Hello Retail

RATING:

4.8

(13)

About Hello Retail

Hello Retail helps businesses personalize e-commerce stores for customers. It includes a recommendation engine, search engine and automatically triggered emails based on users' behavior. Key features include email templates, analytics, customer segmentation and conversion rate optimization.

Hello Retail Pricing

Starting price: 

$150.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Hello Retail audience insights

Hello Retail Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hello Retail

1 - 5 of 13 Reviews

User Profile

Michael

Verified reviewer

Automotive, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great product with amazing support

We have some 90.000 products in our catalogue. Finding and updating "related" products for all these products manually is an insurmountable task. Hello Retail solves the issue of merchandising and recommending products for us. The app is smooth and super fast. The recommendations are solid. We can see the results. The people are really awesome. We're just very very happy with this service.

PROS

What sets this product apart from the competition and other products I've used is the customer success team. They really really helped us. We simply could not have done this without them, and I can't stress enough how proactive and competent they are.

CONS

I don't really have anything that detracts from the experience. This works as expected.

Reason for choosing Hello Retail

We chose to go with Hello Retail over a competing product due to a recommendation from our agency partner.

Casper Pagaard

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Every penny worth!

Helping us with fewer support questions for finding items online, which means money saved

PROS

Easy to use for our customers and for us, continuously contact with our specialist

CONS

Some things that we can't implant on our site

Reasons for switching to Hello Retail

Better opportunities

Vendor Response

Hi Casper! Thank you so much for your review. We are happy that your customers are finding what they need and that you are saving time and money as well! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail

Replied February 2022

Anton

Retail, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2022

Stockholms Ljusbutik

They have been slow to integrate the mobile-search, but overall they are good. And have good support.

PROS

I can see searches without results and top searches on the site. I can also choose to enter synonyms and redirects in the search menu.

CONS

They have been slow to integrate the mobile-search, but overall they are good. And have good support.

Reason for choosing Hello Retail

I actually got this product recommended by our SEO agency and we chose to try it on our site www.ljusbutik.se and so far we have been happy with their products.

Vendor Response

Hi Anton, Thank you for your review! I am glad that you are happy with Hello Retail. I checked with our Customer Success team about the integration of mobile search, and they have been trying to get in touch with you via email for the last couple of weeks. They will try to reach out again. We will get there - together! :-D Thanks again for the review! Best regards Christian, Hello Retail

Replied April 2022

Peder

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2022

Hello Retail

PROS

The best thing about Hello Retail is that once it is set up, it works well without you having to worry about more than you want. We at [SENSITIVE CONTENT] have used them for several years and are generally very satisfied.

CONS

Sometimes the various elements can reduce the speed in, for example, the Google page speed test. It would be nice if they looked at how they can increase the charging speed.

Vendor Response

Hi Peder, We are happy that it works so well for you! Page speed: We are very aware of that, and the speed issues can typically be solved by optimizing the image sizes in your CMS. We are looking into if we can do something from our end. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail

Replied February 2022

Steffen

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Expensive but worth it

PROS

It is very easy of use and they have great customer service.

CONS

It is expensive, but for us it is worth it.

Vendor Response

Hi Steffen! Thank you so much for your review. We are happy that you find it easy to use, and that it is worth the cost. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail

Replied February 2022