All Cloud Store Reviews
1-13 of 13 Reviews
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Donna
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Value & Excellent Customer Service
Our customers love the convenience of purchasing our products through our website/cloud store. Our company loves the information that is provided in daily, weekly, month & annual reports.
PROSI can access arrivals and other analytics at any time. It allows us greater reach in offering our products and also convenience for our guests to purchase in advance without having to be at our location or call.
CONSI really have no complaints - although it would be great if we could make minor changes to product descriptions, etc without having to contact Partner Services.
Vendor Response
Thanks for the review Donna! We wanted to let you know that product release has been completed that enables you to edit product descriptions yourself!
Replied March 2022
Michael
Sports, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Highly Recomend Catalate Cloudstore
Selling season passes and encouraging early purchases has helped us forecast how busy we may be on any given day.
PROSWe have been using Liftopia/Catalate for many years now, and have found offering a cloud based platform well worth the effort. Catalate makes managing online sales easy, no down-time or interface issues to deal with, they take care of it all.
CONSA direct integration into our point of sale system would be very nice. currently we have to check in the customer via extranet, then redeem the ticket through our POS.
Reason for choosing Cloud Store
Recommendation by an industry colleague
Vendor Response
Thank you for your review, Michael! If you're willing to share what POS you use, that would be very helpful so we can take it into consideration for future product development. Please feel free to email partners@catalate.com. Thank you for using Cloud Store!
Replied March 2022
Kevin
Sports, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2022
Lift Ticketing
It provides us what we need but there are limitations that I'd love to see overcome as shown in the Cons section.
PROS* dynamic pricing * keeping track of arrivals for the day * provides critical information to prepare for guests
CONS* Dynamic pricing is per product, not across related products * new look for arrivals list * would love to have the option to make a product private (IE: product only available via a link we could send to specific people as opposed to having it visible to all customers)
Reason for choosing Cloud Store
Not applicable
Pete
Sports, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
A Great Solution for Dynamic Ticket Pricing
Cloud store has helped us become a leader in the industry and solved our POS system issues. We are very happy with the product and the support team. They continue to innovate every year and we know that it will continue.
PROSIt's easy to use on the front end and always works. It is also easy to manage on the back end. We rely very heavily on selling ticket, rentals, lessons, etc through this platform.
CONSYou can only purchase one product at a time. It would be better to be able to purchase more than one product at a time.
Vendor Response
Thank you, Pete, for the review! We're working on our next year product roadmap now and will keep you updated on changes that will help your customers to purchase multiple products.
Replied January 2022
Beata
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Liftopia Cloud Store Review
We are able to successfully sell and yield online lift tickets.
PROSThe Cloudstore integrates well on our website and the calendar view is very user friendly. Simple sales are easily made when compared to other competitors.
CONSThe number one missing feature is a cart. Customers must check out multiple times when purchasing different products. Implentation of rate changes can take up to two weeks. However, my sales rep,[SENSITIVE CONTENT], was able to provide documentation that allowed me to send updates in their format, which allowed for same day rate updates.
Reason for choosing Cloud Store
Yielding
Mark
Recreational Facilities and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Cloud Store Dynamically Drives Revenue
We have more than tripled our e-commerce sales since converting to cloud store.
PROSThe dynamic pricing engine built into the e-commerce platform drives guest decision making and transactions.
CONSI would prefer a few more direct integrations into existing software platforms. (i.e. CRM, POS, or even Zapier)
Reasons for switching to Cloud Store
We moved our e-commerce to the the Cloud Store so we could take advantage of their dynamic pricing platform.
Vendor Response
Thanks for the review, Mark! A big focus for us going forward is how our platform interfaces with other systems, so stay tuned!
Replied January 2022
Josh
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Wintergreen Resort
It is very easy to use for the customer and also to make changes as an admin.
CONSThe software has evolved since we have been using it. There are still things that we would like to see that would help the user in the end but we are very happy with the service so far.
Reason for choosing Cloud Store
customer support, development, and knowledge of the industry were our big reasons
Vendor Response
Thank you for the review, Josh! Please always feel free to suggest product recommendations to your account manager. We love your input and ideas!
Replied March 2022
Eleni
Leisure, Travel & Tourism, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Recommended for businesses with 100 employees
Overall, a great decision to begin working with Catalate!
PROSCustomer service, support, and urgency exhibited by them.
CONSTime frame to add software suggestions that we would like to use.
Reason for choosing Cloud Store
Recommended by trusted colleagues and pricing and ease of use.
Reasons for switching to Cloud Store
Still using them for POS, but not for ticketing and reservations.
Vendor Response
Thank you, Eleni, for the great review! We're happy you are pleased with our service, and would welcome any ideas you have for product improvements for the future.
Replied March 2022
Ron
Recreational Facilities and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Review
Very pleased.
PROSIntuitive for our guests. Allows us to manage capacities.
CONSSome of the nuances of managing daily capacities.
Reasons for switching to Cloud Store
Catalate better met the needs of the company, its staff, and most importantly our guests.
Anonymous
1 employee
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2022
Great way to drive revenue and add value
The information available at the tips of customer With greater transparency make sure customer have full control over the purchase they are trying to make from cloud store. Really helps to drive revenue and add value whereas other features like Analytics which is very essential in today’s business world add 360° view of business.
CONSNo specific issues but more features where you have option to integrate with different other business applications which is actually growing for this particular software.
Vendor Response
Thank you for your review! We'd love to understand what integrations in particular you're looking for. Please feel free to reach out to partners@catalate.com.
Replied March 2022
Laura
Leisure, Travel & Tourism, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
Bon outil de tarification dynamique
Ce logiciel est assez simple d'utilisation et intuitif, et le service client est excellent - toujours disponible et très réactif.
CONSLe choix d'une interface client plus attractif et personnalisable serait souhaitable, y compris au niveau de la présentation de produits via des photos. Ce serait plus simple de pouvoir modifier les textes nous-même, on gagnerait du temps. Rajouter le menu de création de codes promo au menu principal serait un plus.
Christian
Leisure, Travel & Tourism, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2022
Sie kann einige Sachen sehr gut
Effizienter Prozess für den Hauptanwendungsfall.
PROSFunktionaler Buchungsprozess, Integration SwissPass, Verknüpfung mit Skidata
CONSFehlende Funktionen: Prozentualer Gutschein auf ein spezifisches Produkt. Möglichkeit für den Käufer verschiedene Produkte in den Warenkorb zu legen.
Vendor Response
Thank you for the review, Christian. Your account manager should be keeping you up to date shortly with updates regarding requested product features.
Replied March 2022
Mandy
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Very Happy Customer
Very user Friendly and amazing support from Catalate
CONSNothing to complain about! Love this system and how user friendly it is!
Reason for choosing Cloud Store
Very USer Friendly
Vendor Response
Thanks for the review, Mandy!
Replied January 2022