All Lighthouse 360 Reviews
1-25 of 37 Reviews
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Amy
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Best program EVER
Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed a decrease in no show appointments since the patients would receive last minute reminders of their appointments. Our office had Lighthouse360 for several years and never once had a problem. A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.
PROSThe program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser".
CONSHonestly can not even think of one complaint.
Reason for choosing Lighthouse 360
We had Lighthouse360 prior to going to Solutionreach. We never had a complaint about Lighthouse however, Solutionreach offered a cheaper price. Or so we thought. Everything was extra money, it was so hard to navigate and figure things out. Once we signed up (they also make you sign a year contract where Lighthouse does not) we never heard from them again. We had lots of problems and it was impossible to get a hold with a tech. Where we NEVER had any problems with Lighthouse and if we had any questions we could get through right away. Biggest regret was leaving Lighthouse360.
Jennifer
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
Great communication tool
Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me maybe 10 minutes to clear the day. Lighthouse will even call patients without an email or cell phone!!
PROSTwo-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone!
CONSSometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before.
Reason for choosing Lighthouse 360
Price and features were the largest selling points for us. Weave was a close second, but our older employees had a really tough time figuring that out during the demo.
Hannah
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2024
Lighthouse 360 Was Disappointing and Dangerous for Our Practice
Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I wish we had started with a different software as this one caused constant frustration and reaching out to customer support, which was difficult to get ahold of.
PROSI did appreciate the ability to text message patients quickly and securely. This was very useful. Also, being able to check the schedule remotely from home was helpful.
CONSThe software was constantly crashing and wouldn't let me access the pages. I would have to clear my cache every time I used it. Multiple times the account would go out of sync, which would send out appointment reminders to patients who had canceled or rescheduled, leaving them upset and confused. Email campaigns are very limited in UX/UI and need improving.
Reasons for switching to Lighthouse 360
Lighthouse 360 was at the time more cost effective for the practice.
Shanell
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
I want to love it, but I don't
Overall it does a good job with patient appointment tracking, recare/recall and confirmation which has made our lives a bit easy. Customer service is amazing unlike what we experienced with our last software.
PROSIt is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.
CONSThe software does not write back into Dentrix the way that we were told it would. The paperless forms do not auto-populate the information into the family file nor does the form generate into the patient's doc center. They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing.
Reason for choosing Lighthouse 360
The promise of features/ dentrix bundle pricing.
Reasons for switching to Lighthouse 360
Weave's customer service was terrible, the functionality of the software was not a good fit for our office.
Aubri
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Game Changer
Our office switched from a postcard based recall system to lighthouse 360. Our schedule is full and communication is a breeze
PROSSo easy to implement into our practice. Very easy to navigate... makes our jobs so much easier so we can focus on other tasks
CONSCan be slow or glitchy at times. In the last 2 years, have had the software go down about 5 times.
Julie
Professional Training & Coaching, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great options not found with other companies!
Happy clients! I really like all aspects of the software! I have reviewed many software programs that are in the same category and this is by far the best I have seen. I like that it was designed by a dentist. I have been a fan since it was first created. The competitors can't hold a candle to this software. I recommend it to all the dental clients I work with. Their postcards are beautiful, bright and high quality glossy paper. You will not be disappointed, be sure to utilize it to it's fullest potential!
PROSLove how easy it is to customize their services to meet the needs of my dental offices, like having LH360 email the office on the day the patient is due, if they are not scheduled, so our office a personally call them. Patients really feel cared for and appreciated! They are impressed that we are not letting them slip through the cracks!
Alicia
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2020
Failed to send critical email Blast during the MOST important time--Corona Virus
Over all mostly helpful at the time we started, then less effective in preventing cancellations. Too many limitations on wording of messages. Templates are too restrictive. The worst failure is when I needed them the most which is when I needed them to help me contact patients about important, life-saving messages about the Corona Virus. So many other email blast services worked for others, LightHouse FAILED big time. There were not even apologetic about it and did not provide responses to my concerns other than a generic we are aware of it and working on it. I has been a week and half and no response.
PROSTexting capability to individual patients
CONSmail blast software is too cumbersome and does not have features to cancel an blast when it is not working. Customer service once I reported the problem was dismal, rude and uncaring.
Veronika
Medical Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Lighthouse for our dental office
Overall, Lighthouse has been a helpful addition to our practice and has made some aspects of patient communication easier for us. All the appointment reminders and confirmation texts, eliminated our need to manually call and confirm/remind patients which saved our office a lot of time.
PROSThe features that our office likes most about Lighthouse is the ability to send out last minute appointment availability when there is a cancellation in our schedule. We found a lot of people have difficulty scheduling too far in advanced due to their personal schedules so almost every time we send out a last minute appointment message, the appointment is filled. We also like that it lists out the responsibilities and tasks that need to be completed by both the front desk and the dentist for every day.
CONSThe feature that our office liked the least about Lighthouse was that it did not integrate directly with our dental practice management software so we have to send some messages to patients manually and that when we delete a patient from our practice management software, Lighthouse would continue sending messages to the patient until we inactivated the patient.
Samantha
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Good for basics
Able to remind patients of appointments and confirm/cancel. Able to send out mass emails to patients for promotional marketing.
PROSAble to remind patients of their appointments and send reviews Had templates related to dental that we could send patients to keep them in the loop of marketing and promotions.
CONSPatients were not able to schedule online. Software lacked features necessary in our practice.
Kelsey
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed January 2020
Yikes
Consistency. Having no feature releases made the ease of training new employees effortless (literally)!
CONSWe began using this software many many years ago. Since then, not a single feature update has been made. Very disappointing for the huge price tag.
Reasons for switching to Lighthouse 360
Price
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Overall Good Product
Price is okay, they raised it this year, but didn't add any additional features to reflect price change.
