All Retail Express Reviews
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Luke
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
A Fantastic System for all Retailers, big and small
From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.
PROSThe easy to use system means my staff picked it up quickly. The detailed Back of House reporting is a managers dream.
CONSThe only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.
Reason for choosing Retail Express
1. Staff all have retail experience.2. Your [SENSITIVE CONTENT HIDDEN] has extensive retail history.3. Easy to use program with heaps of features.
Reasons for switching to Retail Express
MYOB was great..... in the 90's/early 00's. We needed a POS software program that was more up to date with the current technology we use. It's allowed us to have a second register again without much effort at all.
Brad
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Retail Express Implementation for a Small Multi Sectioned Retail Business
The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.
PROSModern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.
CONSAt this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express
Reason for choosing Retail Express
Seems like Retail Express was the best option providing all the Power in Reporting and great Cloud based Functionality and Performance with a very sleek modern styling . Best Option Hands Down.
Reasons for switching to Retail Express
The Server and POS Systems we were using were very powerful and great for reporting . But was very dated and had no cloud based functionality and there was no bridge to be able to set up an online presence.
Bradley
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
Brads Review !
It took so long to setup and move from previous system. Retail Express customer support refered us to some outdated videos to try to learn. I ended up paying a 3rd party person to come to teach me how to use it.
PROSEasy to teach new staff the POS. It looked like it would do the job
CONSIt is terrible at everything thats not POS Even stock managment is wrong.
Reason for choosing Retail Express
Had to choose one so went with retail express. The marketing team is alot better than the product designers
Reasons for switching to Retail Express
Myob was removing features and no longer served it purpose. I wanted stronger POS that was easy to teach new staff.
Melanie
Computer Hardware, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Great POS Cloud System
Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.
PROSThe implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.
CONSSpecial customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.
Melanie
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Professional Support with Friendly Service
This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.
PROSRetail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.
CONSRetail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.
Geoff
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Excellent product with great integration across Shopify and Xero
We have found that the lead up to going Live and the learning process has been very well supported by the Implementation Team. The tutorials are extremely helpful and very comprehensive. The responses to our emails are always very informative and the telephone conferences with an Australian based expert is ideal.
PROSRetail Express is easy to use and integrates well across our online platform and accounting software
CONSIt would be very helpful if the accounting utilised both Cash and Accrual, not just Accrual.
Reason for choosing Retail Express
We decided to change to Retail Express because it offered us a range of solutions to our existing software 1. Integration with Xero 2. Integration with Shopify 3. Multiple users and not limited by licence limits
Reasons for switching to Retail Express
We decided to change to Retail Express because it offered us a range of solutions to our existing software 1. Integration with Xero 2. Integration with Shopify 3. Multiple users and not limited by licence limits
Melissa
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Feedback
easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.
CONSHave to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method. we provide service as well as sales. Can't set up a service item - has to be done as stock. Pink pricing always changing/incorrect Disabled products can still be added to PO’s Comments on invoices don’t upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes don’t upload to xero
Debbie
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Allstar Batteries love Retail Express
Retail express in our business is quite easy to use even for those that are not computer savy.
CONSThe contacting of support by email, would be the one of the few things. Another would be search features for customers.
Jonathan
Wine and Spirits, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed June 2018
Very poor customer service and poor system security
The POS itself is nice and relatively easy to use it has a nice look................................
CONSPoor reporting, poor customer support and the in our instance the system was penetrated by an external source and our customer data was compromised.
Bruce
Industrial Automation, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Retail Express has been a great improvement on our previous POS and inventory system.
On the whole, it is a great product.
PROSIt is loaded with lots of functions with a friendly GUI and Retail Express provides great customer support.
CONSThere are quite a few database functions that show in one format on one page, but a different format on another page. It also needs to be a bit more tailor-able to suit the way we need to operate.
Stuart
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Life Changing
Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems.
CONSClient order history is available but could be easier to get too and under stand. The product will give you back exactly what you put into it so do your preparation well.
Jason
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Retail Express is very easy to use and was a very smooth transition for us from a paper derivative business to a digital platform
Very Easy to use and gives us an edge on professionalism and performance internally. Data is now at the touch of a couple of buttons instead of having to compose the information for days/weeks.
CONSSo many features that I haven't had time to learn them all, this is the only issue I have as it can take quite some time to learn everything.
Daniel
Sporting Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2019
Sales Staff Promised the World, Product Failed Miserably
If you are look for a POS solution I would look elsewhere. Nothing that was promised turned out to be true.
PROSThe POS is easy to use but there are plenty of cheaper / free POS solutions that will do exactly the same thing.
CONS- Xero integration is manual and terrible - Customer accounts turn to chaos, cannot give 7 or 14 day terms. Reporting on account customer is awful - Entering Purchase order when not complete turned our accounting software into turmoil. - Sales staff sold the perfect POS solution for our retail / wholesale business, the product did not stack up - Ecommerce integration was promised but never happened, all smoke and mirrors
Pauline
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Fantastic POS system
Retail express is easy to use, has a wide variety of handy features for a small business and offers great customer service.
CONSWould be helpful if it allowed product images to be uploaded alongside products to help with inventory
Paula
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Highly appreciate this software
Amazing....cannot believe how much it does for you and almost cuts your admin time by half at the very least. You definitely get what you pay for.
PROSat first seems so overwhelming when you watch to see all that it can do and offer...however the training takes you through everything step by step at your own pace and allow you to reach out to discuss any any issues you may have.
CONSAt this stage we haven't gone live for me to comment on this part at this time...however at this stage all has been super helpful.
Jordan
Hospital & Health Care, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2019
Great Option For Managing Inventory
Retail Express was a new platform we were introduced to when adding a medical supply business on to our growing organization. We had no idea how much was involved with inventory management. Wow, Retail Express definitely made this much more streamlined!
CONSThere were a few bumps during the initial on boarding process. Still with the assistance of Retail Express we we're able to cut past all these hold ups and press forward full speed.