Amazing product. Very flexible design and allows us to customize very easily.

Route Optimization. Driver APP, Driver on the way text. Automated assignment of drivers

Wish the software has the capability of handling multiple timezone within one account, We had to create multiple accounts for different timezone

This has honestly been a great software platform for our business. We looked at many competitors and options but Optimo Route was the best. Had all the features and more and the cost we right in line for a start up business. We will recommend this platform to everyone and appreciate the experience we have had so far.

We appreciate that this software has a tracking option and communication protocol. In the farming and delivering business communication is key and we are able to communicate with our customers and differentiate us from our competitors. Easy to use and very robust for the amount of money we pay. A great value.

We are not aware of how to integrate Optimo Route with our Wix E-Commerce platform. Integration would really help us save time but we don't know how to do this. We would like to have a better HELP or Support option in Optimo Route.

Customer service is very good and fairly responsive, but the product itself is unimpressive.

It's the best we could find, and it does the job well enough.

There are a number of improvements that could be made to this software, too numerous to recount here. And while the entire industry suffers from this, the fact that it's not married to live traffic data makes the software basically useless in terms of tracking driver effectiveness. Essentially this software is slightly better than just doing it through a spreadsheet.

Overall we are very satisfied with the performance of the software.

Drivers save time using the software and it ensures customers that their groceries are on their way. The fact that it integrated easily in to apple phones is great. Also helpful that you can download reports, and the driving delivery schedule.

Sometimes it is hard to know where to go if you need to make unexpected changes in a hurry. For instance if a driver needs to switch their navigation app or if you need to edit some stops.

The program is a great option for what we were looking for. The routing program that comes with our online platform is not user friendly, so I am happy that I found this product.

It has some very user friendly features along with the ease of use and set up with the App.

Adding a adjusting routes after they start should not have to be manually adjusted. There are times that I have to add quite a few stops and it gets very time consuming.

The experience was great. Domo was a real help for my while i was doing the testing and afterwards also. He helped the decision also

the fact that i can do the setup by myself and that the app is very intuitive

that you dont have a unit of planning smaller than the day. i have 2 shift per day and i have to split them using a workaround

Found it to be user friendly after a quick introduction

The ease of use and route planning ability

I haven’t found anything worth mentioning

The best part about this software is that it works. It does exactly what we need it to do, very happy with this tool.

Waiting on features like sms to client notification, and customer signatures.

All in all it is a positive experience with Optimo Route. I know some of the options I would like to see could be accomplished through their web api, but we prefer out of the box solutions. If you are looking for a simple cost effective scheduling software this is a great start. I do change the route that is automatic many times and I am ok with that.

We signed up with Optimo Route early on when they came out, price point is good when you have a small fleet. We utilize it with a rotating of 2 drivers at a time with 7-12 stops each. I use it mainly for the fact that I can send the route to the guys via app & e-mail. *Easy to set up *Easy to use once you get the hang of it *Great customer service on getting locations set up. We only use locations for our customers not customers. Most of our customers have a single location that we go to. *Some customization via custom fields (We transport chemicals and I wanted a way to put down which chemicals we transport. While I don't have a great way to do this I did do a work around to get it to work. *Mobile app for drivers *Online only which is fine with me *Live tracking of trucks - this feature works maybe 80% allot in my assumption has to do with network and users device quality. I use it to see how my guys are doing on their route and to get an idea when they will be back or if they are meeting someone else.

*Don't have a monthly calendar view or RSS feed - this is nearly a deal breaker for us. I would like to be able to share the schedule with my sales people via a calendar where they can view future deliveries. *They have a Depot showing up but it is unusable in the scheduling. Working with OptimoRoute we did come up with a work around. Minor inconvenience. *Routing doesn't allow you to take in account for Hazmat routes. (Not a deal breaker for us as my drivers know the routes and use it primarily for order of stops, and will drive the correct route if needing a hazmat route. *No mobile website or app for schedulers, only use on a tablet or mobile phone if you want to lose your hair.

We are solving the expensive cost of gas because we can optimize the routes and plan better to avoid excess of gas expenses.

The OptimoRoute system is suitable for our small company and easy to use. It's a flexibility system with access to a mobile application. The customer service is excellent and since we began using Optimo Route, we have a considerable improvement in our deliveries of product.

Some times I can't plan the routes with all my drivers because it takes only 2 of them but is not a big deal. Maybe we have something to change in the profiles of the drivers.

Overall a good product to conduct simple multi drop optimisation. Limited reporting available and limited ability for anything strategic. As our business had no optimisation capability it has proven to be very valuable especially in these times when costs and efficiency are paramount.

The software is very easy to implement and use. The mobile tracking element simple and effective and we had no problems with any drivers using it. The optimisation process is very fast which allows the user to create several possible what-if scenarios.

The location database is difficult to manage as it appeasr to add an entry everytime there is a slight change which leads to multiple entries for each location in the gazetteer. If you accidently copy or delete orders there is no "undo" button which can be disasterous when working to a tight schedule. We are unable to plan strategically as in our case I would need to create a large one-off schedule that would require me to add the number of drivers and add cost. As I only need to add drivers as a one-off this make it not cost effective to pay for a months worth of extra drivers. Operationally this biggest problem is hours worked does not include implant and explant that would apply to any driver. I cannot therefore use the system report to calculate hours as I am unable to add time for vehicle check, refuel debrief etc.

I appreciate the Live feature and routes. It's not as good at predicting the route as other programs I have used in the past but it's not bad.

