Lightspeed Retail
About Lightspeed Retail
Lightspeed Retail Pricing
Lightspeed Retail Basic: $109/month (billed monthy) or $89/month (billed annually) Core: $179/month (billed month) or $149/month (billed annually) Plus: $289/month (billed month) or $239/month (billed annually) Enterprise: Please contact Lightspeed directly
Starting price:
$89.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Lightspeed Retail
1 - 5 of 275 Reviews
Karambir
Non-Profit Organization Management, 1 employee
Used unspecified
OVERALL RATING:
4
Reviewed March 2022
Lightspeed POS User Review
Sean
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
After Two Years - Lightspeed Remains The Best In All Categories
Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all of our other systems; including accounting and loyalty platforms. Their customer and technical support have been extraordinary and have exceeded our expectations. In fact, I think their technical support is the best not just in the point of sale industry but any industry. I find myself wishing other vendors I work with had the same level of support and professionalism. Lightspeed also listens to their customers; this is evident by requests made in their support area. They actually respond to every request. As a small business owner, we worry about many things. Lightspeed is not one of them!
PROSAfter two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories. We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions in writing. All of our questions we answered in detail in less than 24-Hours. The sales team knows their products and knew my industry. In fact, most of our distributors catalogs are already pre-loaded into their system. The transition from our other popular POS was relatively easy, especially in comparison to our previous transition. The Lightspeed team was always there to help and even anticipated needs before I knew them. The inventory system and purchase order system work well.
CONSThe only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
The Point of Sale solution
Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.
PROSI tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks
CONSA few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.
Reason for choosing Lightspeed Retail
We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.
spencer
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
A Disappointing Experience Beware!
Its like the DMV and TSA started a POS company
PROSI wanted to share my recent experience with Lightspeed POS and their customer support
CONSNothing but a nightmare since we signed the contract. Some of the worst customer service I have ever experienced. Haven’t even been able to get the POS up and running. Support is no help, and our onboarding person is non communitive. Less than a month in and we have no working POS systems. When I reached out to cancel my contract they threatened me with a $4k fine for breaking contract.
Vendor Response
Hi Spencer, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We regret to inform you that we are unable to locate your account within our records. We kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team. Thank you, The Lightspeed Team
Replied April 2024
henry
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed January 2024
Merchant is not secure against ilegal charge back
Easy to use, however Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.
CONSMerchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.