All Hello Retail Reviews
1-13 of 13 Reviews
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Michael
Verified reviewer
Automotive, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great product with amazing support
We have some 90.000 products in our catalogue. Finding and updating "related" products for all these products manually is an insurmountable task. Hello Retail solves the issue of merchandising and recommending products for us. The app is smooth and super fast. The recommendations are solid. We can see the results. The people are really awesome. We're just very very happy with this service.
PROSWhat sets this product apart from the competition and other products I've used is the customer success team. They really really helped us. We simply could not have done this without them, and I can't stress enough how proactive and competent they are.
CONSI don't really have anything that detracts from the experience. This works as expected.
Reason for choosing Hello Retail
We chose to go with Hello Retail over a competing product due to a recommendation from our agency partner.
Casper Pagaard
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Every penny worth!
Helping us with fewer support questions for finding items online, which means money saved
PROSEasy to use for our customers and for us, continuously contact with our specialist
CONSSome things that we can't implant on our site
Reasons for switching to Hello Retail
Better opportunities
Vendor Response
Hi Casper! Thank you so much for your review. We are happy that your customers are finding what they need and that you are saving time and money as well! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail
Replied February 2022
Anton
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
Stockholms Ljusbutik
They have been slow to integrate the mobile-search, but overall they are good. And have good support.
PROSI can see searches without results and top searches on the site. I can also choose to enter synonyms and redirects in the search menu.
CONSThey have been slow to integrate the mobile-search, but overall they are good. And have good support.
Reason for choosing Hello Retail
I actually got this product recommended by our SEO agency and we chose to try it on our site www.ljusbutik.se and so far we have been happy with their products.
Vendor Response
Hi Anton, Thank you for your review! I am glad that you are happy with Hello Retail. I checked with our Customer Success team about the integration of mobile search, and they have been trying to get in touch with you via email for the last couple of weeks. They will try to reach out again. We will get there - together! :-D Thanks again for the review! Best regards Christian, Hello Retail
Replied April 2022
Peder
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Hello Retail
The best thing about Hello Retail is that once it is set up, it works well without you having to worry about more than you want. We at [SENSITIVE CONTENT] have used them for several years and are generally very satisfied.
CONSSometimes the various elements can reduce the speed in, for example, the Google page speed test. It would be nice if they looked at how they can increase the charging speed.
Vendor Response
Hi Peder, We are happy that it works so well for you! Page speed: We are very aware of that, and the speed issues can typically be solved by optimizing the image sizes in your CMS. We are looking into if we can do something from our end. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail
Replied February 2022
Steffen
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Expensive but worth it
It is very easy of use and they have great customer service.
CONSIt is expensive, but for us it is worth it.
Vendor Response
Hi Steffen! Thank you so much for your review. We are happy that you find it easy to use, and that it is worth the cost. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail
Replied February 2022
Stian
Arts and Crafts, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Love Hello Retail
The figures speaks for them selves - Users that did not interact with product recommendations Average order size: NOK 625.86 Conversion rate: 2.31% Users that did interact with product recommendations Average order size: NOK 748.60 Conversion rate: 9.40%
PROSSuper customer service Super easy to implement Cheaper than simuler softwares
CONSDont have anything bad to say really :-)
Vendor Response
Hi Stian, Thank you so much for your review. We are happy that your customers are converting so much better with Hello Retail in your webshop. Those are impressive numbers! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail
Replied February 2022
Emil
Verified reviewer
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Recommendations as a superpower!
The people that help us implement and improve it at Hello Retail are great.
CONSThere are a few very specific functions that would be nice. Like a newsletter function. But I understand why they don't focus on that!
Vendor Response
Hi Emil, Thank you so much for your great review! We love having you on board and helping you grow your business. Best regards Christian, Hello Retail
Replied May 2022
Kirby
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Product Recommendations and Search
We're using Hello Retail's Product Recommendations and Search features. Setup was easy and support has been phenomenal. We are seeing good ROI.
CONSSome elements of the backend can be a bit confusing, but support has been good so even though it's a con, it's not really. ;)
ola
Retail, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Easy control of search and recommendation boxes
easy set-up, just a feed. Easy admin and fine tuning. excellent suppert
CONSWe would like to be able to choose time period for statistics
Vendor Response
Hi Ola, Thank you so much for your review. We are happy that you find it easy to use and fine-tune. Statistics: We will look into this! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail
Replied February 2022
Gösta
Consumer Goods, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
First impression - started only a few weeks ago
Hello Retail creates more relevance and interest to the visitor , which gives more sales , higher conversationrate and higher average orders
PROSEasy to use, easy to understand.
CONSthe statistics relevance, difficult to understand the statistically significant correlation
Vendor Response
Hi Gösta! Thank you so much for your review. I am happy that you feel Hello Retail is easy to use and understand. We will definitely try to see what we can do to make it easier to understand the statistics. Thank you, and I look forward to helping you grow your business even more in the future. Best regards Per, Hello Retail
Replied February 2022
Kevin
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Eenvoudig aan de slag door de fijne support. Tot nu toe zeer effectief om de conversies te verhogen.
Wij gebruiken sinds kort de Hello Retail product recommendations en search engine. In een relatief korte tijd zien we erg goede resultaten terugkomen. De installatie & configuratie periode is zeer prettig verlopen, voor iedere vraag is er een eerlijk advies en voor ieder probleem is er tot nu toe een oplossing.
CONSinitieel vrij prijzig. maar omdat het een Fully-managed Service is, bespaart het veel tijd en uiteindelijk dus kosten.
Reason for choosing Hello Retail
De fully managed service & een transparante prijs. Bij een concurrerende partij zijn we veel uren kwijt aan ontwikkeling. Daarnaast ben je in veel andere gevallen vaak afhankelijk van een partner. Hello Retail neemt deze taken op een zeer prettige manier uit handen.
Vendor Response
Thank you so much for your review. We are happy that you are seeing positive results already! And yes, we do help you all the way, so you don't have to deal with additional costs for developers. We look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail
Replied March 2022
Walter
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Betrouwbaar, inzichtelijk en zeer behulpzaam
Zeer betrouwbaar. Als er problemen wordt dit snel en proffesioneel opgelost. Een partij die met je meedenkt en het beste uit de software probeert te halen voor de eindgebruiker.
PROSBetrouwbaar, inzichtelijk en zeer behulpzaam. Uiteindelijk levert de oplossing Hello Retail de conversies op die wij verwachten. Het is even zoeken maar dat is met alle software. Maar als je de juiste mix toepast die pas bij je organisatie. Is het zeer waardevol.
CONSBij post conversie email pas werkzaam zijn na de dagen die je insteld.
Vendor Response
Hi Walter! Thank you so much for your review. We are happy that we are meeting your expectations and that you are getting the extra conversions and customers with Hello Retail. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail
Replied February 2022
Fairley
Food & Beverages, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
Mooi product
Prettige samenwerking.
PROSIntegratie met ons systeem is goed geregeld. Deze functies zijn essentieel om een commercieel webshop te kunnen runnen.
CONSKan helaas niet door geimplenteerd worden naar onze App. Dit komt hoogstwaarschijnlijk niet door Hello Retail, maar door de Saas partij waar we op aangesloten zijn.
Vendor Response
Thank you so much for your review. We are happy that you find it essential and well-integrated with your webshop. The App: Let's see what we can do! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail
Replied March 2022