As with many retailers and thanks to Amazon, free shipping is the norm. We set the minimum cart value to trigger free shipping. This was OK but if a client ordered a small number/single item with some density and weight to them we could see profits dip. Fenix allows such a broad range of activations, triggers, thresholds, and types that we can create an extraordinary set of rules in the backend to minimize/eliminate any unnecessary losses, and often we can earn additional margin on shipping. The team is incredibly attentive and their developers turn around even the most complex tasks extremely fast to get me up and running. As the relationship developed and I see ways to optimize the backend the response team is nothing short of mighty.

It's the core of cost savings when shipping, increased accuracy to alert customers when they can expect their deliveries, and ability to make money/NOT lose money on shipping costs by not only finding the most efficient options but also to charge for "expedited" delivery even if it costs me less AND I can get it to the customer faster. The tech is extremely well built in terms of VERY easily adapting to my business or any "special circumstances" I need to configure into the app. Plugging into my inventory is FANTASTIC and creates a sense of urgency that I am SURE led to and leads to more sales since using Fenix.

I would like to see FenixCommerce add an app so I can monitor things easier. Not a big deal but logging in to the website from my phone is not the best experience compared to a well-designed app. Limited international shipping insights.

In a world where consumers are becoming more and more demanding on the fulfillment and ship expectations of ecommerce, Fenix helps translate backend strengths (or cover backend weaknesses) in a way that is more and more table stakes for DTC brands...without breaking the bank. Though it is somewhat difficult to imperically prove that their solution is boosting my conversion rate (at least it is difficult without complicated multi-variate testing that I can't afford right now), I rest a little easier knowing that, at worst, a lack of visibility on shipping times is no longer a major barrier to purchase on my site.

This software gives small brands a chance to compete with larger ecommerce retailers when it comes to giving their customers a lens into shipping options and timing expectations. A smaller brand store can quickly start showing shipping estimates earlier in the funnel to help further reduce barriers to purchase. Fenix gives numerous options about where to serve that information including not only the checkout and cart but also product pages. I've looked at other solutions which do this but none came close to the value proposition that Fenix offered in terms of accessing this level of site sophistication with an affordable cost of entry for smaller brands.

The dashboard and UI/UX are still being improved but some elements are not always intuitive or easy to find. To make edits, a user must first enable the edit functionality rather than simply make the edits and then get a confirmation screen which seemed slightly clunky. That said, their customer support is top notch and they've saved me on short notice with various fixes or custom coding to get business challenges solved in a pinch. And the self service aspect is getting better.

Accurate delivery estimate dates based on buyer's zip code.

Not applicable as of now . Good product.

It has been a real pleasure working with [SENSITIVE CONTENT HIDDEN] and his team. We are very demanding of our software partners and we couldn't be happier with Fenix Commerce.

We sell outdoor games and sporting goods on five different websites. Fenix Commerce assists us in many different ways. It allows us to present expected delivery dates to potential customers on the product pages of our websites. I can adjust the delivery date based on the customer's location, whether the item is a stock item, customized item or an out of stock item with a future delivery date. The tool also allows us to accurately calculate and present expedited shipping on multi-box SKUs. We sell very large items with some of our SKUs shipping in as many as seven individual boxes. We challenged the Fenix staff with many things we wanted to be added to the tool. Their staff has been incredibly responsive and creative in helping us achieve our goals! Through this tool, we are able to give customers information they need to make informed decisions.

We were an early user of this software. In the early days, the control panel was limited and everything had to be done on spreadsheets. The newer versions of the software have online options that allow you to make changes without the need to email the changes to Fenix Commerce's staff.

It has been great working with [SENSITIVE CONTENT HIDDEN] and team. Very responsive.

Shoppers feel far more comfortable making a purchase when they know when the product is going to arrive. Until now, this has been available only with large stores like Amazon. The product, cart, and checkout shows this prediction with high accuracy based on all your business data available. But more than that it optimizes, the whole ship time frame and ship cost based on your product data. It factors in more than weight and dimension... shipping lead times, cut off times per warehouse, holidays. If you are shipping from one location or multiple, it optimizes your data to show the best option to the customer.

I would just like to see more reporting so we can build in an improvement routine to optimize our spend further.

Great team, really excited to see what they are building next. I can't wait for this to be a bit more self-serve, so that it is easier to setup for smaller or mid-sized merchants. I'm sure this company will continue to grow and thrive because they are onto something that seems so basic - telling the customer when they will actually receive their product - but yet it is so complicated... it's logistics after all.

This is the most robust solution for predicting the landed date of a shipment to your customers. I love that we are able to test and prove the value of this tool, to see the increase in conversion rate. And I love that they now integrate with my operations team so that we can be sure to deliver on our promised landed date.

