The scenario builder concept is brilliant and much of the user interfaces were accessible and not terribly daunting despite how feature-rich the software is.

Dashboards are visually effective for me. I like how Bloomreach is innovative and following, maybe even setting trends we can explore and take advantage of. Bloomreach listens to our feedback.

The dashboard is easy to use and full of features.

We changed our media planning and the campaign became more effective. Pros: Easy integration and we didn't need in-house analytics specialists.

I like the ease of use of the asset builder and the email builder. Scenarios as well are logically laid out and I have throughly enjoyed the course I have taken through Bloomreach Academy.

I have an amazing experience with this platform. I keep learning every day and the Customer Support agents are very fast and helpful.

Lots of features, easy to use, fast customer support.

We are currently using Hippo 10 and we have a constant problem with the CMS freezing. In addition, this version of the program seems pretty limited in terms of templates.

Hippo was extremely difficult to implement and to do anything an ordinary CMS would do, you basically have to build new components, which is a difficult and counter intuitive process.

You don't know, when a user uninstalled the app. We have tens of millions of users and it's difficult to dig out insights.

Exponea saved us a lot of money and helped us win two Effie awards.

They have a drill down and it is awesome. Overview and filter of funnels.

Easy to understand, versatile, logical improvements. Insightful consultants, happy to help.

Prior to my current position I had never used a CMS before and I picked up Hippo within a week. I also appreciate the dedicated customer service that we have received so far.

I've been using Hippo for about a year now and some parts of it are easy to use and others are more difficult. After we had components added, it accomplished more.

With Exponea we can easily design and execute also complex personalized scenarios for long-term user lifecycle management, and the like.

That was the only way we could reverse negative trends in their media curve. Waiting for administrators would cause fatal delays in each of their campaigns.

Pretty straightforward, bugs are quite uncommon. The ammount of tools that has integrated, it's quite complete an a very powerful tool.

Advanced analytics of sales funnel based on occams razor. If integrated intelligently, not blocked by tracker blockers.

I have been using HIPPO for close to 5 years now and am very pleased with the product. The use and versatility of the software is amazing.

Bloomreach has been a great tool in getting us improving our system.

I am satisfied with this tool. It has many great feature (some of them we for now do not use but I believe we will integrate it soon and start using it).

Clients have problem to identify which department's budget to use for analytics services.

We get a lot of useful insights on our data. So the only thing I can say is great thanks to all Exponea team.

Simultaneously, Bloomreach is too complex which makes it difficult to focus on our efforts.

We have tried several world class companies, but all have failed, most because they were not able to work with such a huge user base.

The data analytics dashboard and options are limited.

Extremely easy to use, everything is intuitive, the templates are responsive and the customer support is superb. Very powerful tool far beyond expectations.

I love the flexibility of the tool. Documentation is very helpful.

Their support team and account managers who we worked with were all fabulous, responsive, and knowledgable.

No migration from Mixpanel. Few automatic properties are missing, but its not a big deal.

Be careful during integration part (if integrated badly your data will make no sense).

We are also able to use Bloomreach throughout company from call centrum to our board management. As for data collecting/reporting or for better customer care.

Their support is amazing, we have received help every time we asked in minutes, they have even implemented on the fly stuff we have needed.

Definitely worth the money. But surely talked to them about your concerns to see if they are the best company for what you need.

Bloomreach - a fantastic CRM tool that'll improve your marketing comms strategey.

Not being able to compare one device against another device side by side is a bit of a headache. Mapping is very difficult for an average user even with Admin access, it causes a lot of grief.

Analytical insight into our website to gain knowledge into customer user experience.

Overall, i love the platform. Its easy to use and when I am curious about finding specific metrics, i am always able to get them quickly and efficiently.

Very powerful visual representations of data - making it clear, easy to interpret and impactful. Responsive and engaged customer support team.

Contentsquare really helps bring data to life with visuals that are easy to understand and use. This is important when sharing analysis with other people to keep the data engaging.

The alerts module is not very customizable, and often I receive “false alarms.

Coren, Debs and the team have been really useful as well providing guidance and help along the way.

With the metrics I gather using the tool, I am able to make updates and execute certain changes on site that in the end benefit the customer as well as increase our conversion rate.

This tool has been a great resource for locating customer friction points across our site and continues to help with brainstorming new ideas for A/B tests and overall site optimizations.

Wish internal adoption was better - 30% due to tech integration issues, 70% due to internal challenges.

A really positive experience using a tool that helps my team and I make informed decisions. Support is always exceptional.

Some of the different areas within the tool can be inconsistent in layout/functionality which confuses users.

I really like how you are able to play out the customer journey, from acquisition through to last click, gaining valuable insight throughout.

Ease of use, exceptional customer support and great visualisation of website analytics. Simple presentation and analysis of complex information.

There are some glitches that I sometimes come across, which can be frustrating, e.g. when you are part way through doing something all of an error message will appear.

