All Gavel Reviews
1-25 of 41 Reviews
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Allen
Verified reviewer
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Gavel has been a game-changer for our workflow automation!
Prior to Gavel, our client intake relied on PDF forms that required a lot of manual manipulation and weren't the easiest to update. Talk about a time and energy suck. Plus, our confidence in using our forms began to wobble as there were new questions that we wanted to include as well as existing questions that we wanted to adjust. And oddly enough, our forms became buggy which didn't make for the best client experience. So this put us on the hunt for a new solution which led me to [sensitive content hidden] and the Gavel team (Documate at the time). Everyone was terrific. After pulling the trigger and making the switch, we haven't looked back. Goodbye clunky old forms. Gavel for the win!
PROS3 standouts: (1) A secure client portal that has dramatically improved the efficiency of our intake workflow; (2) The ability to easily and instantly update the data we collect; and (3) The AMAZING CUSTOMER SUPPORT!!!
CONSMy only gripe is that we didn't implement Gavel sooner. ;)
Peter
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
The best legal document generation software I can find.
Excellent product and support. Second to none. Always a pleasure to deal with Gavel.
PROSA very powerful and easy to use product. Touted as a no-code product, but the code option is remarkably easy to use in any event - I choose to write my templates by using Gavel's syntax, and I have never used any syntax or programming language before for any purpose. Very sophisticated and powerful template creation enabling the output of very complex documents, or on the other hand the simplest of documents if that's what you want. Links to interviews can be accessed by clients, so they can fill out the forms for immediate document generation for the client, or for initial review by the solicitor.
CONSNone really. Some requested features have not been introduced, but Gavel are very responsive to customer feedback, and I'm sure desired features will be included in time.
Reason for choosing Gavel
For all the above stated reasons. No other products seemed to have similar features.
Reasons for switching to Gavel
HotDocs too complex for a working solicitor not familiar with code. Support became poor.
Joy
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
A great solution for automation
Our client intake which previously took 1hr+ now takes approximately 15-20 minutes. Documents that we previously had to spend time changing pronouns and tenses can now be updated with the click of a button. We are new users, so we are still discovering benefits, but so far it has saved us quite a bit of time.
PROSOnce it is set up, it's such an easy way to complete client intake and automate documents. Specifically, the intelligence of listing items and changing pronouns has been incredibly useful.
CONSThe implementation is a process. Identifying the questions you need to ask and inserting the code into the relevant documents can require a bit of troubleshooting and computer coding knowledge. Luckily, the support team is extremely helpful.
Reason for choosing Gavel
Documate was more functional with pdfs.
Makiko
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Gavel review by builder and user
We appreciate the availability of Gavel. Both the standalone Gavel and the Gavel integrated LegalServer are critical programs for our daily use. As both a builder and user, I found Gavel's forms and templates intuitive and easy to create or use.
PROSFirst is saving staff's time to create/generate forms. Second is collaboration with applicant to obtain information. Third is that customizable forms and templates which expanding the area using Gavel ( we are using Gavel for internal forms not only Legal forms, such as leave request, Mileage reimbursement form etc).
CONSCon is that I can't find any cons about Gavel : )
Reason for choosing Gavel
LegalServer integrating which is critical role for our staff generating the court forms.
Reasons for switching to Gavel
Due to cost and our specific needs, we initially used it on our in-house server. However, since we've transitioned to cloud-based solutions, they no longer offer an option that suits our requirements.
Josh
Financial Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great product & customer service
Documate is exactly what we've been looking for to streamline our previously inefficient, manual drafting processes. The product is both powerful and intuitive, and the Word plug-in made automating our existing templates a breeze. Their customer service has also been above-and-beyond, and the online documentation is thorough and helpful (including video guides). Overall a useful tool, made by a good company, and at a very reasonable price.
CONSNothing significant yet! Down the road I'd love to see more service integrations (e.g. to input data from other form applications, or output documents to a cloud drive). But that is not a critical feature, nor one I was expecting.
Reason for choosing Gavel
Advanced features, user-friendly design, and nonprofit support
Eyüp
Financial Services, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Documate EO
I can easily do most of the things I used to do manually.
PROSIt's very functional in almost a lot of ways. The tools are very practical, the templates are beautiful
CONSIt's really hard to say anything bad about this software.
Reasons for switching to Gavel
Some of its features are much more functional and useful.
