Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.

Ease of use.. SMS templates.. chat bot feature.. call recordings

Settings UI could be a bit more user friendly.. but not hard to learn

[sensitive content hidden] are the people we have been dealing with and they are super professional and very committed to helping us become successful. I have worked with lots of software, SaaS, and support teams over the years and I can honestly say that Emitrr has a top-level team in place. very responsive to our needs, which are probably somewhat unique in that we are a local government helping Children a nd families in our community. We serve an area of 1.4 million people, so texting is an important part of our outreach. I highly recommend Emitrr to any organization.

There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis

Nothing bad to say about Emitrr. For a government agency of 45 staff and about 14 additional staff at our Family Resource Centers, texting thousands of people every month is a complicated process in itself. Emitrr has worked with us closely to iron out any issues we have had. Thank you!

this is an easy software to navigate while using other screens

it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.

First and foremost, the platform's compliance with HIPAA regulations provides peace of mind. Safeguarding client information is of the utmost importance, and this platform has made it so easy to implement a channel for confidential communication. Customer support is another area where this platform shines. The support team has been responsive and knowledgeable, promptly addressing any inquiries or concerns that arose during implementation and use.

One of the primary issues I encountered was the inability to add or modify contact information. The platform provided limited fields for basic details such as name and phone number, but I found it frustrating that there was no option to include additional information without importing it from a spreadsheet.

In a world where people rarely answer phone calls, texting through Emitrr allows for effective and efficient communications with our customers. I cannot imagine operating our business without it!

Emitrr makes it easy for our team to communicate with our customers via text messages. We love that everyone has access to see and respond to customer communications. We use it in the office daily and our technicians also use the app in the field so that all communication comes from the office number and customers do not get their personal phone numbers.

I cannot think of any cons with Emitrr. When we have had any issues or questions their customer support team has been quick to get us an answer!

[SENSITIVE CONTENT] and the team have been super attentive and try to accommodate all of my company's needs. They keep improving the software and add features upon demand. The software on the computer has all the features and the mobile has slightly less, so definitely recommend using it on the computer as an admin, but has all the features needed on mobile if you are on the go.

The yeam keeps improving constantly so I am sire they will have all the features necessary.

I like the willingness of Emitrr to take suggestions and quickly turn them around into product features. They are constantly evolving the product and making it better by the day.

The only issues we have encountered have been address by the development team. We have had some issues with our data that was imported, but not major enough to impact business.

Overall we have had a great experience so far. We are on this platform continuously for 10 hours each day, so the functionality and efficiency is really important for us to keep our business running smoothly. There was definitely a transitional learing curve, and a few bugs we are waiting to be worked out on the back end, but overall it is great! :)

Our favorite features are the ability to assign conversations and to close them. This keeps everything so organized with such a large amount of messages coming in all day.

There are some tweaks that we would like to see, just little bugs worked out here and there, but every time we mention something, it is quickly fixed or we are told that it is in the works of being fixed, so the developers are really on it to make sure that this product meets the needs of its users.

Wonderful.

Transitioning from another platform to Emitrr has been such a relief for our program! The ease of use is exceptional - we are able to do what we were doing before in a fraction of the time. The features are very useful to us, and although we have plenty of options to communicate with our center members. Customer Support is absolutely wonderful. Indrani, Deep and Anmol are prompt, responsive, adaptable and friendly. They are always there when we have questions and need support.

Some of our texts were sending in the wrong order - for instance, if we were sending an English message with English calendar, along with a Spanish message and Spanish calendar, sometimes these individual items would deliver out of order. However, this is not a big deal.

I was having issues with getting my sign in to work and your product support team was so helpful in getting the quirks worked out and getting me set up. A shout out to [sensitive content hidden] who was incredibly patient in helping me work this out and get up and running

Our team found this was a very easy softward to start using

Have not used it long enough to come up with any

Customer service, technical capability, uptime and client satisfaction are all off the charts with this piece of kit. Always getting better, and with a determination to become the very best alternative product in the market, Emitrr is the kind of business we should all be proud to run, and prouder to partner with to make our businesses better.

Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price. For the return on investment that you receive, this service is unparalleled and is ever-evolving based upon direct feedback from the users, something we've never experienced before in decades of business operations.

Emitrr is an ever-changing product. It will never be finished because it's always finding new and better ways to do things. There are technical challenges from time to time, but every time this team of superheroes comes up against a limitation, they just break straight through it and make the product better!

The nature of our business demands from us that we keep in touch with our drivers and customers at any part of the day, and we are able to do so with Emitrr.

