All Finix Reviews
1-16 of 16 Reviews
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Mubarrat
Verified reviewer
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Finix helped us build the foundations of our product
I reached out to Finix when CharityStack was just an idea. I didn’t have developers yet and I didn’t have a team. The technical documentation was on point and the implementation process seemed very easy to understand. This enabled me to hire a development team to move fast and get our company up and running. Had the enablement process been difficult in the slightest, CharityStack wouldn’t be here today.
PROSThe fact that I can connect with the Finix support side and get a solution to a question within a day is tangibly helpful. Especially when it comes to building relationships with our customers. Because with Stripe or another payment platform, I’m positive we wouldn’t get that same level of assistance.
CONSThe API docs could be more streamlined and use the formatting/platforms that other API-first companies use. Nothing super critical, but I'm on the Finix documentation pretty frequently and when compared to other companies, I think there's room for improvement.
Reason for choosing Finix
We really didn’t want to be another fundraising platform building on top of Stripe. That’s what we were really trying to avoid.
Joe
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great fintech UX with awesome customer service and amazing value!
Far and away the best payment processor I have every worked with!
PROSFinix made it easy to switch payment processors from one of the largest bank processors in just one day. Their UX is great and all the headaches of dealing with bank processors was gone in 24hrs. Also, everything easily integrated into our existing e-commerce tech stack. Their team is awesome to work with! Everyone at Finix is young and hungry and excited to be building something better. All of this, and they also offer maybe the best prices out there! Implementing Finix has allowed us to focus on growth and not view payment processing as a liability.
CONSThere was nothing bad but I have to write something here.
Reasons for switching to Finix
Big bank payment processors are slow and use outdated technology. Their back office is a mystery and they don't care at all about smaller clients. In fact nobody seems to know what anyone else is doing. Risk audits and hold backs arrive unannounced and it really is one of the greatest burdens on a quickly growing business. Meanwhile, other Fintech processors have poor customer service and don't always like to integrate into existing infrastructure.
Vendor Response
Hello Joe, Thank you so much for your 5-star review! We are thrilled to hear that you've enjoyed your experience since switching over to Finix. We always strive to provide exceptional service and state of the art technology to our customers and we are delighted to know that Finix is the best payment processor you have ever worked with. We truly appreciate your support. Thank you for partnering with us!
Replied April 2024
Steven
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
A+ Customer Support
Once we were fully onboarded, our experience has been fantastic. The Finix team is great to work with. We love Finix's ACH features and pricing.
PROSThe Finix team has great customer support. We love working with them in Slack to solve things together.
CONSThe time to onboard was longer than anticipated.
Valentine
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2024
Glad We Chose Finix!
Overall, we are happy we chose Finix. The onboarding process was smooth, we were able to quickly setup payouts using the API documentation provided and the support team has been phenomenal, especially [sensitive content hidden]. We had some hiccups along the way, but [sensitive content hidden] was very transparent, attentive and responsive. We will definitely recommend Finix and refer other business partners.
PROSThe support team is absolutely amazing! They are professional, responsive and made sure our onboarding process went smoothly.
CONSWe had a few obstacles that could have been prevented with better communication upfront, but even in this case, the support team was there to help us overcome those challenges, every step of the way.
Reason for choosing Finix
The product was more suitable than the others considered, the implementation time was faster and the support team was very helpful and knowledgeable.
Jeffrey
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Modern cost-competitive payment processing
They were very flexible about accommodating our marketplace account structure, provided us a competitive/transparent pricing, support our diverse product offerings, worked closely with us to ensure proper regulatory compliance, and have modern tech that improved our end customer experience.
CONSDue to our marketplace account structure, we had to work with the Finix team on an extensive underwriting process but in the end this put us in a solid place for our compliance compared to other large legacy processors that don't really care so long-term a plus.
Reason for choosing Finix
More modern infrastructure than the large legacy providers
Reasons for switching to Finix
Initially switched due to cost but tech ended up being a material improvement as well
Vendor Response
Hello Jeffrey, We're thrilled to hear about your positive experience and that our technology has not only met but exceeded your expectations! It's fantastic to know that you're saving money while enjoying the benefits of our upgraded technology. Thank you for taking the time to share your feedback and for choosing us. If you ever have any questions or need assistance, please feel free to reach out. We're here to ensure your continued satisfaction and success!
