All commercetools Reviews
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Anonymous
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Nice headless ecommerce
The experience is very nice, and the customer sucess team is here to help you
PROSCommmercetools is very easy to use, and well documented. It allows to cover lot's of different use cases especially if you have different kind of sells
CONSCommercetools is very customizable, it could exist different way of doing the same things, and it could be tricky to find the right one. It's better to work with a partner than to try to do everything by yourself
Reason for choosing commercetools
pricing , and the skills needed for implementation
Reasons for switching to commercetools
Our business has grown, Prestashop didn't answer to our needs
Charlie
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Fast and flexible: Stable and scalable.
Overall, our experience with commercetools is great. They provide the support we need and have great API documentation. Their services are fast and robust and provide the flexibility needed to integrate with third-party platforms. We trust their platform and they are best in the headless ecommerce space.
PROSWe love the stability and flexibility of the commercetools' platform. There are rarely business needs that the platform cannot meet. The APIs are stable and fast allowing us to build world-class shopping experiences for our customers. There is a robust messaging system that integrates with standard event buses which allow our team to integrate with the best third-party products we have. The customer success team is easily reachable and thoroughly answers our questions. A team of four developers can manage a single headless ecommerce site using commercetools. It is a great platform for a growing company.
CONSWe have issues with running some types of promotions and discounts within commercetools. We've also had trouble looking to migrate to a different identification platform. The Merchant Center dashboard is slow and buggy which makes the administrative experience difficult and the company does not view open source as the future of software, which makes it difficult to report bugs and makes our team wary of the company's future.
Reason for choosing commercetools
commercetools had the fastest API with the best uptime. It was also the most flexible and had great documentation.
Reasons for switching to commercetools
NetSuite Suite Commerce Advanced does not support a headless architecture which limits our capabilities to customize the site and integrate with additional SaaS platforms. SCA also limited our site speed.
Charlotte
Retail, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2023
An Commerce tool engine
Like that its possible to communicate with API - so that we can use different more user friendly custom built tools in the back end to update product, prices and campign in the future.
PROSIts very flexible to create and store the information we need
CONSWe have so many double fields - to be able to support the different brand site. So the new fields for market per store - is crusual for us to be able to ad new stores that are in the roadmap for 2024.
Reasons for switching to commercetools
We had different systems for our different brands - all are Old and near End of Life. So an upgrade was crusual. + need to have one common system for all Brand to be able to efficient handle it. Dont know what Magento solution
Tomasz
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Good engine for headless ecommerce
The SAAS solution as main engine for shop is for sure much different approach than self hosted monolith. In general switching to MACH helped us to organize teams responsibilities. Selecting CommerceTools as main engine was good decision, and we still discover new ways of using it.
PROSWe don't need to care anymore for hosting, performance, database or upscaling.
CONSLot of customizations we had to prepare on our own.
Reason for choosing commercetools
Shop performance with headless setup. MACH architecture was important because of lot of integrations.
Reasons for switching to commercetools
Our solution was not so elastic for many customizations. We used to have performance issues, also we had to keep an eye on hosting the product.
Thomas
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Reliable partner, stable, high-performance engine
The software is very stable and performant and we have not had any failures or any bugs in the past few years. The platform development process is therefore very good and Commercetools is a reliable partner. The platform is constantly being developed with new features, which are presented in a quarterly meeting.
PROSProvides the most important e-commerce features headless and gets extended with more practical features every quarter. In addition to the standard e-commerce functions, the discount engine or rule engine offers many options to support various campaigns.
CONSBoth the search in the Commercetools backend and the product search for the frontend don't work really well. According to the roadmap, the search should be significantly improved and future.
Reason for choosing commercetools
According to our evaluation, Commercetools was the most suitable tool because it offers us the most important functionalities and we still remain fully flexible.
Reasons for switching to commercetools
Because the monolithic shop software was outdated and inflexible.
Mohan
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
CT feedback
Overall experience with CT has been excellent. It was highly performant, stable and reliable for the iconic iPhone release.
PROSHad a very productive engagement with CT. The product is extensible, scalable, highly performing and provides customers the flexibility to enhance the services as well as the authoring interface. Excellent resources to collaborate with.
CONSRequest for additional PIM enhancements to the authoring interface (Merchant Center).
Reasons for switching to commercetools
Oracle ATG was a legacy product, and we were on older version.
Werner
Education Management, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Good tooling
So far, we are happy with commerce tools but keep in mind we're just walking by the beach, not started swimming :)
PROSThe flexibilty to define different products, and detail of documentation from a developer's perspective is I liked most. The limitations of the platform causes some headaches already but also help us to think outside of the box.
