Finix
About Finix
Finix Pricing
Finix offers blended and interchange+ fee structures on gross payments volume.
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Most Helpful Reviews for Finix
1 - 5 of 16 Reviews
Mubarrat
Verified reviewer
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Finix helped us build the foundations of our product
I reached out to Finix when CharityStack was just an idea. I didn’t have developers yet and I didn’t have a team. The technical documentation was on point and the implementation process seemed very easy to understand. This enabled me to hire a development team to move fast and get our company up and running. Had the enablement process been difficult in the slightest, CharityStack wouldn’t be here today.
PROSThe fact that I can connect with the Finix support side and get a solution to a question within a day is tangibly helpful. Especially when it comes to building relationships with our customers. Because with Stripe or another payment platform, I’m positive we wouldn’t get that same level of assistance.
CONSThe API docs could be more streamlined and use the formatting/platforms that other API-first companies use. Nothing super critical, but I'm on the Finix documentation pretty frequently and when compared to other companies, I think there's room for improvement.
Reason for choosing Finix
We really didn’t want to be another fundraising platform building on top of Stripe. That’s what we were really trying to avoid.
Joe
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great fintech UX with awesome customer service and amazing value!
Far and away the best payment processor I have every worked with!
PROSFinix made it easy to switch payment processors from one of the largest bank processors in just one day. Their UX is great and all the headaches of dealing with bank processors was gone in 24hrs. Also, everything easily integrated into our existing e-commerce tech stack. Their team is awesome to work with! Everyone at Finix is young and hungry and excited to be building something better. All of this, and they also offer maybe the best prices out there! Implementing Finix has allowed us to focus on growth and not view payment processing as a liability.
CONSThere was nothing bad but I have to write something here.
Reasons for switching to Finix
Big bank payment processors are slow and use outdated technology. Their back office is a mystery and they don't care at all about smaller clients. In fact nobody seems to know what anyone else is doing. Risk audits and hold backs arrive unannounced and it really is one of the greatest burdens on a quickly growing business. Meanwhile, other Fintech processors have poor customer service and don't always like to integrate into existing infrastructure.
Vendor Response
Hello Joe, Thank you so much for your 5-star review! We are thrilled to hear that you've enjoyed your experience since switching over to Finix. We always strive to provide exceptional service and state of the art technology to our customers and we are delighted to know that Finix is the best payment processor you have ever worked with. We truly appreciate your support. Thank you for partnering with us!
Replied April 2024
Steven
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
A+ Customer Support
Once we were fully onboarded, our experience has been fantastic. The Finix team is great to work with. We love Finix's ACH features and pricing.
PROSThe Finix team has great customer support. We love working with them in Slack to solve things together.
CONSThe time to onboard was longer than anticipated.
Valentine
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2024
Glad We Chose Finix!
Overall, we are happy we chose Finix. The onboarding process was smooth, we were able to quickly setup payouts using the API documentation provided and the support team has been phenomenal, especially [sensitive content hidden]. We had some hiccups along the way, but [sensitive content hidden] was very transparent, attentive and responsive. We will definitely recommend Finix and refer other business partners.
PROSThe support team is absolutely amazing! They are professional, responsive and made sure our onboarding process went smoothly.
CONSWe had a few obstacles that could have been prevented with better communication upfront, but even in this case, the support team was there to help us overcome those challenges, every step of the way.
Reason for choosing Finix
The product was more suitable than the others considered, the implementation time was faster and the support team was very helpful and knowledgeable.
Jeffrey
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Modern cost-competitive payment processing
They were very flexible about accommodating our marketplace account structure, provided us a competitive/transparent pricing, support our diverse product offerings, worked closely with us to ensure proper regulatory compliance, and have modern tech that improved our end customer experience.
CONSDue to our marketplace account structure, we had to work with the Finix team on an extensive underwriting process but in the end this put us in a solid place for our compliance compared to other large legacy processors that don't really care so long-term a plus.
Reason for choosing Finix
More modern infrastructure than the large legacy providers
Reasons for switching to Finix
Initially switched due to cost but tech ended up being a material improvement as well
Vendor Response
Hello Jeffrey, We're thrilled to hear about your positive experience and that our technology has not only met but exceeded your expectations! It's fantastic to know that you're saving money while enjoying the benefits of our upgraded technology. Thank you for taking the time to share your feedback and for choosing us. If you ever have any questions or need assistance, please feel free to reach out. We're here to ensure your continued satisfaction and success!
Replied May 2024