Replied May 2024
chrissy
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Finix Makes life easier
WE HAVE HAD A GREAT EXPERIENCE AND THEY WOULD BE HIGHLY RECOMMENDED
PROSEASE OF USE, EASE OF SETUP AND ONBOARDING
CONSI HAVE NOT FOUND ANYTHING YET THAT I DO NOT LIKE OR FIND USEFUL
Reasons for switching to Finix
EASE OF ONOBOARDING, SECURITY OF DATA AND TRANSACTION MONITORING
Kameron
Verified reviewer
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Finix powers Beyond into enter the Short-Term Rental Payment Processing industry
Over two years ago we decided to move forward with Finix as a partner. With one engineer at the time, we used the Finix Flex APIs in short order to start processing our own payments, replacing a traditional provider we used. Since then, the Finix product and customer success team have been stellar. My favorite thing about Finix is the fact it feels like Finix is a true partner that is invested in our success. They are available via Slack for the hundreds of questions our team has, they consistently release product updates with requests we specifically provide and help us strategize our long-term processing strategy.
CONSThis is less a con about Finix and more the greater payments ecosystem, but we've learned that often getting to the bottom of a specific transaction with traditional payfac can be difficult and time-consuming. When we onboarded two years ago, some of their documentation wasn't as thorough as we would have hoped, but I know that is no longer the case.
Reason for choosing Finix
Cost
Eli
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Excellent payment processor and great alternative to Stripe
Finix is incredibly easy to set up and use. It offers multitude of customization options and best in class support. For companies looking to monetize their payment processing, Finix is a great option.
CONSI don't have any cons to share at this moment.
Nathalie
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Nathalie Swann - Lunchbox Review
My experience has been awesome! Partners are super happy with the sign up process and how easy the platform is to use.
PROSI love the customer service I get from Finix. Our internal rep., [sensitive content hidden], is super quick to respond to questions/escalation and even their support email is quick to respond and resolve issues.
CONSI really can't think of much. Everything is very straightforward.
Reasons for switching to Finix
Decision above my head - no idea! Sorry!
Vendor Response
Hi Nathalie, Thank you so much for leaving us a 5-star review! We are thrilled to hear that you have had a great experience with our customer support, sign up process, and our platform. If you ever need anything else, feel free to reach out to us. We appreciate your support!
Replied April 2024
Banning
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great Product, Great team
The Finix platform is exactly what our team needed when it came to payment processing for our customers. The set up, implementation, and user dashboard hit all of our needs due to their ease of use and flexibility when it came to customization.
CONSHonestly at this point there are no downfalls to my experience with Finix.
Vendor Response
Banning, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic implementation experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever need anything in the future, please don't hesitate to reach out.
Replied May 2024
Benjamin
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Finix Review
Ability to report on the activity of our merchants.
CONSSometimes switching between payments/settlements/deposits can be time consuming. Would nice to reference each of the items at the transaction level instead of 3 clicks to get from payment to deposit.
Jonathan
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Vertical SaaS should go with Finix as their PSP
Easy of integration, Top-notch customer support, and Pricing.
CONSOriginally their reporting but they have made fantastic progress on that front.
Reason for choosing Finix
Pricing and flexibility to grow our company with Finix.
Sophie
Information Technology and Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Wonderful people, great product
Finix has been super collaborative with our team from the beginning, helping us stand up a differentiated option for payment processing for our industry really quickly. The people that work at Finix are fantastic -- always super friendly and helpful, knowledgable and quick to respond, and inclusive when having an event in San Francisco. We love working with Finix!
CONSBecause we offer our services through Finix, sometimes our product roadmap is limited by what Finix can offer, and we can sometimes have different priorities. The most critical needs are covered, and when this does come up, the Finix team listens to us and shares as much information as they can about next steps /plans.
Michael
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Easy to maintain and great support
Finix's customer service has made navigating the setup and maintaining simple!
CONSWithout their support it would be challenging to navigate the proper steps.
Jolie
Wholesale, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best payment processor so far
Easy to use and excellent customer support.
CONSNo complaints so far. Even when we've had a couple of issues the Finix support team helps us work through the problem quickly.
Justin
Logistics and Supply Chain, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Finix has been a pleasure
It's been great, they've delivered on everything that Ive needed and have been persistent in following up.
PROSGreat Customer Service Can do everything you need, they aren't reliant on any other companies Trying to understand and help your company.
CONSSo far nothing. We had some issues switching UI's when they updated but that was just end of year and typical process change.
Reason for choosing Finix
They couldn't deliver on what had been promised, but also just took soo long to get back to me. Nobody had answers.