CONSNothing so far but once we start with the implementation I'm sure I'll bring more bullets under this question. From a PM perspective that's aditional, normal training, cost extra.
Reasons for switching to commercetools
We wanted to get to an headless solution for our E-Commerce Goals
Michael
Machinery, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great product
As a customer of Commercetools, I've been thoroughly impressed with its powerful and flexible e-commerce platform. Its API-first approach seamlessly integrates with our existing systems, making our online operations more efficient and scalable. The platform's ability to support omnichannel strategies has enhanced our customer experience, providing seamless interaction across all touchpoints. Moreover, its cloud-native architecture ensures high performance and reliability, crucial for our growing business needs. Commercetools has been an invaluable asset in enhancing our digital commerce capabilities. In addition to its robust features, Commercetools excels in ease of implementation and customer support. The platform's well-documented, developer-friendly environment made the integration process straightforward and efficient for our team. We were able to customize and deploy our e-commerce solution quickly, without any significant hiccups. Furthermore, the customer support provided by Commercetools has been exceptional. Their team is knowledgeable, responsive, and genuinely committed to helping us succeed, ensuring a smooth and positive experience throughout our journey with their platform. This high level of support and ease of implementation has significantly contributed to our satisfaction as customers of Commercetools.
CONSGiven its API-first and microservices-based approach, businesses often need skilled developers to fully leverage the platform's capabilities, which can be a challenge for organizations with limited technical staff (fortunately not the case at us).
Francisco
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Excellent partner
I have been personally using commercetools for the last 4 years and I am very pleased with it overall. The intuitive APIs and well-structured data make it a breeze to integrate. The capability of extending both the platform and the data structures facilitates effortless customization. The comprehensive documentation is always there to guide, and the rock-solid reliability ensures consistent performance.
PROSRobust APIs. Facilitates seamless integrations, sync processes, and data exchange with other systems. De-Coupled. It allows us to have the freedom to manage our storefronts and POS separately from the backend. Versatile Data Handling. Easily extendable the data structure to fit specific needs and includes pre and post-processing of data on updates or creation, streamlining data workflows.
CONSIn the Merchant Center reporting and merchandising cover the basic requirements but it is limited
Reasons for switching to commercetools
We wanted to move towards a MACH architecture focusing on extensibility and modularity.
Renick
Retail, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Commerce Engine
Fantastic tool that I have been using since 2019. It has been very reliable and has only experienced 2 to 3 major incidents in the past four years. These incidents were short-lived and did not significantly disrupt operations. As an operations manager, I value uptime, availability, and performance, and CommerceTools delivers on all of these fronts.
PROSOverall Uptime is 99.9%. No Major incidents in the last year. API based and portal based configuration updates which helps different teams to manage configuration seamlessly.
CONSPortal Access needs a bit more fine tuning. For example. Sales figures should be restricted to specific group not everyone.
Max
Consumer Goods, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Excellent headless API
I've really enjoyed working with the organisation as much as the API. The staff are approachable, helpful and highly competent and the API is very customisable and feature rich.
PROSThe staff and support GraphQL support Good customer engagement and fast delivery of roadmap Integration extensions Effective scaling Dev Experience, e.g. Terraform modules and Postman scripts
CONSNo geo-redundancy Status page doesn't always show issues
karthik
Retail, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Commercetools - The future of Ecommerce
Easy to set up. Composable MACH architecture was the catch to move to commercetools
CONSBackend monitoring is minimal. Not much visibility on what happens within api hub
Najib
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Headless, rich, but with a steep learning curve
* Very good documentation * very good support (although for some advanced topics you need to have a support plan) * extendable, agile and evolving * going to prod is very easy
CONS* rest and graphql apis do not always have the same structure!! * Can be overwhelming at first. it takes time to get familiar with the API.
Pedro
Retail, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Easy headless ecommerce
We used commercetools as a tactical solution while we waited for the global solution from our matrix. It has been very helpful as we put in place the solution fast and have worked pretty well.
PROSIt was pretty fast to configure and deploy. It has many API to integrate or retrieve data. It very stable and we didn't have any performance issues.
CONSSometimes it is difficult to extend the core funcionalitiy
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Structured development experience, great documentation, great support
- The development is very satisfying thanks to a well structured APIs (we use both graphql and rest). - The documentation is great! - Customer support is very fast
CONSthe merchant center could be improved a bit, mostly in order search filters related to products. the custom app development and visualization are basic.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
commercetools is amazing!
A headless interface with huge flexibility to meet business requirements
CONSNothing on top of my head right now, but integrations can be improved.
Vendor Response
Thank you for your feedback! We're so glad you're happy with our digital commerce solution. It's something we're pretty proud of. Best regards from commercetools!
Replied April 2022