All EXACT Reviews
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Mowafaq
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Best Dental Software
Thank SOEI for your ongoing support of our clinic. We appreciate all your help.
PROSI find EXACT quite easy to use. Very intuitive. I enjoy using its basic and add-on features. They make my daily practice so much better.
CONSThere are a few things for EXACT to work on such as update OHSA forms (which I believe are already done in the new version).
laura
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2018
Superb in every way!
its ease of use support given ability to track everything in your practice reports that can be run
CONSis so sophisticated that its hard to be using all of its functionality to the max - it offers so much that we could employ one person just to keep up!
Hans
Management Consulting, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2022
Reliable accounting software with an outdated interface
For small business running on a subscription business model it is an easy to use accounting software
PROSReliable software Relatively easy to use
CONSOld fashioned interface Some functionalities are outdated and not very user friendly, but it works.
Reason for choosing EXACT
Ease of use
Reasons for switching to EXACT
No analytical accounting. No subscription feautures?
Frank
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2017
Very easy to use, especially on the menus and flexibility.
It's ease to use graphically, update on ACC and DHB more frequently, makes the claims very easy to do and almost immediate support.
CONSExpensive on support on monthly charges, would be better if we use less and could have discounted price.
Daniel
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Breathe of fresh air
We start as R4 and recently changed to EXACT (past 6 month) and it has literally changed everything. Customer support has been sensational - we were slightly worried at first having been on R4 for years, and I know EXACT is very different but we haven't looked back since, a little hiccup here and there in the data migration but we're already seeing improved business outcomes, really has been great. Highly recommend
CONSMore pricey than competitors but it literally makes up for that in business results. You get what you pay for.
Ravinder
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2019
Terrible customer service!
Absolutely terrible service!
PROSClever when it works! Reports are good on it.
CONSThe team at SOE and the product installation was terrible! Booked out days in our diary without doing their due diligence and then when they realised cancelled the week before losing us 3 days of business! Terrible attitude to this and all other problems we experienced.
Reason for choosing EXACT
Was convinced by the rep that it was a better product
Reasons for switching to EXACT
More features
Vaibhav
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Great software
Good support team, comprehensive software and easy online booking, great trainers and good recall system
CONSFew bugs like " failure of tool tips" pop up , needs a mobile app for online booking monitoring, ,,
Sheryn
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
Better than Titanium (no experience to compare however!)
Have only been using the program 10 months, have no other programs to compare it to other than 2 months of Titanium. Still finding out what it can do, as my role grows and develops I''m asking more from the program and Im learning what it cant/cant do.
PROSIts ease of use, good functionality, great support, clear (you ask for too many characters in this request)
CONSI find the reports hard to customize (you ask for too many characters in this request..............)
Geraldine
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed December 2015
Time consuming patient bookings and recalls a thing of the past
Since making the move to EXACT V11 in November 2014, we haven't looked back. Our recall rate has increased and is still increasing. Previously we mailed or called patients about their recalls with little conversion. This was labour and cost intensive. Removing this inefficient way of working has been huge for us.' We are impressed with the way EasyPost and SMS Recalls work complementing each other. It's incredibly effective and saves time because the patient response is handled by the system. It also reduces human error as the data is automatically entered into the system. At the end of the day this means our receptionists can dedicate time to more important tasks and providing exceptional customer service. We are also seeing a significant reduction in unfilled slots using EXACT V11. Failures to attend (FTAs) are minimised because patients have the flexibility to do their own online bookings. This along with the automatic short notice list function means valuable spaces aren't wasted.
Vendor Response
Hi Geraldine. Many thanks for your review! We are glad that you are experiencing the benefits of EXACT V11! Software of Excellence Team
Replied December 2015
Sabina
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2023
Practical medical software
As an administration support at that time it helped me with orientation in daily agenda of my boss. The management of tasks was very simple, also the environment of software was very pleasant and the functions were intuitive - there was no deep training needed.
CONSWhen some adjustments were needed, the communication with customer support was difficult and the charges quite high.
Amelia
Medical Practice, 2-10 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed January 2019
Great program, but poor support in South Africa
easy to use generate reports fast freedom to customize accurate dental charting, paperless option can do estimates and plan treatment
CONSbattle for days to get hold of a support person no reply from support on voice messages only one person that seems to be able to help at the end of the day and can't get hold of that person?
Michelle
Medical Practice, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Great dental management program
Have used several different products but like this software the best.
PROSEasy to use, easy to train, great graphics, easy payment screens, great practice management reporting, easy automation, great support staff.
CONSExtra modules and their price can be an issue sometimes.
Erica
Medical Practice
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2015
Dr Mike's thoughts
It brings the information on a patient together in a integrated and easy to use way. Links work. It seems logical to me the way to navigate around. SOEI Dental can sort issues in a timely manner generally.
CONSA few times the first level of support on contact can not deal with it & it takes more time to get issues resolved
Cindy
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed September 2015
Recall training
Having come from using Oasis, some aspects of Exact are great but some are so frustrating. Once you have had the training for Exact its good to know that help is only a phone call away. My recall training was done by Sam Bain and he was awesome, explained everything in a simple and polite manner. Keep up the great work Sam :-)
Vendor Response
Hi Cindy, Thank you for your review. We are very pleased to hear your recall training with Sam Bain was awesome and we hope you are experiencing the benefits of recall automation in EXACT V11. Software of Excellence Team
Replied September 2015
Lorraine
Medical Practice, 2-10 employees
Used free trial
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed September 2017
Pleased with the functionality
I like the whole features of the software, looks easy, and the dental charting and going paperless is great. Most especially the automated sending of recall without doing it manually.
CONSI having used a very simple dental practice software, I find it a little bit uncertain if I could use the whole feature of the software