of our patients and what they need.

A lot of the upgrades to the software cost extra, it would be nice to package it all together in one

Access from anywhere. Easy to use. Multiple office use is a bonus. Saves all patients information without backups.

Cost for marketing features should be included, with the cost of the basic software. I understand that anything not automated should have an additional fee.

Schedule and billing

Cloud based software allows me to be able to access software from different locations and offices. I like the mobile app to check my schedule.

Toggling back and forth to scheduler and Xdr can have glitches. Such as restorative chart dropping off.

The ease of use is great! Customer service is also great and response is given in a timely manner. The constant updates work very well in our office and make the software easier and easier to utilize. The training videos are extremely helpful and should we need more assistance, customer service is there and very efficient. The reports are laid out good and include all the information needed when reviewing.

It would be nice if there was a way to update and close a claim in a patient's chart with the press of 1 button instead of having to update and then go back in to the claim and close it.

after using it for over 10 years they tippled our monthly fees

online was something new 10-11 years ago

some features are not functioning. over the years a lot of promises and nothing was delivered

Well organized, easy to use, very comprehensive.

Not very cost effective for a small practice. No adjustment for minimal usage during covid shutdown.