All CloudCart Reviews
1-25 of 56 Reviews
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Anonymous
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Simple, yet great
Easy to use, Great customer support, All eCommerce tools out of the box, Free themes, Free extensions, Great value for money
CONSCould have better extensions documentation, Could have a more clear and straight approach to multi-language, Really needs theme code editing, Missing Developers Platform for creating additional apps and extensions
Georgi
Sporting Goods, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
easy and fast
People can order faster and easier - only via internet
PROSIt is easy to learn and use, it works fast
CONSthe options change often and the way you can to do same action - for example, it was hard to find how to change the main picture of the site - this option (and not only) was changed several times. Also the design. Change is good, but not when people get used to some things.
Reason for choosing CloudCart
The price was reasonable and the software looked easy for beginners
Nikolay
Food & Beverages, 1 employee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2019
Nuts
We started good, Cloudcart representatives helped me to establish the webshop. After this initial kick off I didnt get proper support. I figured out that the initial product upload is done with pictures downloaded from internet, probably without copyright, although I ask for this explicitly.
PROSPredefined features and plug and play apps
CONSLack of second language Poor attitude towards customers Missing of ability to display some detials on the webshop
Vendor Response
Hello Nikolay, thank you for your honest review! I do appreciate it! We do support multi language. You need to connect your two store to sync your inventory (if you want) We are sorry that you feel that the initial kick off was proper but after that the support was not good. Please understand that we do support all our customers with the highest level of knowledge as we can. All questions via chat, email or phone are addressed in few hours and most importantly if there is an issue with a feature our development team is making their best to address it the same day. If you are speaking about the images of the demo content (installed on each trial store) - all images are with royalty free license! CloudCart is a company with a perfect reputation, and we can not afford to use a copyright content!
Replied January 2019
IVAN
Cosmetics, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2019
The dreams come true
I bought software 2 years ago I was very exiting at the begining, but now i lost myself in so many functionals:)
PROSThe interface of product is very friendly Its a easy of use
CONSMay be the least is costumer support and non languial interface I want to use my store in 2 languages, but there is no way
Reason for choosing CloudCart
because I got used to it already
Reasons for switching to CloudCart
becouse you have a promotion
George
Retail, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Great place to stay your online store!
The people at CloudCart are real professionals. They adjusted to our needs and developed modules specifically needed for our business. As a large enterpise our needs are a lot different than smaller shops and they adapted brialliantly. All our demands and questions were professionally handled. Best of all the price is extremely low for what they offer. You can really control every aspect of your online store, from product and category pages to how your store looks. Anyone can work on the platform. The interface is amazing and they provide a wide range of pre-designed tamplates that are simply gorgeous.
PROSEase of use, price and funcationality. Truly versatile.
CONSLike any software there are things missing, however, I cannot point any specific con, because anything we needed, Cloudcart listened and got it done!
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2018
E-commerce solution with great potential, but still needs more work on it;
- Great customer support, team is always helpful and respond quickly; - Admin dashboard is very easy to learn and use, no code skills are needed for end-users;
CONS- Lack of essential features like manual ordering of products in the catalog; - Multi-language localization of front-end is not available for free, each language version is counted as a separate e-shop; - One-click Facebook shop feature (https://cloudcart.com/bg/feature/facebook) is not functioning at the current moment;
Vendor Response
Thanks for your review! We are constantly working in improving the CloudCart platform. For now we are working on manual reordering for products and multi-language feature. The facebook e-shop is forbidden for users outside US. This is why we can not offer this feature for now.
Replied October 2018
Petko
Verified reviewer
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2019
Cloudcart
Easy to add products. Easy to create personal design. Good SEO position after 6 mounth.
CONSNo quick order, only check out. When a new order recieve, and click on it opens product edit. I think must open product page to view product details. No options to make discount price just in product editing.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Been using it last 9 months, good platform with a lot of functionalities.
The keep updating it and adding new features. It's really user friendly, have a lot of tutorials on how to use it.
CONSYou don't have the possibility to upload and modify on server sidre. If you're advanced user you would need access to upload some things there.
Hristo
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Good product for the money.
Fast checkout. Easy and working integration with marketing tools.
PROSIt integrates easily with lots of other products (Google Analitycs, Facebook and FB Pixel, Zapier and others). It's easy to use and customisable. It has very responsive and helpful support.
CONSIt still lacks same functionality as some of it's competitors. Some times there are problems with updates to newer versions.
Vendor Response
Hello Hristo, Thanks for your great review of our platform! It will be really helpful for us to understand which are the features/functionalities that you miss at CloudCart? Thanks again for your time! The CloudCart team
Replied March 2018
Anonymous
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Good services, easy to use.
Fast makeing website
PROSEasy to use. Good interface. Nice support and access to tools that they provide you with. An east solution for fast building website.
CONSFor me is the price. Hope that they will take a note and will make the price lower (at least for Eastern Europe is a little bit higher).
kalin
Photography, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Thanks to the team
I'm already working with a third year cloudcard and I think everything is fine.
PROSEasy work on the platform and good support
CONSI can not remember. Perhaps there should be more training videos for additional apps, how they work and how they will be useful to our store
Pavel
Business Supplies and Equipment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2019
Fair Review
Easy to setup a new online store for few hours.
CONSPlugins do not work property. I reported for the issue, before more half of year, but still not any action by cloudcart to fix the issue with OLX.