PROSEase of text messages to patients, our practice has seen a higher rate of confirmations and response with texting, and with LH it makes it very easy
CONSIt can be very laggy, and it will have glitches where it won't send out confirmation messages, but they don't tell you, they just let it ride. That's annoying.
Julie
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Ease of use
Like that we are able to text message patients to remind them to schedule appointments for outstanding treatment that is required
CONSOccasionally, the system goes down, and of course that makes contacting patients difficult
Allison
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Lighthouse 360
Nothing negative to note, seamless integration, helpful customer service and a valuable product
PROSThe product is easy to use and set up, it saves time, keeps patients on track with their appointments, reduces no-shows and allows us to communicate through text.
CONSThere is a competitor that is able to copy health form information that is filled out online right into Dentrix as well as all the other features Lighthouse offers. I feel like this is an attractive feature that may lead people to switch
sam
Medical Devices, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2020
It has been very bad experience with this software
very poor,
PROSconfirming appointments only, a lot of problems with sending Emails to the patients, NO COMMUNICATION with patients thru Emails (there Sever can not handle sending a lot of emails)
CONSvery poor customer service, long hold time when you call for questions, for last 2 month they have had a problem sending Emails to patients, and they have not fixed the issue as of now. DO NOT RECOMMEND THEM
Katherin
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great Product
Easy to use and anytime I have a questions they are always quick to help get it resolved.
CONSI wish I could have my patients sign a consent to stay opted in to text messages. The whole purpose we pay for this service is to be able to use it to connect with patients and giving patients in 2019 the option to opt out is annoying when I cannot contact them.
Reasons for switching to Lighthouse 360
We were having tech issues consistently.
Katelyn
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
2
Reviewed February 2021
Lighthouse 360 Does a Good Job, Fewer Features
Lighthouse 360 is good for what it is (patient communication software). Great for texting with patients and setting up a reminder system. For the same price, I found that I could get this same service from other companies, but with more features included, such as patient-review texts and paperless forms. Ultimately, after buying an office that already had Lighthouse360, we elected to switch to a different product to get those other features.
PROSEasy to use, user-friendly patient communication platform.
CONSWould like it better if it had more features, such as a patient-review platform and paperless forms for patients, included for the price.
C Nadia
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Good Communications software
Ease of confirming appointments is good; recall management is good; customizing reminder frequency is good
PROSAuto recall, appointment reminders, last minute appointment fills - works with macpractice dental software
CONSAbility to fully customize automated messages is limited Some functions not working with my management software
Reason for choosing Lighthouse 360
best integration with my software
Tonya
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Lighthouse works great for patient reminders and reviews
I like how it automatically sent review request ad how easy it was to create and send campaigns.
CONSYou can't access a lot of patient information through the software and I wished they offered phone integration.
Reason for choosing Lighthouse 360
Because it's one of the best as far as patient communication.
Heather
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Lighthouse 360 help me do my job more efficiently!
My overall experience with Lighthouse 360 has been very positive. I would definitely recommend it to any dental office!
PROSI like all of the features of Lighthouse 360. It is very user friendly. It works well with our dental software. It allows more time for the front office to work on other things. It allows us to be more productive as a whole.
CONSI have honestly not come across anything about this software that I do not like. It is very user friendly which is very important!
Krista I.
Verified reviewer
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2020
Easy and convenient
Lighthouse 360 has made it easy to communicate back and forth with patients via their appointments, new insurance information, updating address, etc. It is convenient because the whole team (both front desk and clinical) can use the system by confirming appointments and communicating back and forth.
CONSAlthough very convenient to use, there are still errors in regards to whether an appointment has been properly confirmed or not. (sometimes it says confirmed and it has not been). The monthly fee is a little more expensive than I would like to see but there are many resources involved in the service.
kristi
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Amazing software
We use lighthouse 360 to confirm patient's appointments and also stay on top of who is due for recall appointments. It sends out letters to over due patient's. This software is so useful!
PROSI love that i do not have to confirm appointments anymore. The software is so simple and user friendly. My staff loves it! I love the communication tool also. I can text my patients right threw the software.
CONSThere is nothing that i would change about this software.
Jennifer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Love LH360 and the online reviews it generates for our Dental Practice.
Increased revenue from confirmed appointments and less No Shows. Instant reviews sent to the web about our practice.
PROSThey are always updating the software and the new options for sending messages for cancellations is just amazing. The reviews keep bringing in new patients.
Anonymous
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2018
Keeps patients coming to their appointments, but not as full featured as some
Easily set up text and email reminders for your patients, so that they know when their next appointment is coming. Lighthouse integrates with the practice management software to let you know a patient has confirmed their appointment.
CONSLighthouse has gone a little bit downhill over the past couple of years. Support isn't what it once was. Sometimes, patients will get reminders for the incorrect appointment time! Once you do get support onboard, they do a good job. It just takes a while sometimes to get in touch. See alternatives before jumping onto Lighthouse.
LYNN
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Game changer!
We have cut down on reminder phone calls and no-shows due to this software. We have also increased scheduling our past due patients.
PROSReduces phone calls greatly! Also like that patients are reminded at the right times and through all avenues before we are asked to intervene. Completely eliminates the need for recall cards, which is a huge time saver as well!
CONSForms are not customizable, but they are very detailed and you are able to remove what you don't need.
Shantel
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Awesome Software
Love so many things about this software! It is easy to use and it makes life easier for everyone. My favorite feature is the one that allows us to send out a mass text when we have an opening in our schedule. It's such a quick and easy way to fill openings!
CONSI wish we could do a little bit more with reviews. Would love to be able to post to places like Yelp. At this point I haven't figured out a way to do that though.