All CommentSold Reviews
1-25 of 113 Reviews
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Karissa
Apparel & Fashion, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed August 2021
The best website for retail
Allison Griffin
Verified reviewer
Utilities, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Excellent!
If I have questions I get an answer almost immediately! I don’t know what I ever did without Commentsold!
PROSI switched to Commentsold about six months ago and I don’t know why I didn’t do it before then. Excellent customer service, reliable service and full time support!
CONSI have not found anything that they don’t provide!
Lindsey
Arts and Crafts, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Best Investment for My Facebook Live Sales!
CommentSold saves me on average 8-10 hours of work in invoicing customers. After a live sale I used to have to sit down and after sorting a spreadsheet, I would manually invoice each and every customer. This also led to me having to spend a whole day "correcting" draft orders in Shopify for people who wanted to delete, add, or change an order. With CommentSold, the customer is in control of his/her cart and I am just a bystander. I add coupons to customers as needed, but it takes no time to do that. It has also managed to free up me having to have a comment recorder who tracks what everyone claims. Making everyone's life less stressful: customers, myself, and my hubby. I have also been able, through CommentSold's extensive logging system, finally gotten Shopify to find and fix a bug on my website. After two years of them not believing that the bug existed, I have shown them using CommentSold's inventory logs. The support team has been amazing. The team is AMAZING! I never have to worry if I don't know how to do something, I am just a chat away from a help or a quick search to a 3-4 minute video tutorial. My customers are also in love with CommentSold as they feel like they have more control over their purchases! And is has SERIOUSLY sped up my FB Live Sales. I used to need 4-5 hours to get through the number of items I have. On my last live, I did more items than I have ever done in just 3 HOURS!
PROSThis software has transformed how I do live sales for my customers. No longer am I answering the "I was first on my screen; why didn't I get it?" questions! CommentSold tracks the customers comments on the Facebook server, so I don't have to worry about it and my customers LOVE it! They don't have to worry about which screen, although they joke they need faster computers and faster internet! CommentSold's waitlist feature is invaluable as a production planning tool. I can easily look at the data that shows me which products are the most popular as well as which fabrics I should re-buy. It has taken a ton of guess work out of the "what do I make next?" conversation. Also, it means that if someone doesn't buy something, that I don't have to worry about that abandoned cart! It automatically goes to the next person in line. This also means that my customers are constantly wanting to interact with my page and group to make sure that they don't miss something they love with a simple "sold." The inventory logs as well as the comment logs have also made it so I have very few disputes. I can screen cap a customer's log and tell them they did claim it, but also let them know they are welcome to delete it from their cart. The forethought and planning that has gone into making this a tool that is easy to use as well as one the is a productive and time saving tool is amazing. The team at CommentSold is awesome and I have gotten tech support even on a Sunday morning!
CONSI have very few things I wish they did differently, as I am super impressed the team and the program. However, I wish the trash can for the deletion of items was on the same line as the item name. I have had a few customers hit the trash button on the wrong item. I also wish they had an app for my phone, so I can answer questions for customers if I am away from my computer. The mobile site is super fast and amazing for my phone, and generally I just always have it on a tab in my phone's browser, but I would love an app. (Which they say is coming soon!!)
Jennifer
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Does not help increase sales volume
The service is great just not set out to be what it says it has t brought me in any new customers like it claims.
PROSThe fact that it does allow customers to pay in 4 easy payments.
CONSHow it tells me how much I’ve earned since I started using the product.
Reasons for switching to CommentSold
To allow my customers to use sezzle
Vendor Response
Hi Jennifer! Thank you for taking the time to leave us feedback. We're happy to hear you found CommentSold's services great but we're sorry to hear it did not work out for your business. While you are in charge of creating your own followers, CommentSold does strive to help you engage customers with more comment selling, which can potentially lead to more traffic on your other selling channels such as your website. Again, we appreciate you taking the time to leave us feedback and wish you continued success in the future!
Replied October 2021
Laura
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
The Best Software with Social Selling Interaction
My experience with commentsold has been very pleasant. By using the Commentsold software my sales have increased 67% year over year. My experience has been positive working with tech support, and my navigator. Commentsold is a software company that I can rely on 100%.
PROSThe largest benefit of Commentsold is that the company never sits still. Commentsold continues to move rapidly implement new features and improves structure that directly affects our bottom line. I like that this company is customer driven and offers solid solutions in a complex selling environment.
CONSI can’t think of anything I like least about this software.
Reason for choosing CommentSold
Features and cost.