Due to our previous software shutdown, our organization was forced to find alternatives for text messaging, Nova Lines liked the wide spectrum of features available for us to transition painlessly to Emitrr. Text messaging is easy to use due to its user-friendly interface and good organizational back-end of the contacts. The downtime for releasing the lines and transition was short enough since we are a 24/7 working business. Customer Support and our Rep([SENSITIVE CONTENT]) is taking care of any incoming inquiries and connecting through an instant meeting to assist.

You can't use as of now the customizable screenshot tool in-app(however, we are waiting for dev's to add this functionality)

One of the things that sets Emitrr apart from other services we considered is the amazing customer service. When we had trouble setting up a text campaign, three of their employees helped us, and their whole team worked very hard and very quickly to solve the problem and implement the campaign. Every question I asked was answered. They really went out of their way to be helpful and kind. This was especially comforting to me as a new user without much technical knowledge. I felt/feel that they are always willing and ready to go out of their way to serve their customers. I highly recommend them.

The dashboard is simple and easy to use. The tools contained therein opened up a whole new world of communication to our medium-sized nonprofit organization. We just started using it, but were able to reach so many people directly, which we haven't been able to do before. We will also be using it for student communication, which we are very excited about. I also love how we are able to interact with our constituents much more easily.

I can't think of any at this time... so far it is very easy to use.

Emitrr was a fabulous addition to our business as it sent customers appointment reminders and followed up on the service. It used traditional text messages instead of any social media service for all its task completions, which helped us penetrate even those customers who have not yet adopted the smartphone culture.

Emitrr is a fully automated intelligent assistant (almost like an actual human) for businesses in the local service. It can handle customer queries like service appointments, quotes, FAQs, etc.

In my experience, there are no downsides found with Emitrr and it works flawlessly.

Emitrr's team has done a great job of rolling out a product that is beneficial to practices like ours. They are also tremendously responsive to our feedback and input on how they can make the product even better for us. We are very impressed.

We don't have much negative to say so far.

The system is very user friendly. I love the ability to chat or call.

The set up of the actual number pad is fairly small. Also the star * key is not an option. I was prompted to press it for a call and it just was not present. I tried the other keys but they did not work.

Love it so far, and will recommend it soon in a Virtual Conference with lots of business owners so they can add this service.

The communication and customer service they offer, they listen to my concerns, fix any issues immediately, always great customer service, I have not stop making money even when I can not answer the phone.

Wish they would have a microphone to text when we are driving of can't write.

Positive! What a great, user-friendly design.

I love how simple the design is. Everything is very intuitive and easy to navigate. I appreciate that everyone in our office can see the messages that are sent, and that they can even be assigned to certain parties. We are able to work more quickly and efficiently due to this, if someone sees the text come in first, they can handle the response immediately.

The only complaint I have is that the yellow color does not contrast very much with the white, so sometimes it is a strain for my eyes to make out. It is a small problem though, as I do enjoy the bright color.

I have been very pleased with this platform. The site is easy to use, the Emitrr team is incredible, and we are able to save time on communicating with applicants by taking advantage of the platform's conversation feature.

Their customer service team is incredible. I've received answers to all of my questions within 24 hours of submitting my request.

Not Applicable - We are happy with the platform.

It's so convenient to have the option for patients to reach out to staff via text message at any time of day. The customer service is amazing.

I have very few complaints, any time I have ever had complaints, their customer service team has been quick to respond and they always offer a workaround or completely fix the problem.

Our transition has been extremely smooth. The Emitrr team went overboard helping us to get situated and function as normal on their platform. They also helped us to understand all of the additional capabilities that Emitrr has to offer. We have just begun to scratch the surface with their product.

We shifted from ZipWhip to Emitrr. They did a fantastic job of knocking off the basic features and functionality of the software and service we had been using for the last 6 years.

Not much. They are still working through some small bugs and are very responsive.

My experience has been amazing. The [SENSITIVE CONTENT HIDDEN] of the company have been very helpful in upgrading the tools when I suggest an improvement.

I really love the fact that I can maintain consistent customer contact even when I missed the phone.

There is nothing that I really don’t like about the software.

It good

It is efficient, I like the way it works

Have to contact company to remove someone off the platform.

Moving to Emitrr has been easy . Their relationship management and customer focus have been outstanding. They listen to suggestions and impement them quickly.

The integration of our data and processes were seamless. The software is intuitive and easy to use. The technical support has been superb. Our ideas for system upgrades have been heard and most have been implemented.

Would like ability to edit scheduled messages.

We have seen the same results with Emitrr if not better for mass text campaigns at a much better price than the last platform we were using. The support team at Emitrr is very eager to listen to any feedback and has implemented changes that help us very quickly. They make us feel like we are their only customers with the quick response rate!

The website is easy to navigate. It is nice having options for one on one messaging as well as text campaigns on one platform. Being able to move all phone numbers from our organization is great.

Emitrr has been working to add all features that we have asked that were lacking.