Vendor Response
Thanks for your honest review, Pavel! I do agree with your opinion about OLX integration! OLX has limited abilities via their APIs. That is why we are not able to do anything else unless they enable their API. As you may know, CloudCart has an ultrafast policy for bug fixes. If there are other bugs that are not addressed, please feel free to contact our support center and report them. Is there anything else you could share with us?
Replied September 2019
Ivaylo
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2017
MY TEA FLAVOR FEEDBACK
We started to use Cloudcart based on my personal contacts with customer support. We fully believed that everything will be as easy as we were told to be. Me and my partner do not have any experience with building web stores from scratch. The problems started from the moment of payment. We paid annual subscription. From that moment ahead the support level dropped down signifantly. All questions for help were answered with delay, complexity containing techincal data which we can not use - especially the part with setting the domain, mailbox etc. We are sales guys, not an IT specs. In every step ahead we faced difficulties in communication - at the begining we were told that there is a free SEO included - it is written on their website. Now they told us - we have to pay for it. Technical issues are constant: wrong invoicing to the end consumer, no intergration with Facebook, no integrtation with post service. We have raised the topics and every time same answer received - we know, we are working on it. What e-shop could be if we have to purchase every time courier to take the goods? I think it is quite enough so far.
PROSPrice
CONSthe ease of use
Antonio
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Brief review
Support 24/7, constant improvement and development, additional functionalities
CONSSome functionalities should be for free and not paid - for example GDPR
Nikolay
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2018
Software is good first step in online business.Offers a lot of features,some not verry iseful though
Lower instalment cost vs. customized webshop. Owned is dedicated to improve it although sometimes feels like customers get less attention
CONSSome features jot so useful and relevant while others, such as multilanguage not available Subscription rate increased and not competitive vs. similar platforms
Lidiya
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Profesional approach to online sales and to the clients. Great support.
It is easy to handle with. The support is great. The designers are the best. They provide a lot of information for their clients connected with new applications and functionalities.
CONSI do not have cons because I tried building my online shops with a lot of different platforms. The thing is that whatever cons there is the support is so great that everything is fixed in minutes.
Stoil
Luxury Goods & Jewelry, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Almost two years ago I chose CloudCart. Definitely, I have made the best choice!
Since I use ColudCart, I have stopped worrying about the technical support and security of the website.
PROSThe best website platform! Very easy to use and the tech support team is great. They respond fast, and they are great professionals.
Naum
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Building a brand new website for less than an hour!
Easy to use from my Team, boosting the sales using social media integration.
PROSExtremely easy to set up, highly customizable, lots of free add-ons inside the platform. Easy Facebook, Instagram, Twitter, PayPal, etc. integration. Great Support!
CONSNo cons for the moment! I don't have any difficulties using the software! I will write a new review in 2-3 months from now.
Dobroslav
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Claudcart review
Hi guys ! I would like to thank you for creating this amazing product. It is very easy to use for a creation of a webstore but also very friendly to the users. We ara a small company and your product help.us compete with the big sharks. Big up for the support guys . Thank you!
PROSEasy ti use. Friendly for users
CONSSmall staff such as when you hit ad to card it separates the word go to payment in half (in bulgarian)
Silvana
Veterinary, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
What is my opinion
I am still getting into work and so far I have no experience in this area.
PROSExtremely easy to operate and responsive.
CONSIt's easy to handle, even when you don't have the knowledge;)
Reason for choosing CloudCart
I saw companies that used it, I bought from a cloudcard and I liked the overall look of the platform.
Zoya
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
My experience on CloudCart
I started my collaboration with CloudCart just after establishing my ETSY online shop for handmade gifts. I would like to mention that I am not an IT professional. In fact I am a layman. I have had fears as far as I didn't understand the terminology, but it was thanks to the great team of CloudCart, which gave me courage and did the most of the work for me. I have 24h customer support, prompt answers and leads. There was a period I wanted to draw back , but they gave me courage to proceed. So, they arranged my shop in the best way. It looks wonderful, simple and charming and in the meantime I did some IT courses and developed my profile on FB,TWITTER and PINTEREST and the good results are coming. I have given 4 Stars for Features and Functionality as to recommend the instalation of social media share buttons on the blog as well. And I know they are working on it. I highly recommend CloudCart as one of the best platforms for online shops with a blog. It is a pleasure to work together and my experience is unique.
Ivan
Luxury Goods & Jewelry, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2019
Review
It has many features, good design and is easy to use.
CONSPresence of bugs and high downtime frequency (it is currently gone but 5-6 months ago)
Reason for choosing CloudCart
Due to a more modern design, more features and it is more easy to use
Tzvetana
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
CloudCart is great!
I am very pleased! The platform CloudCart provides all the necessary tools for an online business. I am pleased by the Bulgarian team, which permanently helps me with advice. With you it is really easy! Big thanks!
PROSIt easy starting.
CONSIt offers everything needed for an online business.
yana
Arts and Crafts, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
I am happy with that software!
I have my own online store and I'm verry happy for that Cloudcard helps me a lot! It's easy to setup, Great options for quick delievery, so my customers are happy buyers too! That is the important for me.. Thank you, CloudCard! <3
PROSEasy and quick setup!
CONSI have good experience only..
Stefan
Textiles, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great platform
I can't say something here. all is ok with me and our needs. All are great and professional
PROSinnovations Quality Support Value for Money Functionality Exclusivity Working very good and professional.