Vendor Response
Hi Laura! Thanks so much for taking the time to leave us a review. Congratulations! -that's amazing! We're so happy to hear that your sales have increased since implementing CommentSold for your business. Our goal is always to continue to grow and improve to better serve our retailers and we're so happy to hear that has been beneficial for you. Looking forward to your continued success in the future!
Replied September 2021
Allene
Apparel & Fashion, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
The Hidden Trunk
The
PROSWe love the ease of invoicing and managing inventory.
CONSThe only thing missing is a POS. I would love to be able to use only one platform.
Reasons for switching to CommentSold
I wanted the Social Selling feature.
Vendor Response
Hi Allene! Thank you for taking the time to leave us feedback. We're so happy to hear that implementing CommentSold for your business has been easy and efficient. Yes, we understand how important a Point of Sale system is for our retailers. We currently have this feature request under review. You can stay informed about any updates here: https://commentsold.canny.io/feature-requests/p/point-of-sale. Wishing you continued success in the future!
Replied October 2021
Carrie
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Game changer
Overall, I felt that comment sold is a very valuable tool in our business. It has completely revolutionized the way that we do are selling. And in my industry, I’m one of only two people that have an app. So it’s very intriguing to potential vendors to work with us.
PROSI love the freedom from manual invoicing. I also love that now people can use comment sold payments. The customer service is always really good.
CONSI wish we could go live in our VIP groups on the app. Sometimes the customer service agent doesn’t come up with a solution. It would be nice if there was a second to your person that they could transfer you to.
Vendor Response
Hi Carrie! We appreciate you taking the time to leave us a review. We're so glad that CommentSold has completely replaced your manual invoicing! The ability to go live in your VIP groups on the app is a great feature request. We are always looking to improve our product and we crowdsource feature requests here: https://commentsold.canny.io/feature-requests. Our developers and CEO check this weekly, so we'd love to have your suggestion submitted as a request. Wishing you continued success in the future!
Replied October 2021
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
The only software for comment selling...
Brandon "Genius Boy" and his team have done an amazing job.
PROSSaves hundreds of hours weekly. We could not sell as much as we do without this software. It would be impossible to keep track manually of everything.
CONSThere is a huge list of great features that are going to be added. I want them all NOW but realize development takes time. It is good to know that they are forward thinking and their roadmap is well thought out. Every week they release new features.
Anonymous
1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
CS review
It has enabled me to spend more time growing the company instead of manually sending invoices. It is very easy for customers to figure out. Most customers know how to register and buy without any direction.
PROSIt simplifies the buying process for customers and allows ME to spend more time growing the company instead of worrying about invoicing.
CONSI can’t really think of one thing I don’t like.
Liam
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
The best social media sales tool
The customer support team at commentsold are golden, and their platform has genuinely revolutionised the way we handle sales via social media.
CONSI wish it would save some of my preferences via cookies or something; for example sorting by most recent is something I have to do whenever i login. Not a big issue though.
Michelle
Verified reviewer
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
CommentSold Review
The customer service is above and beyond! They always seem to be one step ahead of the game!
PROSThe ease of use and the ability to grow my business! This software has given me so much time back in my day to focus on other areas besides billing!
CONSThat they don't have a POS app. But they are working on that!
Cathy
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Ceo
I really like commentsold it has change our lives and business. 1 thing lately, our views and video visibility is kind of questionable.
PROSI really Like Commentsold, It has took a tremendous load off. Before commentsold we were doing everything by hand old school style.
CONSI really its was more one on one coaching system to now all the different function and how to use all the tools that commentsold offers. Sometimes its over whelming when you look at all the function and trying to see if you are missing out on something.
Reason for choosing CommentSold
I seen a lot of online boutique selling on FB live using it.
Vendor Response
Hi Cathy! Thank you for taking the time to leave us feedback. We're so happy to hear utilizing CommentSold for your business has saved you time and work. That's very understandable! We have a great library of tutorials (https://help.commentsold.com/hc/en-us/categories/360006521791) to assist and if you're ever stuck or have questions about any of our features, please don't hesitate to reach out to our Customer Success team for support. I would also recommend following along with our Weekly Release Train (https://help.commentsold.com/hc/en-us/sections/4407984581908-Release-Train) to catch any product updates or feature news. Looking forward to your continued success!
Replied November 2021
Brooke
Apparel & Fashion, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
CS is a solid product for large and small businesses
I like comment sold and will continue to use it. The support staff are very helpful.
PROSIt saves me time by not having to invoice and it syncs with Shopify which saves me a lot of time.
CONSIt’s expensive for small shops like me and I could use synclogic without having to purchase a Shopify account. Also, I do have some customers that have a really hard time figuring it out. But overall, I’m happy with the product.