Very easy to quantify you GAINS in money. Empowering the business team to test hypothesis quickky, without IT.

So overall this has meant greater visibility of website performance and richer understanding of behaviour.

It's a great tool, essential in customer experience analysis. Their different platforms are very intuitive, the e-learning platform is just great and their support is of excellent quality.

Customer support - strong analytics teams to make us increase our level on the solution.

Very useful tool, the layout is super easy to navigate and very user friendly. By using Content Square it backs up opinions made and we can see how the customers interact with our website.

Being able to see directly how every element of any page affects the customer journey is just amazing useful in making key strategic UX decisions.

Great Product for Insights into your Customers.

Content Square is very easy to use. I find it most useful to dig a little deeper when looking into results for experiments.

There isn’t much really to fault about the software.

The employees that I've dealt with are genuinely helpful and want to see you succeed. Everyone on the ContentSquare team seems to be knowledgeable and responsive.

Training sessions have been fun and informative, and support has been great through the first week and months of teething issues.

Some features are missing (cross domain behavior, limit the access to the data based on the user profile, App coverage...) but are in the 2018 roadmap.

Great platform for analysing customer behaviour.

We've used CS on countless use cases and it has made our insights more effective. The best part is also being able to quantify the impact which has really upped our level of reporting & insights.

The UI is interesting and engaging and the tools are generally quite intuitive, with lots of features able to be figured-out if unsure.

CS is key to shaping and optimising UX, CX and ultimately business performance.

Mappings and keeping them up to date can sometimes become a pain, but not a massive issue.

The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.

Ability to integrate with AB testing tools also helps us provide additional insights as to why a test version performed well or poorly.

Issues around bugs found across the platform. Not show stoppers but can be frustrating when using day-to-day.

US Dollar

We want to help you to make full use of our tools so that you're set up for winning from day zero.

Bloomreach connects the dots between the core parts of the commerce experience to engage, inspire, and convert your customers for life. Welcome to true personalization— finally.

Bloomreach focuses on the foundational elements of the commerce experience by putting core elements under the same roof, helping teams align and focus on today’s most important commerce goal: delighting and retaining the customer.

Transformative commerce is fueled by personalization — content and products put in front of the right customer, at the right time.
Bloomreach enables that level of personalization by combining the power of unified customer and product data with the speed and scale of AI-optimization, helping your brand deliver customer journeys so personalized, they feel like magic.

LongDescription

Analytics

Third-Party Integration

Real Time Analytics

AB Testing

Website Analytics

Multi-Channel Marketing

Surveys & Feedback

Personalization

Customizable Reports

Access Controls/Permissions

Activity Tracking

SEO Management

Customer Segmentation

Rich Text Editor

Drip Campaigns

Referral Tracking

GDPR Compliance

Marketing Calendar

Single Sign On

Approval Process Control

Public Dashboards

Customer Database

Digital Asset Management

Collaboration Tools

Full Text Search

Functions/Calculations

Template Management

Content Publishing Options

ROI Tracking

Version Control

Private Dashboards

Content Management

Configurable Workflow

Lead Management

Mobile Access

Brand Management

Dashboard Creation

Real Time Data

Pageview Tracking

Predictive Modeling

Rule Based Publishing

Data Connectors

Text Editing

Data Integration

User Interaction Tracking

Marketing Automation

KPI Monitoring

Time on Site Tracking

Customizable CTAs

Workflow Management

Dynamic Content

Event Triggered Actions

Image Editing

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Segmentation

Data Visualization

Website Visitor Tracking

Customizable Templates

Conversion Tracking

Website Management

Goal Setting/Tracking

Customer Profiles

Campaign Analytics

Trend Analysis

Lead Qualification

Single Page View

Campaign Management

Document Management

Indexing

Multivariate Testing

Search/Filter

Query Suggestions

For eCommerce

Multiple Data Sources

Autocomplete

For Enterprises 

Engagement Tracking

Social Marketing

Mass Texting

Campaign Scheduling

Campaign Segmentation

Campaign Planning

Email Templates

Conversion Rate Optimization

Email Marketing

Social Media Monitoring

List Management

Landing Pages/Web Forms

Social Media Integration

Behavior Analytics

Customization

Reporting & Statistics

Automated Scheduling

Customer Journey Mapping

Real Time Reporting

Monitoring

Contact Bloomreach for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Bloomreach

In Person

Live Online

Webinars

Documentation

Videos

Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.

Our cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation. 

From optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app. 

Features include 
- Session Replay
- Customer Journey Analysis
- Zone-based Heatmaps
- Merchandising Analysis
- Mobile App Analysis 
- Impact Quantification 
- AI Insights
- Struggle and Error Analysis 
- Web Performance Monitoring
& more.

Contentsquare is trusted by more than 800+ clients across industries such as Retail, Financial Services, B2B, Travel, Leisure and Telecom for understanding which site elements are driving conversions, whether that is a transaction, sign up, site download & more.


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