All EvolutionX Reviews
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Jack
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
An Impactful Site with an Incredible Support team
We have been with EvolutionX for over 10 years. Our experience has been exceptional. [SENSITIVE CONTENT] and her team have helped our site to achieve the maximum visibility, while maintaining our budget objectives.
PROSThe best part of working with EvolutionX is the support surrounding the services our company gets for a reasonable price. It began from the moment we began with EvolutionX, the support team took over the implementation and ran with it. Our contribution was minimal; mostly marketing decisions and supplying data for launch. Frankly, we could not believe how easy the launch was.
CONSThe only negative that our team had was how limited our choices were for the landing page template.
Reason for choosing EvolutionX
EvolutionX Teams clear understanding of our needs, objectives, and budget
Simon
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Your Business Life Saver!
Evolution X have given us a number of one-stop solutions for our e-commerce requirements. Through their platform, we are able to serve small one man band customers online through to large, bluechip customers using EDI and system integration. In order to do this without Evolution, we would need both more manpower and a number of software houses to help provide a suite of solutions - none of which would be kept under one remit, a benefit we have with Evolution X.
PROSThe system benefits from being both incredibly user-friendly yet feature rich in functionality. We have a number of company requirements ranging from B2B, B2C, punchout and system integration - Evolution X handles all of these with a pinch of salt. Away from the system, the team behind Evolution X are as helpful as you could wish. High recommended!
CONSThere are few things we dislike about the Evolution platform - our only potential requirement would be better communication of new features by way of a monthly newsletter perhaps.
Reason for choosing EvolutionX
Easier to use, cost effective and the same mentality towards providing top customer service as ourselves
Reasons for switching to EvolutionX
Literally every element was levels above what we had before.
Darren
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Great product with even better customer service!
creation of time for the sales people and ease for the customers
PROSThe ability to create multiple webstores
CONSIntegration of clothing/decoration for workwear
Reason for choosing EvolutionX
Customer Service is off the scale
Lisa
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Love our EVO site and peeps
$ MORE SALES! $ Easy to change banners, content pages and overall merchandising. Easy to keep our site fresh on a weekly basis. Anytime we need EVO staff, they are quick on the Chat or e-mail. Very professional, responsive, educated and willing to really help us. Love the EVO team! :)
PROSWe are not a "tech" skilled company. Integrated EVO and then the new version EVO-X was nearly headache free. :) It is a software you can learn. Setting up customers is easy. Pricing is simple and multi-level. Still fully learning how robust and powerful the labels are. Badges are efficient, fun and powerful. Item merchandising can be simple and quick, or very involved. Wish we had more staff to fully engage the marketing & merchandising. Could use help with adding content and getting our rewards program off the ground. Easy to export reports and data.
CONSWish orders integrated with ECi, but that's not the fault of EVO. Could use a series of training classes for our new employees. Help with HubSpot and SpinStak and the Rewards program. Help with Essendant marketing I don't want to use Sales.i
Reasons for switching to EvolutionX
We hate ECi.
Andy
Business Supplies and Equipment, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
The ecommerce platform that has evolved to become the the leader.
Evolution X for us is the total solution we have been looking for and answers all of our ecommerce questions.
PROSAs a total ecommerce package Evolution X is quite simply the winner amongst many other options. The platform has been created by people from the business supplies industry and this shows through the attention to detail within each section. There are too many excellent functions to describe but the killer benefits
CONSDue to the amount of great features and new developments that frequently are launched it is a little difficult to keep up to date and take full advantage of all of them.
Philip
Business Supplies and Equipment, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
EvolutionX - Ecommerce Partners
EvolutionX is not just an off the shelf Ecommerce package. The team really take time to understand your requirements and guide you through setup and administration. Customer service is at the heart of this business!
PROSTurning our websites into webstores was the best part of selecting EvolutionX Giving us the flexibility to manage the sites inhouse gave us back the freedom to be able to connect to other service providers. Connections into clients ERPs and an open API portal as moves us to the next level
CONSWe're now moving so fast with our online presence, our current ERP providers are struggling to keep up with the pace of our requests.
Reasons for switching to EvolutionX
Choosing EvolutionX was made as the business needed an enhanced client experience. to date we have consolidated 12 webstores over 4 different platforms, our clients had high expectations, and these were delivered seamlessly
Rogers
Business Supplies and Equipment, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Rock Solid B2B E-Commerce Platform
Our experience has been great. The support and communication is great.