Obviously, because it is more robust than the cheaper alternatives - the ones that honestly just add today plus 5 business days and say that is when the landed date will be, with no actual predictive analytics going on... Because it needs all the data you've got, it takes a little bit longer to setup, and you're going to need to change your operations process slightly to make sure you're delivering on that promise. Other than that, no big deal, since it prints you money.

Overall we have been very happy with Fenix Commerce. The support has been great and the software works as expected once you get everything set up properly.

Being able to display specific delivery date for my customers is a game changer. No more confusion with customers wondering why a Next Day Air package ordered at 10:00 PM on Friday night won't be delivered on Monday. Everything can be set up specifically for our business.

The current dashboard can be confusing and even when changes are made there are often things that have to be done on the back end by the Fenix team to implement changes. Good news is that the team has always been responsive when we needed help. If the dashboard could be improved and support documentation provided it would make it much easier to use the software.

Our customers greatly appreciate the accurate and easy to find shipping information for their specific zip code. It has helped us increase shipping revenue (to cover the cost of the platform) and has even cut down on calls to our customer service asking about specific shipping times, as all of the information is readily available to customers.

There were some slight difficulties early-on with modifying a few elements to fit our company, but the platform is far more robust now (and the customer service was superb at the time), so those are all non-issues right now.

We wanted to provide a better user experience for our customer by providing real-time shipping delivery windows on our website. Fenix was quickly implemented, with excellent customer service before, durning and after we went live. Customers have commented on how much they appreciate the visibility of delivery windows and we've seen an increase in our conversation rates as well as increased shipping revenue for paid shipping options.

We encountered a few hurdles during implementation in areas that you would think the user would be able to manually update. For example, we had a few product dimensions incorrectly updated on the backend which was causing incorrect shipping costs to be displayed to the customer. While Fenix was very quick to respond and fix (usually within hours), it would be great if I could have quickly updated these error on my own in real-time. That said, I'm told these features are being added and will soon be rolled out.

The customer service with Fenix Commerce has been exceptional. And by the way, I'm in no way related to or part of the ownership of this company :)

Fenix Commerce is the best solution for explaining delivery option dates to a customer before clicking add to cart. For example, our message just below the product price indicates, "Want it by Tuesday, Mar 10? Order in 22 Hours, 47 Minutes..." We've found the software to be bug-free and compatible with our Shopify store.

After using Fenix Commerce for 18-months, I can't think of any negatives about the software.

The support team is best in class and exceeded all expectations. Delivered on time and made themselves available outside of "normal" business hours during integration and for trouble shooting beta launch. The kind of technical support one typically only dreams about receiving.

Their support team's ability to customize all aspects of the software so that the user experience is natural and adheres to our brand identity standards was clutch. The integration has been live for 90 days and our conversation rates are at 111% and sales are up 2x. This partnership is proving to be one heck of a success story!

I wish we could have been a little more self-sufficient in setting up and formatting the online display of our shipping methods. Thankfully, Fenix Software's support staff are a joy to work with and more than capable at nailing everything we asked of them. To boot, their responsiveness was off the charts.

Easy to implement and allows our customer to truly see when their package will arrive - while saving us money since real time shipping rates are calculated and displayed. They are also super responsive and able to help with many aspects of the business when it comes to shipping and analytics.

The backend could be improved to be slightly more user friendly.

This software is working well for us. Proven by an A/B test, Fenix helped improve our conversion rate by 14%

- Easy to integrate with - Has a customizable admin panel - The support team is very easy to work with and has a quick response time

Our experience has been great thus far. The Fenix team has gone above and beyond to support our team

Giving customers transparent delivery dates at the checkout, which helps conversions and reduces customer support inquiries.

The onboarding can be challenging with several moving parts & multiple parties involved. Work can fall on a 3PL partner if you have one. Even with challenges at onboarding, the team at Fenix is always very on top it & very quick to react.

Top notch, Fenix is setting a high bar. We receive around the clock support and insightful recommendations.

Great features that Shopify was missing, and super easy to setup. The Fenix team handled everything

The one week implementation took too long! We wanted it even faster!

The team at Fenix has been incredibly helpful with my crazy last minute requests. The app is a great addition to my Shopify store allowing my customers to see shipping times on the product page.

Ease of use. My customers see shipping times immediately on the product page.

I have no cons on this software. I have been very happy with the app.

Personalised Delivery date estimates for online retail customers.

Product console is missing reporting feature

It's always been great until then i decided to also use this software. Checking out with great calculations from the software is a plus

At the first sight, they offer their best at giving most detailed on any products that buyer wanted. Couldn't agree more. The precision and the details of it is the best that we could get. Next level of checkout software.

The current version need to add a little bit more feature like the real time shipping delivery progress.