All Tookan Reviews
1-14 of 14 Reviews
Sort by
Md Abdul
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
This is an awesome for taxi booking
I am benefited very much. I have Taxi service business so I need an online taxi booking software after searching the internet. I got it. I checked that it is a perfect software for online taxi booking and easy getting for customers. I have set up my account very easily. Realy I got a unique software for my online Taxi Business.
PROSThe software is for online Taxi booking. With this software, you can book Taxi anywhere. If there any driver is available for the trip he will knock on your call. This is like UBER. This is called as ubar clone taxi booking software. This is also for a good opportunity for car rental company. The car rental company can use the software from any location of the world.
CONSThis is a unique software for Taxi booking. The car rental company will take a part from Tokkan company for using the software. There has a good pricing policy. Any car rental can take them at a little cost. The cost is based on per trip. So if anyone wants to do Taxi service online business, he can take the software from an online download. Also, a driver will download the software and user will download the software from internet. Then everybody will be benefited.
Vendor Response
Thank you so much for sharing your feedback with us
Replied July 2021
Alex
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Great plataform!
I use tookan as the point of sale system for my business.
PROSI like to have my shipping information on a single platform and have quick communication with my client.
CONSCurrently I have to manually download the information from the database to connect to other services like datastudio or google sheets.
Reason for choosing Tookan
for the sms and map settings
Vendor Response
Thank you so much for sharing your valuable feedback with us
Replied July 2021
Sadid
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2021
Horrible for anything useful, OK for a very small business with limited needs
It does the job if your needs are veeeery veery basic. Like, you just need to keep a record of deliveries (but you're better off using Excel for record keeping than Tookan). This software is plain old horrible if you're anything bigger than a small business as it is absolutely not reliable and crashes almost all the time, one way or another. Something is always broken for some reason.
PROSThe dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features
CONSWaaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue. You ask service to help out and they'll "get to it". They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers. The booking forms? Barely even works half the time. Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!!
Reason for choosing Tookan
It was the first one I looked at
Vendor Response
Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@jungleworks.com
Replied July 2021
Karthik
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Cost Effective Software
Relaible platform for delivering our products.Order tracking is ver easy.It saves time & effort.
CONSNeed to improve customer support services. They aren't a flexible customer support.
Vendor Response
Hi Karthik, we are glad that you like the product and we will work on your feedback.
Replied January 2024
Pennye
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Routing Software works well
excellent
PROSIt's ease of use and the ability to set various filters to scale the routing based on time or distance.
CONSI added the ETA routing but it did not account for traffic when providing the times for arrival.
Reasons for switching to Tookan
Expense
Vendor Response
Thank you so much for sharing your valuable feedback with us
Replied July 2021
Mahmoud
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Incredible team support and perfect software
I am having an e-commerce and on-demand delivery company. The software is up to my expectation.
PROSThe company staff are friendly especially [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They have been of great help to my company. The scalability of the software is another good feature though limited.
CONSThe price that comes with add on features. If they can provide a subscription based modules with the initial subscription that will be better. The experience with the company depends on the managers you deal with. Initially the previous managers were just doing their duties. However recently I have been dealing with [SENSITIVE CONTENT HIDDEN] who has been a great help ready to answer all questions and help with solutions combining his knowledge and experience of the product. I would say my experience with Tookan has been great since he has been my direct contact
Reason for choosing Tookan
Ready available. Tested and readiness for operations.
Vendor Response
Thank you so much for sharing your valuable feedback with us
Replied July 2021
Michael
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great product with amazing support
The Tookan team is amazing and the product is very powerful. We have looked at more than a dozen other products and believe Tookan is the best product out there.
PROSOur most important feature was the ability to white label. We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing.
CONSOur requirements are becoming more complex which will require a significant amount of custom development and dedicated instance. The cost for this will be high, but it will still be much lower than if we were to build our own. Our recommendation would be to allow for more customization regarding the task functionality out of the box. Offering different templates for the agent app would be cool too.
Vendor Response
Thank you so much for sharing your valuable feedback with us
Replied July 2021
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Tookan Review
Overall good experience.
PROSThe well designed dashboard, and menus intuitive menu layouts make for easy operations. Role based access allows admins to create teams based on responsibilities. The API
CONSCertain features require more work with the dev team to get working properly. However, the support team does help, as well as the community where you are able to ask questions from experts.
Adi
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Reliable applications. Good value for money
The applications was easy to use. Although it could went on idle and csv uploading conflicts, it is great if you're looking for the most basic tracking platform out there
CONSThe server always have connection issue regionally that may provide last minute headache particularly when one try to get a bulk task uploading (csv)
Vendor Response
Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@jungleworks.com
Replied July 2021
Roja
Education Management, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Cost effective software
Their dashboard was awesome.veey use friendly software. Integrating with another software is very simple.Free add-ons most important thing.customer support also good.veey cost effective software compared to other.
CONSI don't have any issues with tookan.and also they giving a lot features.
Olasupo
Entertainment, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Tookan review
Live tracking of agents and location amd easy dash board
CONSDifficult to get invoice in does not exist
Vendor Response
Thank you so much for sharing your valuable feedback with us.
Replied August 2021
Dario
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Padrino
It’s good software, support is great. Could be good to do some better GPS system.
PROSEasy to use. Connecting with other softwares is great.
CONSAuto allocation is not working properly for delivery service that we use.
Vendor Response
Thank you so much for sharing your valuable feedback with us
Replied July 2021
Gary
Internet, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Tookan Experience
Overall positive experience and functioning platform.
CONSWould like to be able to send out multiple hauls at once.
Vendor Response
Thank you so much for sharing your valuable feedback with us
Replied July 2021
Ahmed
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
A Matchmaker
Fosters the flow of value by making connections between producers and consumers, and leverages that data to facilitate connections between them.
Vendor Response
Thanks for your feedback Ahmed
Replied March 2017