I appreciate how easy it is to import my locations and custom fields into the web app.

Making changes to a plan already dispatched and replotting a new route based on those modifications don't seem straight forward. Also, some functions require repeated actions when it would be nice to consolidate. Example, If you select 4 locations and try to edit them all, if you unselect them from the edit screen, you can't do anything else. You have to go back to the edit screen after unselecting them from the route and then put them on another driver.

Long story short... We're a painting contracting company that paints 700 residential homes per year. To do that we bid on 2,000 projects per year in the Great Phoenix (Arizona) area. So, about 40 stops per week. Part of the issue is there are some time frame requirements for certain customers AND the Greater Phoenix area encompasses some 2500 square miles (6500 square kilometers). OptimoRoute has reduced scheduling workload by 125 hours per year ($3,125), miles driven by 3,000 per year ($1,500). This, along with the improved customer service and proposal turnaround time has given us an overall cost savings (or benefit) of $7,500 annually. When I call about a question or issue it is answered clearly and quickly (normally on the phone or within a few hours) or if it's a bigger request within one day.

Ease of use for both office staff and field personnel.

Nothing specific for us. I have seen multiple enhancements within the past 12 months that tells me the company is receptive to providing features based on customer feedback.

I love it...at the beginning of the pandemic, we had to pivot our operations to a delivery style food program. In the beginning, we were messing around with try to use Google and route our own journeys. There were so many reasons why this wasn't effective. I started looking for a better option- started with the free trial and was sold by the time it that ran out. Now we use it for all of our deliveries.

I loved that I could import the data for my deliveries directly from my website. It takes 2 steps- All you have to do is download the file from the website and then upload the file to OptimoRoute! The program then optimizes everything while allowing you to make customizations easily.

It has had a few glitches when I try to readjust routes that are in progress and drivers on the road lost their routes and had to work off of the manual sheet we print (from the program) which is handy to have for many reasons. That's only happened once... I don't' know why...most of the time it is very user-friendly.

Ease of use and the API was very easy to integrate into our software.

I believe the API has more features than the web dashboard does, I wish they would implement these. (Clustering Factor)

The software works, although it is quite expensive for small business like us, we really hope that there are pricing plan for small business like us who has lower volume shipment but needs multiple drivers.

Able to automatically route multiple drivers, persistent software updates, when it comes to questions, the support team does get back to us fairly quickly.

There are some small glitches, for example, our "depot" was always printed out as "New York, NY", although these can be fixed by contacting the support team, it was a bit annoying. But regarding the "Route Balancing" function, it is a weird one as sometime it works, and sometime it doesn't.

Brilliant customer service. Had a video call to Learn how to use the app for my business. Very easy to use and great communication from the developer.

I used to spend hours typing every address each night and now with OptimoRoute it’s just the click of a button letting me get to bed earlier and saving me hours of work. I upload my addresses, sort them and export them - soo easy

I’d like my driver to be able to re-sort and optimise when out on the road. Hopefully this will be a feature coming soon

Fairly way to use. Live tracking. Route planning works well.

Can’t cancel a delivery mid-route. Expensive to send sms to customers. Not always intuitive.

Optimoroute performs the role of allocating 50-150 destinations for a driver in a day in a simple and easy way for the person allocating the route and then sending to the driver.

Program is direct and does not include unnecessary functions for our use. Able to calculate the route at a high speed.

Would love that when you send an email of the route to the driver it would attach a picture/graphic of the route that is to be driven. So they can refer back to the email just to see a snapshot of the following stops.

We are solving our communication with customers and the real time of arrival versus best guesses. We are also able to monitor our drivers more closely and know if they are deviating from our planned day. Additionally, we used to overbook and now we can avoid that by seeing how long the routes are and if what we need done is even possible within the time frame given.

We love that it puts all our pick up and deliveries in the correct order and gives us times. The BEST feature though is the real time tracking! I can call our customers and give them up to date times throughout the day if we hit traffic or or ahead of schedule. It has completely changed the way we communicate with our drivers and our customers. It also helps us form the dreaded "over-scheduling".

It is not able to differentiate between the fact that our truck has to be empty of our deliveries before we can pick up but that is I think unique to our business. If not, that would be a great software upgrade!

Good basic product et themselves down with support - could be amazing if done right

Price and the range of features matched my needs

user interface, a lot of things are not intuitive and could be done a lot better Biggest issue is I had a huge surprise bill with texting, tried to get help from support and only got one reply and then after that no one replied to messages, the bill was way more than it should have been and it never got resolved (due to no response). My business I growing massively and I am actively searching for alternatives all due to lack of support when needed

Wonderful! Very easy to use and track drivers!

easy to use for drivers. easy to add stops last minute and reroute!

when marking as failed, should have a choice of reasons or somewhere to type as to why delivery failed.

great software havnt found anything that does what it does for the price

Like the fact that i can add drivers with a couple of clicks and separate a large list between multiple drivers along with changing there start and stop locations

its hard to move single stops between drivers without being very careful

I am able to quickly and efficiently route dozens of work locations for the day. I can specify a time window for individual stops if I want to. I can start and stop at the same location, different locations, whatever I need to do. I spend far less time route planning now than before I used Optimoroute.

Learning curve is very short. I simply import my list of stops for the day and the software does the rest.

So far the only problems I have encountered were of my own making.

Amazing

They are always willing to change up software when our business is in need of something.

For a while, we could not do straight line routes, but they fixed it!!