All Scurri Reviews
1-13 of 13 Reviews
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Alan
Verified reviewer
Apparel & Fashion, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Solves so many headaches
I have been consulting with a UK eCommerce client scaling their market and we needed to optimise our shipping, tracking and returns. I did not want to reinvent the wheel so recommended going with a shipping API. Scurri came top of the list for us after meeting them.
PROSHonestly, a few of the solutions e looked at could all do the same basic job. But Scurri just made the proces easier with a nicer API and really great personal support.
CONSNo problems yet. It is early days so I will come back and update this if the team have any issues.
Vendor Response
Thank you Alan
Replied January 2019
Dean
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Scurri Review - Bigjigs Toys
Amazing. Since we met in person until the present day, always on hand to help us push the business forwards.
PROSThe everyday use of Shipping Rules is what I like most about Scurri. The ease of changing and updating rules and prices makes it great to use
CONSSearching for orders in the system can at times be slow for staff and mean using downloads as a quicker method.
Reasons for switching to Scurri
Upgrade. Metapack in the past and not much development Also very bad customer service
Vendor Response
Thanks for your feedback Dean. We love hearing about our customers experiences so thanks for sharing.
Replied February 2021
Jason
Warehousing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great software for eComerce use
The UI is easy on the eyes and can navigate the menus with ease too.
CONSHaving a prompt when manually shipping orders to avoid shipping the whole carrier would stop accidents and downtime.
Vendor Response
Thanks Jason, we love hearing feedback from our customers. Thank you for sharing your experience with our product.
Replied May 2021
Vicki
Medical Devices, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Fantastic Delivery Management Software!
Our original label printing method was based on human input, quite frequently we would send out shipments on incorrect services that would be returned to us by the carrier - causing a delay in delivery and lower our customer service expectations. The rules in the Scurri Platform has irradiated this issue. Scurri handles all of the decision making based on predetermined values; and its so easy to add in rules as and when required. Our team also love being able to track al of their deliveries in one place; rather than having to log into multiple carrier websites. The Analyse feature gives us a real time breakdown of our carriers and volumes without having to run overcomplicated reports. Its easy to bring on new carriers as and when required. The items we sell are of a medical nature and can be needed urgently by NHS Trusts and Hospitals; not getting a delivery out is not an option for us. The Scurri platform give us a failsafe and makes it easy to switch and change our carriers if there are ever disruptions to their services.
PROSThe easy to use platform; the rules handing engine is incredibly easy to set up and use. The team at Scurri are second to none, they are quick to answer and queries that we have and really treat us like valued customers. I would highly recommend Scurri to anyone thinking of using delivery management software.
CONSNothing! Love it all! Our warehouse team have found the interface easy to get to grips with; it's not overcomplicated to use.
Vendor Response
Thanks Vicki, we love hearing feedback from our customers! Thank you for sharing your experience with our product.
Replied May 2021
Jurijs
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Reliable - Withstands the test of time
Overall I’m happy with SCURRI, it takes some time to make it work, but when it does it’s very quick and reliable.
PROSQuickly evolves with current changes to meet additional paperwork demands Supports all services that our company requires (we use over 30 different services to ship around the World) Browser integration Understand and capture a lot of information about products (currencies, country of origin, harmonisation codes etc) Reliable - over the 5 years of use, I don't remember for major disruption in the service
CONSI would like a bit more customisation around Item/parcel rules. If parcel is below 0.100kg weight - set it to 0.100kg. If missing customer phone number - set it to 000000, etc
Reason for choosing Scurri
We have a range of shipping modules in our Database and WMS, but we prefer SCURRI over these alternatives.
Vendor Response
Thanks for your feedback Jurijs. We love hearing about our customers experiences as it helps us to continually innovate and improve. Thanks for sharing
Replied February 2021
David
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Scurri, the way forward
Easy, pain free and supported in our buisness every step of the way.
PROSCreate customer serice & account managment. Very easy to plug and play between your intergrated carriers, manualy or automated.
CONSThe more carriers the better, over the years Surri have intergrated with many to strengthen teh App but more would be better.
Reason for choosing Scurri
Value, support
Vendor Response
Thanks David, we love hearing feedback from our customers. Thank you for sharing
Replied February 2021
Owen
Building Materials, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Scurri Review
Scurri is very quick and easy, it has helped with reducing the amount of time spent on tasks enabling us to focus more on other tasks
PROSScurri is very efficient with creating shipments, printing shipping labels and manifesting shipments. IT effortlessly speaks to our bespoke e-commerce systems to keep our customers and stock levels up to date. Its functions are easy and quick to use and saves a lot of time.
CONSThere are some aspects regarding the reporting side that we struggle with. It would be more helpful if we were able to have figures of daily shipments on a chart as we only have number of shipments that have been processed into sucrri at present.
Vendor Response
Thanks Owen, we love hearing feedback from our customers. Thank you for sharing your experience with our product.
Replied May 2021
John
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
We love Scurri
We ship using using Royal Mail, FedEx and DPD. Since Brexit Scurri have worked really hard to get shippers new customs and VAT rules upgraded and working. We use Scurri everyday and because it is 99% reliable take it for granted.
PROSThe software is easy to use and is highly reliable.
CONSIntegration was a bit technical but we got great support in the process.
Reason for choosing Scurri
We chose Scurri for a combination of reasons. Great software, easy use and most important great support.
Vendor Response
Thanks John, we love hearing feedback from our customers! Thank you for sharing your experience with our product.
Replied May 2021
Frankie
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Great system
Great!
PROSEasy to see information and the team are really kind and helpful. They respond quickly to any queries and are happy to add features and work with their dev team to improve the system.
CONSSlow loading when searching tracking numbers
Vendor Response
Thanks for your feedback Frankie. We love hearing about our customers experiences as it helps us to continually innovate and improve. Thanks for sharing
Replied February 2021
Zubda
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Effective software system to use
Useful business tool daily use and informative to track and trace
PROSsearch features and detailed information on orders dispatched / processed
CONSInvoicing options and processing could do with more product order detail fields for increased search options
Vendor Response
Thanks Zubda, we love hearing feedback from our customers. Thank you for sharing your experience with our product.
Replied May 2021
Peter
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
High speed labelling
Fantastic piece of software that fits in well and speeds our workflow.
PROSHighly recommend for ease of label production, led to rapid scaling on online business shipping.
CONSVery limited cons and any usually are the fault of the couriers themselves, soon ironed out by the tech support team.
Vendor Response
Thanks for your feedback Peter. We love hearing about our customers experiences so thanks for sharing.
Replied February 2021
Dave
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Excellent product and super time saver
Scurri is very efficient in that it is very user friendly and easy to understand. The setup is straightforward and the customer service is top notch.
CONSWould be great to able a comparison tool for cheapest shipping fees
Vendor Response
Thanks Dave, we love hearing feedback from our customers. Thank you for sharing your experience with our product.
Replied May 2021
monica
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2021
Sucrri Account
Very good, so easy to us. Love using it so far, have switched all my UK business to this
PROSVery easy to use, new to the system and started off small scale with international orders only but switched and sending all UK orders out with this.
CONSHave not used long enough to have any issues with this software.
Reasons for switching to Scurri
Knew someone who worked at Scurri and decided to move with them