Reason for choosing CommentSold
The app and it had more features
Vendor Response
Hi Brooke! Thank you for taking the time to leave us feedback. We're so glad to hear using CommentSold has saved you time on invoicing for your business. Wishing you continued success in the future!
Replied October 2021
Lisa
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Commentsold User review
Overall, we enjoy using CommentSold.
PROSCommentSold has allowed us to grow our business. It frees up my time from doing manual invoices so I can focus on other things.
CONSIt is a cost that you need to figure into your pricing.
Vendor Response
Hi Lisa! We appreciate you taking the time to leave us feedback. We're so happy to hear CommentSold has helped you grow your business! Looking forward to your continued success!
Replied October 2021
Rebekah
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
I love Commentsold
I could not do what I do without Commentsold. I am able to process 1000-1200 orders per week with very little labor costs. I love the customer care team and the personal interest they have taken in me, my family, and my company's growth!
PROSThe people behind it. They have been essential to the growth of my business.
CONSThe bugs...I know they are unavoidable at times, but also can be frustrating.
Courtney
Apparel & Fashion, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Glad we made the switch!
Comment Sold is great for the small business owner! We have nothing but positives and are excited about the future.
PROSWe previously used a another comment selling platform and decided this year to switch to Comment Sold. The features, upgrades and service are amazing! Comment Sold is helping our business grow everyday and even while we sleep! Couldn’t be happier!
CONSWe cannot find anything negative to say so far about using the system.
Tara
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
Great for my Facebook LIVE sales
CommentSold has made my LIVE sales run so much smoother with less disputes over purchases since all comments are logged.
PROSComment Sold's waitlist feature is a lifesaver!! I can easily look at the data that tells me which products are the most popular and easily recognize what I should purchase again!
CONSAn app for my phone would be great! Other than that, I really have no complaints about the software.
Marionette
Apparel & Fashion, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
CommentSold is the bom.com
Their customer service is phenomenal. CommentSold is easy to use. The team is always ready to hear your suggestions - good or bad - and always open to better ways of doing things, anything to better your business. They are always on top of it!!!
PROSInvoicing my customers for me. Saves a ton of time.
CONSThe boutique package cost. I would like more functionality in making the website more to me uniquely.
Tish
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
I would recommend
Ease of use. Staff are always available and work diligently to answer questions in a timely manner.
CONSSome functions do not work correctly in the software
Troy
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed October 2021
CommentSold
Integrates easily with Shopify, Facebook, Instagram.
CONSMany of the training videos available at your website and YouTube were outdated.
Vendor Response
Hi Troy! We appreciate you taking the time to leave us a review. We're so happy to hear you're been taking advantage of CommentSold's various integrations to better serve you and your business. Thank you for letting us know about our training videos - we are in the process of revamping our help center (https://help.commentsold.com/) and plan to continue to produce new, updated tutorial videos in the future. In the meantime, if you ever run into any questions - our Customer Success team would be happy to assist. You can reach them directly through your CS Dashboard. Wishing you continued success in the future!
Replied October 2021
Jorge
Consumer Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great Software
The whole package of information that Cs give you about your ongoing business, is just the most precise tool anyone needs...
PROSIs complete for any retail business online.
CONSI couldn´t find anything that I don´t like, perhaps some things I don´t understand very well, but the software is great.
Renee
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Owner
I have had a wonderful experience with comment sold. I feel they have done a great job listening to their customers problems and suggestions on how to make a better product that best fits the needs of their customers.
PROSI liked how easy it was to use this program. It didn't take long at all to be able to figure out how to get my business up and running with the software. I was also pleasantly surprised by how easy it was to navigate through the online customer service. Each time I had a question there was always someone there immediately to help with answers.
CONSI haven't really found anything to complain about as of yet.
Daniel
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Comment Sold review from a boutique owner
I do not like the fact that 3% of all sales are taken from orders. I wish there was a way to negotiate a percentage based off overall sales. Customer service overall has been top notch and amazing. I get an answer on everything we ask and that is something that we hold highly.
PROSThe automation hands down is what makes the software amazing and worthwhile.
CONSI would like to see more customization for each customer ie: forcing certain customers to pay within XX amount of hours, not allowing certain customers to add items to cart or wish list, etc. Overall when suggestions are made they are implemented and released timely.
Logan
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Amazing
Love it! So user friendly and staff is always willing to listen, help, understand and find solutions.
PROSAbsolutely the best customer service around!
CONSI can’t think of any least favorites at this time.
Crystal
Verified reviewer
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Amazing software
This is seriously everything. Makes everything run smoothly for your business ! Does it all
CONSNothing at all bad to say ! Great software