PROSEvolutionX offers a rock solid e-commerce platform that can be integrated into many different ERP systems to support B2B e-commerce. They have a number of integrations with other software providers to assist with sales tax, shipping, and more. They are constantly releasing new features and improvements to the platform. It is very customizable and flexible so it can used to fit many different needs.
CONSThere aren't any glaring cons. It's flexible enough to support many different B2B companies with varying product, catalog, pricing, and other needs. The support is good as well. They do a good job.
Patrick
Furniture, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Engaged and innovative partner
Really great team to work with and seems to be a great "customer centric" culture right the way through the business
PROSIt is exceptionally reliable and the team consistently deliver on their promises and commitments. The functionality all our B2B requirements and the pipeline for development is always full of innovation and improvements
CONSHard to find many faults in the dealing with the team - its not a magic bullet to success but if you put in the time and resource on your end then the team and Evolution will match that commitment and deliver over and beyond
Reasons for switching to EvolutionX
Dated software and need for enhanced functionality and usability
Sean
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
EvoX
EvoX is the best e-commerce solution in the Office Products industry by a considerable distance. The product does the basics properly and robustly (which, amazingly, for some products isn't the case), whilst still continuing to develop innovative features. It's ability to connect with a slew of third-party applications enables you to run a simplified, integrated workflow, meaning no duplication of work.
PROSThird-party App integration. Integration with existing ERP. Extensive B2B admin options. Integrated framework for targeting marketing opportunities. Constant development and innovation. Tie-in with Fusion Data.
CONSI honestly don't have a bad word to say about it.
Chris
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great Find
Extremely happy with the Evo X customer service and attentiveness. Really happy with the ongoing support provided as we grow our ecommerce offerings and their ability to communicate with our suppliers.
PROSEasy to use and team friendly. Customer service walked us through set up and address our questions with in-depth instruction.
CONSExtremely robust offering made it difficult for first time users. However, the Evo X team did a great job of training our team and made all users comfortable.
Reason for choosing EvolutionX
EVO X created a workspace that is friendly and has unlimited amount of tools that allow us to build, monitor, promote our business.
Reasons for switching to EvolutionX
Lack of support and cost.
David
Business Supplies and Equipment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
If you're not using Evo X your business will be left behind.
Very positive, the support from the team is superb. You do need to put in effort to achieve what you want from the software, however the team will be there every step of the way to get you there and grow your business online.
PROSEase and speed of us for administration and maintenance. Customer friendly front end with lots of 'out the box' features to improve the customer journey and increase sales.
CONSData reporting could be better, however we can utilize Google Analytics to support our needs in this area.
Reason for choosing EvolutionX
Supplier data integration (Fusion), ease of use for administration, maintenance and development, and support from the EvoX Team
Daun
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
EvolutionX has made our Ecommerce easy to use
We are trying to make it easier for our customers to do business with us. Ecommerce allows them to order when they want to order.
PROSIntegrating with our ERP has made it easy for us, orders created on ecommerce are automatically created in our ERP. Taxes, pricing, availability, etc all come from our ERP. Customers love the content (item images and descriptions). ESTech works closely with our ERP company to integrate what we needed.
CONSThere are a few little things but there is a process for customer suggestions and they try to implement those.
Reasons for switching to EvolutionX
To have the ability to have content on the site, make it easier for the customer to order.
Vanessa
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
An easy to use versatile online platform with excellent technical support
A can do business who will go the extra mile to support your needs
PROSIntegration is made very easy we have limited IT resources so this helped us massively
CONSDespatching and updating the orders could be more detailed currently you can only say its part despatched or despatched but not what has been despatched
Dhiren
Business Supplies and Equipment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Best Platform for office resellers and IT resellers
Best platform I've used and the customer service is very good, support are always there when required.
PROSEasy to use, full of Rich features, very powerful and regular updates available. monthly webinars are helpful and tips to make the site customer user friendly.
CONSLower Price would be helpful in the current times.
Reasons for switching to EvolutionX
old platform did not have what I wanted
Dominick
Business Supplies and Equipment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Great Customer Service, Very Good UI
The UI is very professional and tastefully done. I really appreciate the attentiveness of EvolutionX's team, who perform their duties in a friendly and professional manner
CONSSome of the technology is limited, but they are always looking to improve their back-end for the sake of their customers
Carlos
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Very satisfied with the results!
The visuals on our website are a big hit, so much good feedback from users and other vendors that utilize our website.
CONSIntegration with our ERP system was a bit troublesome, a good part of it could be all the custom work that has been done to it, Either way, EvoX made sure to always keep us on the loop and made things work!