Lorrie
Verified reviewer
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
No programming skills required
Aside from the features in the application itself, the customer service is amazing. The team is constantly working to add features that add convenience and save time. The product is extremely easy to learn without having any sort of programming skills. I would offer that it probably has one of the most user friendly interfaces that I've seen. The Gavel user community is extremely helpful in Gavel's Slack channel and there is an abundance of helpful resources on their website, as well as in YouTube. And when I say their customer service is amazing, that's because if you can't find the answer in the existing resources, their support team is quick to help. Any time I have reached out for support, I hear back from someone on their team within 15 minutes or so.
CONSAlthough the Word add-in allows you to insert variables that were previously created in the workflow, you are unable to create variables directly from the add-in, on the fly. Although it doesn't take very much time to switch back and forth between the applications, it is the only thing I can think of that I have seen in other applications that would be a bonus in Gavel.
Megan
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Gavel Minimizes Time Spent on Document Creation
Gavel is an all around fantastic software to minimize the time needed to create legal documentation. With ample customization options and the easy no-code environment, even small law firms can take advantage of the efficiency opportunities and cost savings Gavel has to offer in their day-to-day operations.
CONSThe price point for advance features can be costly to smaller law firms.
Jens
Legal Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great tool!
Excellent product and so nice and friendly support staff. We are long time users and are very happy with the team @Gavel!
PROSGreat and easy tool for automation. Best support staff - always friendly and eager to help.
CONSWe are waiting for a few features and hopefully Gavel will launch them shortly!
Mike
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
We love Gavel.
Gavel is robust enough to handle everything from intake forms to complex commercial agreements.
CONSGavel is probably best described as a low code solution, not a No code solution but learning a little code is worth the effort.
Ruby
Verified reviewer
Legal Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
More powerful than I expected and easy to use
Overall, the software is powerful, can accomplish almost anything I threw at it, easy to use, and great to put in front of my clients. It's seamless, and they're always growing and adding new features. Very customer-focused company.
PROSGavel is incredibly powerful. I have looked at multiple legal automation software providers, and Gavel really rose to the top with its functionality. The goal of automation is to get my docs to almost 100% before I do the final review, and Gavel did that for me. There were so many small features that I didn't think about (like nested repeating items) when I was initially looking at software that were easy to set up on Gavel. Also, the customer success team really cares, and so does the founder.
CONSHonestly, I am struggling to come up with something big. There are features that I wanted when I did my demo that they had by the time I signed up. They have a customer wishlist of features that it seems they actually execute on.
Dennis
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Well designed for document creation and automation
Well run company with a very, very bright future.
PROSI like Gavel because it has a robust set of tools for logic in both workflows and your target templates. The paywall was something I had to have so I didn't have the hassle of billing and collecting. The customer support is the best.
CONSThere is some room for improvement. For our particular use, advance math functions and the ability to require signers to input text during the e-signature process.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great software for litigators to automate retainers, discovery, and template-based pleadings
I (and especially our paralegals) are very happy we found Documate. We've saved a ton of time, and it's worth the monthly fee times 1000. Because it creates a web-based app, we've also considered rolling this out as an intake or document generation process for our clients - the interface is clean and mobile-friendly for that purpose, too.
PROSI have used other document automation software, but they've been clunky, hard to use, and ugly. Documate is exactly what our firm was looking for. It was very easy to automate our documents; it keeps our formatting exactly as is (which is important for pleadings and documents with logos and footers); and it lowers human error.
CONSSo worth it. I haven't had any cons in the first year of using it. I even had a feature request that they added for our firm. Great customer service.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Very powerful tool for complex document automation
Before we started using Documate, we were manually drafting documents with MS Word, which wasted thousands of hours of employee time. If you need a robust document automation or document assembly tool, Documate may be what you've been looking for.
PROSOur company uses Documate to generate a variety of contract sets. Because no coding knowledge is required, we were able to set it up very quickly. It allows for quite a bit of complexity in formatting your documents, adding conditional logic, and setting up complex calculations. The system passed our high privacy and data security requirements, and they set every user up on a dedicated instance, which is crucial when you're dealing with sensitive legal information.
CONSWe love Documate, and it's hard to think of any cons. Whenever we have had any "wish list" items, they've been quick to add features. The customer service is excellent.
John
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Gavel review
Very satisfied with my overall experience.
PROSFor someone with limited coding skills, the Help desk is first class!
CONSUnderstanding how to code a sophisticated workflow can be challenging.
Reasons for switching to Gavel
Gavel has more functionality than The Form Tool and Community Lawyer
George
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Must Have App for all law firms - Highly recommendable!
Great 10/10
PROSUser friendly and powerful. Easy to use and friendly.
