All Personyze Reviews
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Hayley
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2018
Great customer support and product!
Their work on our websites has made a significant different to our business. We’ve seen an increase in engagement with customers which has been great! We look forward to our ongoing relationship with Personyze to continue to build our company.
PROSCustomer service is excellent! Our questions are quickly answered and they are extremely helpful implementing new strategies for customer engagement on our e-commerce websites.
CONSTheir dashboard and some features took a little time to learn how to use. There was a bit of a learning curve for us when we got started.
Fiona
Verified reviewer
Management Consulting, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Platform to help businesses offer a customer-centric approach
I really love the system and the team at Personyze. I found it initially two years ago when my web designer recommended it. I have no hesitation in recommending this to clients as a cost-effective way to bring a customer-focussed approach to their marketing strategy
PROSI love the versatility of this product: content personalisation, pop-ups, email and a whole host more. The support from the Personyze team is superb - nothing is too much trouble and the willingness to help is simply awesome I love how you can integrate it into Google Analytics and set up with Hubspot and other systems using a web hook is straight forward.
CONSIt would be great if there were "how to..." videos so that I can learn how to do things at my pace. This would also enable mentoring and training sessions for clients who have adopted the system to become more proficient. The reporting could be improved to be able to develop better dashboards as well as being bale to share the information with sales people who are tasked with follow up.
Reason for choosing Personyze
Better value for money and functionality.
Anonymous
11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2018
Personyze
It's probably a good tool for mass marketing for some.
CONSThis is very expensive tool and can't be recommended.
Richard
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Solid Product
The control panel gives you many customizations. Easy to set up and great support. Our support rep [SENSITIVE CONTENT HIDDEN] is the reason we are still with Personyze. He has been great.
CONSThe size of javascript files can be a bit high. However, after some focus, you can get them at an acceptable level.
Sabin
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Addition to My Online Store
One of the best addtions that I purchased for my online store - worth every penny, full of features and most importantly great prompt support from [SENSITIVE CONTENT HIDDEN] . Thank you.
PROSExtremely flexible way to showcase products online. I can customize not only banners exactly the way I want but also choose target audience by various variables.
CONSIt took a lot of time and efforts to learn in the beginning. But it all worth it.
Parnika
Financial Services, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Messaging & Personalizations!
Great for quick edits, limited integration with our internal reporting software (ex giving a GA Experiment ID) means we can't use it for big experiments. Customer support helps with template customization in a prompt manner.
PROSGreat for personalization and customized messaging for audience segments.
CONSFeatures needing to get added to templates adhoc (ex no close button on a popup), campaigns "accidentally going live" when still in draft mode.
Jackie
Apparel & Fashion, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great service!
We absolutely love Personyze! I would highly recommend them to anyone. My overall satisfaction is a 20 out of 10!!
PROSIt was very easy to set up and we use Personyze for our Product Recommendation emails which are getting really good conversion rates. Our users like to see items they recently viewed on our website.
CONSI have no cons, the vendors are very quick to respond to emails with changes to our templates. They are friendly too!
Simon
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great software.
I have no problem recommending Personyze.
PROSThings you can do with this software is limited with your creativity. It is very flexible but there is steep learning curve. This is generally the case with applications with lots of features. Support is always helpful and they are committed to improve the platform all the time.
CONSAdmin user interface can be slow. Hopefully it will be improved soon.
Geni Genson
Retail, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
A Personalized Experience
Support is AMAZING!!..[SENSITIVE CONTENT HIDDEN] played a big role in our success.
PROSIts an all in one tool that delivers impeccable performance.
CONSReporting could be improved. A more user-friendly approach in tweaking or filtering reports and metrics could really reduce the amount of creating reports.
Edelito Jr.
Verified reviewer
Food & Beverages, 201-500 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Very Flexible and Versatile
Targetting customers has never been as easy as before. This translates to overall sales.
PROSI love that it has a specific targetting of users. Our customers are having easy experience finding their wants.
CONSYou need to spend time to know how to go about the product. However once you understand how it works, it'll be easy to implement.
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Great program
Recommend to anyone looking to raise conversion rates.
PROSExcellent customer support and input is a high selling point for this software. Targeting choices are well sorted and are very useful.
CONSA wizard when setting up campaigns may be helpful, sometimes the multitude of options can cause confusion.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
Almost perfect, one of the best software I've ever seen
The software has many advantages but everything can be summarized in more sales and a better relationship with customers taking advantage of the technological advantages.
PROSThe most outstanding aspect of this tool is the compatibility. I can access my clients in different ways, taking advantage of all the technological benefits available. Communication with my clients is better, distances are shortened and sales improve.
CONSThe only thing I do not like about the software is that due to its high complexity it is not so easy to implement and use, but once you get used to it, it is a powerful tool.
Mike
Apparel & Fashion, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Best support I have ever seen
Simple. Affordable. And does it's primary function (Product recommendations) far better than our last vendor.
PROSThe people behind it made the decision easy. Very responsive. Very quick. Extremely available.
CONSThe settings can be a bit confusing but it is early in the learning curve.
Reasons for switching to Personyze
Non functioning recommendations.
Karen
Building Materials, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
We can do great things with Personyze!
What I liked was that's a platform easy to use, we could train other regions to use it thanks to that
CONSThat it doesn't come with a little training that shows you all the things you can do, so we can have an insight and then move to specific questions if needed