CONSAdd Chat GPT would be great. I hope that more customization would be coming
Vendor Response
Thank you so much for your wonderful review, George. We're so glad you love Gavel and that it's been so easy to use. We're also always adding new features, and you can check them out on our product updates page here as well as our newsletter: https://www.gavel.io/resources/gavel-product-updates
Replied August 2023
Nick
Law Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Fast and easy legal docs
If you need fast and accurate documents, get Gavel!
PROSThey make it fast and easy to get perfect legal documents. Every. Single. Time.
CONSThey deserve more credit for the work they do for firms like ours. Can’t image our practice without them!
Tika
Verified reviewer
Performing Arts, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Using Documate for my small business, and it seriously speeds up document production!
Great tool to seriously speed up document assembly and form generation. It's also Mac friendly and works on all browsers and devices.
PROSThe program helps me generate agreements and price lists for my event planning business. It was to set up, because it requires no prior coding experience, and it's saved me so much time. Now, I send the link to my web-based "interview" to my clients, and they fill out all the information on their end (which they can do on their phones). There are many customization possibilities, but I set it up so they don't see the final agreement right away. Instead, I get an email with the completed document, which I can review and send back over to them when I'm ready. Really great tool for small businesses who don't want to be bogged down with document generation.
CONSNone really. They market mostly to legal, which I think they're expanding out of, but they have been incredibly supportive in helping me set up a process within my business.
Ezequiel
Verified reviewer
Law Practice, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Gavel is our ally in Brevity
Astounding. I would never change Gavel for document automation
PROSThe product is extremely easy to use and the interface is great not only with the document automation, but how the form is presented to the client.
CONSNothing really. I do want to see Blueprint (the AI feature) work in Spanish.
Arisa
Law Practice, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Stellar client experience for my law practice
I use Gavel as a document automation platform for my internal practice, but also as a client intake and portal for my clients. They are able to log in and fill out data requests and tasks that I have for them, but then I get all that data and can pipe it into the docs. I have not seen another platform that is this powerful on the doc automation side and can also make it easy for me to run my practice. Great software.
PROSThe best combination of robustness and ease. Gavel has been a game changer for my law practice, allowing me to generate document sets in a fraction of the time, and it was easy to set up. Just great software all-around.
CONSWould like to be able to communicate with my customers through their client portal with in-app messaging. This is a feature that I understand will come in the future.
Vendor Response
Thank you for your wonderful feedback! We are so happy to hear about Gavel's impact on your practice and your clients. Reach out to us anytime if you need anything.
Replied August 2023
Tadas
Computer Software, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
From a non-lawyer: Gavel is great for contract management and document control
- Versatile for non-legal tasks like contract management and document generation- Intuitive and user-friendly UX that doesn't require legal expertise- Constant updates and feature additions, with a responsive customer service team
CONS- Lack of in-app messaging for client communication
Anonymous
10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Does Everything You Can Think Of
We have com-ple-tely (!) automated all our template based work. I never thought it could be this good.
PROSVery flexible product that can take data and generate documents in a multitude of ways. Has saved us so much time and money and allowed us to scale our work.
CONSI just hope they stop advertising so our competitors dont hear about them...!
Anonymous
10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
Very intuitive and powerful document automation and expert system
Documate is the most robust system and the only one that could satisfy our security needs. I started using Documate for legal documents, and then realized how much more power and capacity it has, so I'm now using it for my projects, HR documents, and pdf forms we need to complete. It's been a game changer. They were able to set up SSO and the API has allowed us to seamlessly integrate with our current systems.
CONSIt took our company too long to find them in the first place!
Hoda
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Secure software with unmatched functionality
We use Documate daily, and it's proven to be a reliable and necessary part of our business.
PROSThe automation is great - easy, clean, and the formatting looks great. But what's most important to us (in the medical field) is a secure platform with a dedicated database that segregates our data on the web. Their team was helpful in setting us up with an Enterprise account and explaining exactly how data privacy, security, and data deletion can be set up according to our specifications.
CONSDoesn't have themes or color options. Though they allow you to insert those yourself with CSS.
Susan
Law Practice, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Documate Has Made My Dream Project Possible
Saif in tech support is very personable, and it was fun working with him to learn the basics of the software.
PROSThis software is very easy to use. The coding is simple and intuitive - it's actually fun! I was able to turn a complex contract into a simple and easy to use questionnaire. The technical support is terrific, and I was really empowered to create the form I needed to populate my contract correctly.
CONSThere are no cons. This is some of the easiest software I've used. If learning Excel is a 7 in terms of difficulty, learning Documate is a 1.